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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Already hosting a site
Too many annoying pop ups when just trying to log into account.
Change of interface is poor & clunky
Date of experience: February 21, 2024
The new interface gives me a head ache because everytime is asking me to do something that I refuse to do
Date of experience: January 24, 2024
Your customer service is terrible! I was on hold for 45 minutes for issues that I have not been resolved for weeks
Date of experience: January 4, 2024
I was looking for cost-effective, expandable hosting with all the features I might need as I developed my WAMP skills and used them to build my business.
Date of experience: January 10, 2024
For the unlimited number of websites i can host in my hosting account, so please do not take that away.
Date of experience: February 19, 2024
Bad choiceto change. More difficult to navigate and nothing but sales. I will be switching to Bluehost.com
Date of experience: February 16, 2024
Because it is not Wix (and I am not sending a penny to Israel!). Also, it looked like a good alternative for what I needed.
Date of experience: January 7, 2024
Every year around this time SSL security... certificate lost, broken. Website gets blocked by Google, other browsers.
Date of experience: February 18, 2024
The "add protection" screen that appears when I am trying to log into my dashboard is $#*!ing annoying.
Date of experience: February 18, 2024
Horrible support, slowest least helpful. Non existant refund policy. Overall will never recommend. Even GoDaddy's weak hosting is better than this.
Date of experience: April 5, 2024
One week after cancelling subscription all of my websites got "hacked" but i still have the account sooooooo
Date of experience: April 5, 2024
It was so so.
The sites were blocked and we were asked to remove files accusing us of using the hosting account for backup, which was not the case
Support was good, however response seems to be scripted.
Just continuing, though we are not happy with the pressure tactics used.
Date of experience: May 2, 2022
The tools I need are all here. There is a learning curve, for sure. I will eventually get my website to look the way I want it to look.
Date of experience: January 17, 2023
Angelo made things happen and is an asset to hostgator. He has what it takes to make things happen. Thanks again for your persistence and knowledge.
Date of experience: January 20, 2023
I was very grateful for the help that was provided. They were very informative and great at explaining what needed to be done to fix the issue I had.
A friend referred me.
Date of experience: April 27, 2023
It was easy to use before, now I waited for hours for my domain to work and now it is still not working?! The inconvenience sucks.
Date of experience: January 24, 2022
Hi Rus,
It's unfortunate to hear you have been running into this problem with your domain name. We would be more than happy to take a look into this and see what we can do to help. Our escalations team will be in touch soon to do just that. Thank you for letting us know!
Marissa
Customer Advocate at HostGator
Have been dealing with several Hostgator Agents via phone conversations for albout 2 weeks about issues with my incoming and outgoing email not working and it still has NOT been resolved.
Date of experience: January 11, 2024
I made a mistake, I should have chosen another host. Once the current hosting is due for renewal I will be moving to a new hosting
Date of experience: April 14, 2022
Hey Timothy,
We hate to hear you feel that way. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Wow! This person was terrific! My website had a big issue, it was giving 404 errors. This guy fixed it so well, thanks so much man!
Date of experience: November 10, 2022
Hey Ahmet,
Thank you for your review!
DJ
Customer Advocate at HostGator
I love their security aspects and speed. I do not require their support, so cannot tel about their support, will revert with some opinion on that.
Date of experience: March 3, 2020
Hello Ferdous,
We're so happy that you're happy! Thanks so much for the kind review. We're thrilled to have you as a member of the HostGator family.
Erinn
Customer Advocate at HostGator
Horrible experience with Fees going up from 12 dollars to 22 dollars over night. Had malware problem with no help
Date of experience: March 10, 2024
I have been with HostGator for couple of years, and now with their new design of their customers admin area stinks.
Date of experience: January 15, 2024
I bought hosting and domain 5 hours ago, the domain does not work. I can't find any help to sort out the domain issue. Quite disappointment.
Date of experience: January 16, 2022
Hi Jie,
Oh no! We definitely want to look into this and see what we can do to make this right. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
You has been my hosting company since 2012,2013 aprox and im very happy with the service you has provided to me
Date of experience: February 21, 2024
Solid company... like the service. I've used Hostgator before.
Familiar with the service.
Date of experience: June 4, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Habeeb,
Thank you for your feedback!
DJ
Customer Advocate at HostGator