- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I selected the webhosting of Hostgator randomly and am very satisfied with its tability, ease of access and support
Date of experience: April 7, 2024
It was giving me very good space.
The support is fair. Sometimes the agents understand the problem at hand and sometimes they don't.
Date of experience: February 26, 2024
I already had domains here. The WordPress experience has been most frustration. That and having cache issues that I don't control preventing uploads.
Date of experience: February 4, 2024
The service quality is consistently outstanding, exceeding my expectations every time.
Based on previous experience, I am completely impressed with HostGator"s professionalism and customer service.
Date of experience: June 9, 2024
I have used HostGator for years. Because I don't log in often, it seems to be a hassle when I do log in.
Date of experience: March 12, 2024
My account continues to have interruptions to email, hosting, etc. This is beyond frustrating and I don't have time to keep dealing with this!
Date of experience: March 9, 2024
Unfriendly navigation, Forced service purchase screens and missing functions like past invoices or receipts.
Date of experience: March 19, 2024
You guys raised the price without providing ANY change in service three fold. I will be discontinuing services likely
Date of experience: March 19, 2024
For more than 10 years, I have been a Hostgator customer and they have always solved all my needs, and helped me boost my projects.
Date of experience: January 8, 2024
This is site most of the time is down and many times I can even use on phone to access the cpanel and email account.
Date of experience: March 27, 2024
Lost service for my website for 3 weeks. Terrible customer service and no compensation or apology whatsoever.
Date of experience: March 7, 2024
It is much easier for me to get to the resources that I use. I love this new UI design. Keep up the good work!
Date of experience: January 6, 2024
Hostgator was easier than now in browsing and it was easy to access any part of the website, But now iI think it is hard.
Date of experience: January 5, 2024
Your interface has changed, and it's crap. So MUCH HARDER to find things and get anything done. I'll start looking for a new service soon.
Date of experience: January 8, 2024
Easy to set up my custom site. CPanel works with WordPres but it might take a while for the domain to be registered (took 48 hours for me).
Date of experience: February 24, 2020
There Could be a bit more personalized support, but the experience was good once everything got started.
Date of experience: March 17, 2024
Best pricing and decent wordpress performance. Much better experience than GoDaddy especially the free SSL on all domains, GoDaddy is a rip off.
Date of experience: February 16, 2024
I would like to know how to delete a domain I no longer want. I'm still getting reminders to add privacy every time I log in.
Date of experience: February 23, 2024
Excelente experiencia, es muy facil y claro de utilizar con la pagina web
Es mas seguro
Date of experience: September 15, 2024
Transferring domains to new owners is a nightmare, it has taken almost a year and it is still not complete
Date of experience: March 7, 2024
I have been dealing with HostGator for nearly five years, high security, fast technical support service
Date of experience: March 16, 2024
I feel like i've been hacked. Extra emails i didin't create exist and my domain is being redirected to https://sesloccuuu.info/fwmzk/
Date of experience: March 21, 2024
I used to have a website with them about 8 years ago. I am now trying to resurrect that website and not finding it very easy to do.
Date of experience: January 26, 2024
The interface has lost a good deal of the intuitive navigation. I can't seem to find what I need easily to manage my website.
Date of experience: January 31, 2024
Many issues to get my email working.
Chatted with the help line at least 20 times.
To no avail. I had to figure out the settings on my own.
Incompetent people giving me the wrong information.
Internet reviews.
Date of experience: October 31, 2023
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi John,
Thank you so much for your kind review, we're happy to have you here. We really wish that had control over domain registration, but unfortunately, that's out of our hands!
Erinn
Customer Advocate at HostGator