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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Because you changed how we log in. Now on my phone, I have to use 6 different screens to finally get to the screen I want.
Date of experience: January 8, 2024
Customer service provides very strong support via the phone. Screw GoDaddy, horrible and rude support
Date of experience: January 9, 2024
I have several domains with hostgator and I have been trying to transfer a domain for more than a month and a half and they never send me the code
Date of experience: March 18, 2024
I'm stuck here. I think your billing sucks. Put the domain name in the invoice so we don't have to log in to figure out the f*ing bills.
Date of experience: February 26, 2024
So long ago... At the time I migrated to HostGator, it was the best choice. I used Network Solutions for a long time.
Date of experience: March 21, 2024
It was the best option 10 years ago, now it sucks. My server was attacked and you did nothing but to recommend sitelock and they charge 1.200 usd
Date of experience: February 27, 2024
I have hostgator for year I chose you because your the best on the market today as you were years ago.
Thanks, Rex
Date of experience: March 8, 2024
My backend is extremely slow which your customer service is unable to resolve plus there are random outages.
Date of experience: March 6, 2024
I've been with hostgator for many years for all websites that create and manage. I've never been dissatisfied.
Date of experience: March 23, 2024
I been with HostGator for years they never let me down. If you need help they never let me down. To me there the best.
Date of experience: March 24, 2024
My good friend is the I/T guy for the State of CA and told me years ago that you were the best. I have been a customer for a while and tell all.
Date of experience: March 24, 2024
Stop asking me to upgrade my account and just take me to my account. I can decide on my own without the reminder every time I try to log in.
Date of experience: March 23, 2024
It feels like the company was boutgh by a different group, the current technical support is simply awful. They pretend they care.
Date of experience: March 15, 2024
I am novice and expected HostGator to be easier to manage with good customer service. I've found it not to be so easy to navigate. Otherwise it's OK
Date of experience: February 23, 2024
The insane pricing increase is causing me to find another hosting provider as its completely overpriced for a baby plan.
Date of experience: March 26, 2024
It was chosen for me. Seems ok. Bit of a learning curve, and it seems you recently changed the interface, just as I was getting used to it.
Date of experience: February 22, 2024
I chose it because of my 10-15 years previous experience with Hostgator. But my recent experience still bothering me!
Date of experience: March 4, 2024
The new renewal process of domains is so terrible. I don't know what is renewed and not going to be renewed.
Date of experience: January 11, 2024
I have to transfer all of my website from your to Hostinger due to their Free Privacy and other policies in a very best price
Date of experience: February 18, 2024
Price and originally ease of use. Unfortunately, the system has changed and I do not find it intuitive to use.
Date of experience: February 18, 2024
It takes forever to access my email and I am so sick of adds and $#*! popping up when I need to get to my emails.
Date of experience: March 18, 2024
Please take off the oversized advertising when I log into my accounts! These are very annoying and unnecessary.
Date of experience: March 25, 2024
Good hosting service. I really recommend HostGator to anyone from new bloggers to big e-commerce site owners.
Date of experience: April 16, 2022
Wordpress would not install... my manual upload also don't work... tried live chat that also didn't help
Date of experience: December 30, 2021
Hey Fahim,
Have no fear, we are here! We have asked an Escalations Manager to reach out and assist you with your WordPress installation.
DJ
Customer Advocate at HostGator
They found the issue and escalated it to a higher tier support.
Date of experience: June 10, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Khalid,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator