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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Good experience, but there´s some commercial an technical information that i can´t understand yet.
Good service. They have the knowledge to solve some troubleshutting.
Price and support
Date of experience: June 4, 2024
I have been trying to get help on getting my mail sorted out for mailchimp. It is like pulling nails;
Date of experience: February 16, 2024
Agent was pleasant, solved issue quickly and got site back up.
Date of experience: June 4, 2024
Hmmm~ That's a good question. It was several years ago and I don't quite remember my decision process~
Date of experience: February 16, 2024
Most definitely the worst support service I have ever received. I still have unresolved tickets from November
Date of experience: January 14, 2024
At the time it was cost effective. However, there has been a bump in price so I''m considering leaving
Date of experience: February 15, 2024
New portal is not user-friendly. Makes it difficult to locate and access frequently used features like the cPanel etc.
Date of experience: April 4, 2024
I'm not a fan of the new portal. I find it very difficult to edit my website. I spend too long trying to find the link to the website editor.
Date of experience: January 24, 2024
Because I was an idiot. Years back HostGator used to be one of the most reliable and competent hosting platforms. Now it is a pile of smoldering refuse. For example...
Nearly a month ago, I transferred my domain tejasinotrading.com to Hostgator. That transfer completed on 12/18. Two days later, I purchased an additional hosting plan so I could move that business off of Shopify and onto my own business hosting plan. A few days after, I updated the A@ and CNAME DNS records to point away from Shopify and to the IP of the hosting I purchased. I also changed the mail record to point away from a shared hosting plan I had already purchased from you that only handled mail. A week later when I was ready to start moving emails and start development, I pinged the domain and was very surprised tejasinotrading.com was still pointed to Shopify and mail.tejasinotrading.com was still pointed to the shared server you host.
I contacted your support to get that resolved. I was told it would be fixed. Nearly a week later, I pinged again and the domain and subdomain were still pointed to the incorrect IPs. So I contacted your support again. AGAIN I was told it would be fixed. It has now been another 6 days AND IT STILL HAS NOT BEEN FIXED. My customers are trying to go to my shop (which should already be up and running on your servers) and are ending up at a Shopify site that has been CLOSED! Your lack of competence is now costing me money!
Getting away from your (and other EIG platforms) tomorrow would not be soon enough.
Date of experience: January 16, 2024
My other Hosting was coming due at a huge price... Host Gator was better priced and better services.
Date of experience: February 6, 2022
You have changed the login process and it is an absolute pain in the $#*! now. Please go back to the old login process.
Date of experience: January 8, 2024
Great -- when I had question you answer them -- you also help me walk through other problems when needed.
Questions were answered in a timely manner
Cost -- none profit -- keep cost low
Date of experience: April 5, 2022
Hi Clifford,
We are always happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
I do not like the new lay out of hostgator and service is slow via chat. It was better before, please improve services.
Date of experience: February 13, 2024
Very difficult to use, lack of customer support, a total waste of money. Would not recommend to anyone
Date of experience: March 9, 2022
Hey Jamieson,
We would love to get you the service you deserve. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Great. Good support service. So, when i contact the service, usually, there will be a solution the problem.
Date of experience: April 27, 2022
Hey Ahmet,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Very easy to migrate my WordPress website over to my HostGator account. Great Customer Support too.
Thank you!
Date of experience: December 28, 2021
Hey Don,
That is so awesome! Welcome to HostGator!
DJ
Customer Advocate at HostGator
The price, what's included, and level of service brought me and has kept me here so far, many many years.
Date of experience: January 18, 2024
I usually contact their support team via the chat if i need help and they are usually very helpful and fast. Recommend.
Date of experience: November 23, 2022
Hey Tatyana,
Thank you for your review!
DJ
Customer Advocate at HostGator
Representative was responsive and fixed the issue very quickly, unlike the two prior calls when none were able to fix the issue
Recommendation
Date of experience: April 27, 2022
Hey Jose,
Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator support quickly understands the issue I am facing and don't beat around the bush, they have always quickly resolved my issue.
always quick to understand and resolve my issue. I am quite impressed
Date of experience: May 15, 2022
Hey Christopher,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
I love your service. I'm a beginner using this kind of tool and creating a blog but I'm satisfied with the service
Because of a Youtube video
Date of experience: July 2, 2022
Hey Katherin,
We are so happy to hear this. Thank you for your review!
DJ
Customer Advocate at HostGator.com
Instruction is really not the best for someone who has little experience as to what to do and the procedures to take
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 7, 2021
Hey Kelsey,
We will be more than happy to help! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Because my current host is crap and I only moved from you in the first place because you couldnt host. De domains.
Date of experience: September 15, 2021
Hey David,
We are happy to host your domains! Thank you for choosing HostGator.
DJ
Customer Advocate at HostGator
I like Hostgator because they help me keep our site running and they offer the tools and support I need to get the job done.
The tech crew did a great job in a timely manner.
Price and tools.
Needed a web site.
Date of experience: May 4, 2022
Hey Dale,
Thank you for your review!
DJ
Customer Advocate at HostGator
Price at first. Now it is good service when contacted, great uptime, great features all at a great price. You can quote me on that!
Date of experience: April 19, 2022
Hey Joseph,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Michael,
Thank you for such an awesome review! We appreciate your feedback!
DJ
Customer Advocate at HostGator