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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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I love your site so much but u always refuse my vps but when i had one from hostgator it was perfect hope u accept my purchase now
Date of experience: October 27, 2021
Why do I not get to talk to a person and why do you pound me with ads when I log in to the account manager?
Date of experience: February 22, 2024
No invoices available for the calendar year 2023. Except one for December. Need the rest for taxes. Is it legal for you not to have them available?
Date of experience: February 18, 2024
I can't change my primary email even after providing the support team with legal and authenticity papers
Date of experience: March 5, 2024
It was perfect before now its not many viruses many problems with hosting many many problems. It doesn't worth anymore
Date of experience: March 3, 2024
My website has not worked since switching to HostGator and they tell me that everything is complete.
Date of experience: March 5, 2024
We've been with host gator a long time. They have an easy-to-use interface and excellent service. Zero complaints.
Date of experience: March 5, 2024
Your support is terrible and ineffective. I have tried to have you release my google workspace account twice and you have continued to disappoint.
Date of experience: February 26, 2024
I purchased UNLIMITED HOSTING and 24-7 technical assistance back in 2007 and host gator was AWESOME (BACK THEN). Lately, they outsourced all their customer support and tech support to a third world country and my technical issues were: 1) I have not had business emails resolved and no business emails in my back office for EIGHT MONTHS. I keep calling and asking them to fix it and NOT ONCE has my issue been resolved. 2). I called tech support and asked for my website to be cloned as I bought a second subdomain and wanted to make a backup website to make a few minor changes and the morons didn't know how to help me clone it. I hung up, called back several times and each technician said that I am not allowed to clone my own website with a domain I owned and purchased? WTF Hostgator! You use to be such an AWESOME company and went downhill- and got cheap help while firing your awesome highly skilled techs that were from the good old USA! Im after 16 years of being a loyal customer, I am LEAVING THIS COMPANY FOREVER. SO- SAD that you sold out!
Date of experience: January 14, 2024
Was assured the email response 10 days back for about 6-7 times but still not getting the response for the issue.
Date of experience: February 26, 2024
I hate how far from the first page that loads the quick links are, why are they in hosting? I just want to get to them faster.
Date of experience: January 7, 2024
I had an issue with new domain and got the solution from Gagana, She was so professional and active all the conversation.
Thank you Hosgetor Team.
Date of experience: November 11, 2022
Hi Hatem,
Thank you for your review on Gagana!
DJ
Customer Advocate at HostGator
I have ongoing website and restoration issue for more than a month from now, and my website is totally down now.
Date of experience: February 15, 2024
I don't honestly remember at this point what I contacted HostGator about. It was handled and I am satisfied.
Date of experience: January 13, 2024
Live chat is not working as it was when I first subscribed, so I was left to find the solution to my problem elsewhere.
First I was thrilled because it took them 5 min to solve my problem. But few days ago when I needed some help about my website there was no answer at all. I tried multiple times with multiple agents, but there was no answer.
I heard about it from youtuber Thomas Frank.
Date of experience: April 18, 2022
I have disabled auto-renew on the site, and I'm receiving renewal emails.
Date of experience: June 6, 2024
I have been using hostgator for over 4 years and the service is simply the best while the live support is second to none.
Date of experience: February 16, 2023
I have had trouble using the live support chat multiple times. I have started conversations and then all of a sudden the chats 'drop'.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2021
Hi Frances,
I want to start by thanking you for the positive review. This being said I want to make sure any concerns you may have are going to be addressed if you are unable to get help from our chat support. I have created a case for our escalations team and they will be in touch with you soon just to make sure you are getting the support you need. Thank you again!
Marissa
Customer Advocate at HostGator
Good service, customer support is good when needed. So far we don't have bad experience with HostGator and we will continue working with them.
Date of experience: February 14, 2020
Hi Marry,
Thank you so much for the fabulous review. We're so happy that you're happy and we're glad that you're here with us.
Erinn
Customer Advocate at HostGator
Bien solo que una vez nos cobraron algo y el mismo día se informó y no fueron solución
Date of experience: September 5, 2024
The website builder has improved - You need to provide a close window on your chat (message us) field..
Date of experience: March 2, 2024
Originally was great hosting, customer service and price point was good. But customer care and hosting became a massive problem this year
Date of experience: February 21, 2024
Very professional and dependable. We are very satisfied with HostGator.
Webmaster suggestion
Date of experience: June 5, 2024
Many of my web services have been infected by viruses and hostgator cannot solve my problem and it has been a long time.
Date of experience: January 11, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Mohammed,
If you have any issues, please feel free to reach out! Thank you for your review!
DK
Customer Advocate at HostGator