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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I do not like the new update and how after login I do not go straight to the cpanel. I am still looking for it. Frustrating.
Date of experience: March 25, 2024
Response time is taking longer and longer and getting worse everytime.
What is going on with you guys?
Date of experience: January 11, 2024
Because of Tyler Moore ( a youtuber). But I am staying because of your amazing customer service and support.
Date of experience: March 19, 2024
Would have been nice to know that I could not 'flip' the staging site to the live site name. That was quite a process.
I should have been told that the staging site could not easily and without extra charge be changed to the live site name
Value and Usability.
Date of experience: June 7, 2022
I don't like the change to the interface in the last few months, not intuitive, tricky to get to the places that I easily got before.
Date of experience: January 8, 2024
I should have stayed with Namecheap. Hostgator charges for domain privacy so I get bombarded with spam.
Date of experience: May 8, 2023
So the beginning where im at after payment im stuck on trying to get the website builder on without looking at any more purchases.
Date of experience: July 28, 2021
Hey Pedro,
Sounds like you could use some assistance. We are here to help! We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
For it's reasonable pricing and good support. Quality of support and knowledge of support staff has decreased noticeably as of late.
Date of experience: January 21, 2024
I'll be shopping for a different provider over this next year. Your 40% price increase has been duly noted
Date of experience: January 29, 2024
Originally because of the low cost, but the cost is now expensive and i don't feel the benefits live up to the cost.
Date of experience: January 7, 2024
Good pricing and good options. Good material for help and support if you get stuck. Overall have had a good experience for several years.
Date of experience: January 12, 2024
There is a problem with the SiteLock subscription on the website, and it is taking an extended period to resolve.
Date of experience: February 28, 2024
Very Satisfied the experience has been great. I would recommend this service to anyone looking for the same great experience.
Date of experience: May 4, 2022
Hey Robert,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
No email was sent to me to inform me about due payment and when the service was disrupted I found your email in the junk folder
Date of experience: September 22, 2021
Hey Khaled,
We hate hearing your email got sent to the junk folder but make sure you mark it as not junk so that doesn't happen again!
DJ
Customer Advocate at HostGator
Excellent support. Took the extra mile to do a conference call with my Previous host. Took the time time to get the page up and running.
Date of experience: November 29, 2022
Hey Fred,
That's great! Thank you for your review!
DJ
Customer Advocate at HostGator
I've been with HostGator for around a decade now and have always been pleased with their business and customer support.
Date of experience: October 3, 2021
Hey Fred,
Thank you for being part of the HostGator family for so long! We appreciate you!
DJ
Customer Advocate at HostGator
It is a very advanced and simple way of creating a website and it links you to agents that will guide you if you have problems
Date of experience: August 21, 2021
Hey Badmus,
Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
So far so good, I'm enjoying the experience. I hope it continues like this in the continuity of the work.
Date of experience: March 25, 2022
Hey Beatriz,
Let us know when you need us! Thank you for your review!
DJ
Customer Advocate at HostGator
Easy control panel, but it seems they've made it complicated, so I' m not so sure if I will continue to use it.
Date of experience: April 14, 2022
It has been a while since having a site with hostgator and a lot has changed. Overall I am pleased and learning quickly.
Date of experience: September 11, 2021
Hey Jim,
We are so happy to have you. Let us know if you need any assistance!
DJ
Customer Advocate at HostGator
I have two contracted planes, a shared plan and a vps plan, I am paying double and now they say I have unlimited space.
Date of experience: January 4, 2024
Poor customer service. Sometimes it is very good. Sometimes it is not good or the person is not well instructed. I always use the chat.
Date of experience: January 12, 2024
I bought a domain, it was not active and my account on the platform was blocked. So far it was a bad experience.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 30, 2021
Hey Luis,
Let's change that experience. We have created a case and asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
I had an email issue sending bulk email. I called support and they noticed the issue with my MX record and fixed it.
Date of experience: October 24, 2022
Hey Shadvin,
Glad we could help! Thank you for your review!
DJ
Customer Advocate at HostGator
I'm content with the tech support received. The online support representative was polite, professional and knowledgeable.
For a good price-performance report
Date of experience: April 28, 2022
Hey Vlad,
That is our customer support for you! Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Annmarie,
Thank you for your feedback. We greatly appreciate it!
DJ
Custome Advocate at HostGator