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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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It was a great experience with the Web Advisor. They will always be helpful to resolve the issue at a single time.
Date of experience: May 2, 2022
I've always gotten great customer service at HostGator. I also find the tools easy to use and provides easy to understand instructions.
Date of experience: December 27, 2021
Hi Robin,
We are always happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
It would be better without the frequently pointless emails
The customer service experience was fine
Can't remember
Date of experience: June 12, 2024
Hostgator did not inform Hostgator to migrate the sites on reseller service. All sites are down and clients are screaming
Date of experience: March 26, 2024
Great so far. I haven't had any issues since the website went live! There is good follow up from HostGator!
The price and positive review ratings.
Date of experience: April 1, 2024
I heard it was a good and easy to use site. So far it hasn't been so. But, I think that's as much my fault as anyone else's. Still, it's frustrating.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2022
Hi Michael,
Oh no! Our escalations team will be in touch with you soon to see what we can do to make this right. Thank you for letting us know!
Marissa
Customer Advocate at HostGator
It is stupid to cover the entry page with sales copy and to hide the link to continue in small print at the bottom of the page.
Date of experience: March 27, 2024
Site keeps taking too long to respond, times out, says try again later, and then I run out of retries. I know the ID and password.
Date of experience: March 31, 2024
The number of cyber attacks on the files is too high i am not happy at all, am sure there are many people out there facing the same issue
Date of experience: February 21, 2024
The user interface is not friendly, everything is confusing and difficult to find. The service was increased with no notification.
Date of experience: March 1, 2024
Your customer service have me bad advice multiple times. This company really went downhill since the buyout.
Date of experience: March 31, 2024
I have had many problems contacting you so that you can help me with blockages on the server from you.
Date of experience: February 29, 2024
You used to have great services and well priced packages.
You now changed plans I have been on for years to something I can no longer use.
Date of experience: March 11, 2024
I Have been trying to add privacy to one of my domains but nothing was done to resolve the issue? Disappointed with the new service.
Date of experience: February 21, 2024
The new look is absolutely confusing to navigate. I prefer the old site better. Sorry, but this new format stinks
Date of experience: February 28, 2024
I just opened this account. I thought I would get an email with my sign on info for my cPanel but it seems like I'm going in circles. Still confused.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 27, 2021
Hey Lisa,
That is something we can clear up for you! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
$27.99 for Business Plan when I was just a baby gator...@ $17.99
Must leave your platform after maybe 30 years...
Date of experience: March 30, 2024
Not able to access website accounts or install new one for 3 days. Assistance through chat not able to resolve issue
Date of experience: March 21, 2024
I like to check my stats daily. It used to take a click or two but now it is like 7 plus a password. I hate it daily.
Date of experience: March 26, 2024
Not able to make payment for last 7 days on your website for renewal and your support does not know what to do.
Date of experience: March 23, 2024
Originally the service was good, but now since they've sold out, customer service is a joke and my server is slow.
Date of experience: January 30, 2024
I am unable to contact anyone to help me via chat. I paid to have my domain renewed last week and it is the wrong one!
Date of experience: January 18, 2024
My email keeps getting hacked and when I call in, I'm not satisfied with customer service resolution.
Date of experience: March 29, 2024
I don't need to see the "upgrade billing system for $4.99" splash screen and have to dismiss it every time I log into the customer portal.
Date of experience: January 12, 2024
Your rate get too high, and customer goes down. New portal have very very less functionality and just confusing panel
Date of experience: February 23, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Sterling,
That is so good to hear! Thank you for your review.
DJ
Customer Advocate at HostGator