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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Your service is super bad. I always have problem with my SSL even after I renew it. It was a bad choice picking your service.
Date of experience: April 15, 2022
There are several options that don't work since the customer portal was updated and changed...it's really frustrating.
Date of experience: January 18, 2024
Many issues and alot of time and hard work to replace websites and the server always has issues when being indexed by google may indexing errors
Date of experience: January 14, 2024
I have no idea how to use the application. I think it was installed incorrectly by a technician but I have no way to know.
Date of experience: November 30, 2022
HI Lani,
Give us a call and we will check that out!
DJ
Customer Advocate at HostGator
Too many changes to get to my email. If I want to get this information I should have to go get it not be forced to work around it. Put it back
Date of experience: January 2, 2024
I thought I was going to design my own website, but that turned out to be more time intensive than I had hoped so I am now hiring a designer.
Date of experience: March 15, 2024
Support was very fast to respond and fixed the issue right away. They also let me know what the fix was and how they resolved the issue.
Support was very prompt to respond and fixed the issue right away. They also let me know what the issue was, how they looked for it and how it was resolved.
Date of experience: April 29, 2022
Hey Nancy,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I buy business for one years pay all fee and they try to pass other payment i pay all best plan for one years cost me money
Date of experience: November 16, 2022
Hey Patrick,
Give us a call. We can take a look at this.
DJ
Customer Advocate at HostGator
Hostgator has always been very helpful when I have problems.
Everything is easy
I have recommended Hostgator to others
the best ever
Got a coupon
Date of experience: May 4, 2022
Hey Densie,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator is good but customer service is worst, i just experienced on 04-januray-2024 with agent name chandan.
Date of experience: January 3, 2024
Trying to cancel the product but cannot get into contact and I'm not sure if I have cancelled correctly
Date of experience: January 14, 2024
Customer service is absolutely atrocious. I have had to go back to customer service several times in regards to the same issue.
Date of experience: May 3, 2023
It has been a great help in my work, and the technical support has always been reliable and efficient.
Date of experience: April 14, 2022
Hey Willmar,
You are most welcome. Thank you for your review!
DJ
Customer Advocate at HostGator
I was very impressed with the response time. The staff was very knowledgeable and took care of any situation
Date of experience: September 27, 2022
Hey Gary,
Thank you for your review!
DJ
Customer Advocate at HostGator
Web builder is excellent for my purposes, however, ease of use of all other aspects of HG that I have experienced is sometimes extremely frustrating.
Date of experience: March 24, 2024
We are facing issues with our emails from Aug 2023, couldn't address till date. Poor response in mail, decided to move out of hostgator
Date of experience: March 28, 2024
I got charged for backup and my site got live after 1 week of subscription and i am not getting 1 week extended period.
Date of experience: April 29, 2022
Hey Fyu,
We are sorry to hear your site was down but unless it's down due to server maintenance we don't really credit accounts.
DJ
Customer Advocate at HostGator
I have contacted your chat about 4 times to fix an issue with the message box staying open. Still hasn't been fixed and it is beyond annoying!
Date of experience: January 11, 2024
For cheaper hosting prices, but i really do not like all the spam messages' that comes through our emails.
Date of experience: January 11, 2024
These whole new dashboard confused all my accounts, i am also receiving erroneous billings and none has been solved so far
Date of experience: January 11, 2024
Technical excellence and quality of documentation. I was with GoDaddy for years but left when they forced an email change to MS 365.
Date of experience: January 11, 2024
I'm on day 3 of not being able to get into my cpanel. I have spent alot of time on chat with techs with no resolve
Date of experience: March 27, 2024
Price, but that was three years ago. Now I'm looking for alternate options compared to the one just offered by you.
Date of experience: January 12, 2024
My site was already hosted here under another account so to take direct control it was easiest for me to migrate it to my own account.
Date of experience: August 31, 2021
Hey Michael,
Thank you for being a part of the HostGator family.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Meng,
We don't like to hear this. We want to fix this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator