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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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The user interface should be simpler however it's not easy to find some pages easily with this new UI
Date of experience: February 25, 2024
I saw a website that was a tutorial and several sites had Hostgator as friendly to new website builders.
Date of experience: September 10, 2021
I've had a hostgator account for several years. My only dissatisfaction is difficulty reaching tech support during weekends and off hours.
Date of experience: February 25, 2024
So far, we are having a good customer service experience. Anytime we contact your support we get immediate help.
They were experienced and helpful
For good customer service experience
Date of experience: May 5, 2022
Hi Stephen,
We are always happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
I feel like i was a victim of a scam and no one there to mind the store, the most waste of money I've ever spent.
Date of experience: January 4, 2024
HostGator payment do not accept most of the debit cards or credit cards. Payment method needs to be updated.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 17, 2021
Hi Amri,
Oh no! It's unfortunate to hear you have been having these issues while using HostGator. I have created a case for our escalations team so we can look into this for you and see what we can do. They will be in touch soon to do just that!
Marissa
Customer Advocate at HostGator
Because I´m currently making a marketing course by Neetwork and they recomend hostgator for the hosting and domain
Date of experience: April 16, 2022
Hi Joaquin,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
Took several attempts to get the problems resolved. There is still one issue, but there is a work around.
A couple of the support techs jump ahead to do things that don;t need to be done. They locked me out of both my home site and my business site.
I 2008 they were the best choice available
Date of experience: April 29, 2022
Previous experience from back in the 1990s. Always a good price, always excellent help features. Nice cpanel interface.
Date of experience: April 17, 2022
Hey Estalita,
That is great! Thank you for your review!
DJ
Customer Advocate at HostGator
Don't remember, been a long time. I really dislike the new interface though which is why you get 4 starts instead of 5.
Date of experience: February 24, 2024
My issues is not resolved yet and in process. My rating can change after my technical issues are resolved
Date of experience: February 19, 2024
It's going down unfortunately. Now offering less for more. It seems like the motive is money money money.
Date of experience: January 14, 2024
Reasonable cost, email address that can be configured to receive email sent to any unknown address at my domain, ssh access.
Date of experience: January 29, 2024
Disappointed and frustrated after 10 days with no response to my technical support inquiries. Urgently seeking assistance.
Date of experience: February 23, 2024
Your services are good and you are quick to respond and assist customer in anyway of their difficulties.
Date of experience: January 13, 2024
I chose hostgator because I thought it was safe. But all my sites that I had in my reseller have been attacked.
Date of experience: January 12, 2024
My plan expired and I wasn't notified until three weeks later, after I thought I'd already paid for the current billing cycle.
Date of experience: January 14, 2024
Their customer service is the best out there. No matter the issue or the time of day, the support team will solve anything!
Date of experience: April 14, 2022
Hi Andrew,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Deplorable dns resolution service I buy a domain and they won't let me or manage them that is a scam and a fraud
Date of experience: September 6, 2021
Hey Javier,
We have asked an Escalations Manager to look into this to see what is going on.
DJ
Customer Advocate at HostGator
I tried to setup my site with previous themes and the themes where t the same as I selected. It was very basic
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 8, 2021
Hey Juan,
We would love to see how we can help. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
I signed up for there hosting packages and it was such a bad experience. I would recommend you so else where for hosting
Date of experience: October 5, 2018
Very disappointed in your services. Very disappointed in your customer service experience and your failure to maintain backups is deplorable
Date of experience: February 18, 2024
Need to change my name on the account however can't find where to do that also tried to download wordpress however not successful
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2022
Hey Maja,
We would love to help! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
My experience is being good, the only thing that bothers me is that I get a lot of spam mail from my website.
By recommendation and because I have already used it in other projects
Date of experience: May 1, 2022
Hey Cesar,
If it is from your contact form you may want to think about putting in a captcha. Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator is one of the best hosting provider worldwide. The supporting team replies and solve all the queries raised by me.
Thanks hostgator
Date of experience: November 25, 2020
Hi Farzana,
Thanks so much for your kind words. Our support teams really are the best, aren't they? We're thrilled to have you as part of the HostGator family.
Erinn
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Lisa,
Thank you for your kind review!
DJ
Customer Advocate at HostGator