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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
The site is easy to use and reliable, pricing is better than most. Easy to navigate and set up. Will set up more sites
Date of experience: January 2, 2020
Host gator will let me into the portal but not the website builder when I need the website builder asap
Date of experience: March 9, 2022
Hey Ashton,
We would love to get you help on this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I am having a great experience navigating the back end, the portal. Great hosting service. I am having a good experience for now!
Date of experience: November 5, 2021
Hey Sandra,
We are so glad to hear this. Thank you so much for your kind review!
DJ
Customer Advocate at HostGator
Spam-free hosting. My IP keeps getting listed in the spam directories because you continue to host spammers.
Date of experience: March 25, 2024
Our clients are not happy because we experience occasional vps server outages every day for a few minutes.
Date of experience: March 25, 2024
Easy af af af af af af af like really easy to use. Thank you very much. Had to fill 50 letters. Have a great day.
Great
Found on yt
Date of experience: April 30, 2022
Hi Bojan,
Thank you for your review!
DJ
Customer Advocate at HostGator
Great experience great so amazing website to sell my products and promote my website and blog for everyone.
To sell products
Date of experience: June 13, 2022
Hey Latoya,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Trash service. Trash customer service team. Trash everything. Cant wait to switch away from this $#*! hole
Date of experience: October 1, 2023
The continuation of log-in issues. The slowness of the servers and limitations in working with WordPress.
Date of experience: August 5, 2022
Hey Rodney,
If you keep having issues, give us a call!
DJ
Customer Advocate at HostGator.com
It does not use friendly, it does not use friendly, it does not use friendly, it does not use friendly, it does not use friendly,
Just come cross and choose it and try
Date of experience: May 2, 2022
Hey Jane,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
Great! Don't even think abou or worry!
Great! Don't even think abou or worry! Great! Don't even think abou or worry!
Date of experience: May 5, 2022
Hey Larry,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Customer service live chat rep was very understanding and knowledgeable and revolved my issue expediently.
Date of experience: January 9, 2023
Hey Des,
Thank you for your review!
DJ
Customer Advocate at HostGator
Received particularly good service today from "Namie." Competent and helpful. Quickly understood and resolved problem.
Date of experience: November 26, 2022
Hi Matt,
Thank you for your review!
DJ
Customer Advocate at HostGator
You are just like godaddy - such a poor user interface experience. I regret this purchase. But now i'm stuck.
Date of experience: August 8, 2022
Hey Amanda,
We hate to hear this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator.com
I've used Host Gator for several years now and they have yet to let me down. Their customer service is fantastic, I highly recommend them.
Date of experience: November 20, 2014
Hostgator has been extremely helpful when contacting customer support. Their site is easy to navigate for all your website needs.
Customer service was exceptional and literally fixed every issue within 5 minutes.
A chose HostGator because it was used by a trusted YouTuber so I went ahead and made the decision to use Hostgator.
Date of experience: May 1, 2022
Hey Peter,
That is so great! Thank you for your review!
DJ
Customer Advocate at HostGator
I`ve been using Hostgator to develop many websites, I have no complaints the packages and customer service is great
Date of experience: March 22, 2021
Hi Dexroy,
Thanks so much for the great review! We're so happy that you're happy. Our support teams are great, right?
Erinn
Customer Advocate at HostGator
HostGator has always been helpful any time I've had problems. Quick to respond and excellent service.
HostGator is always quick and accurate with customer service and follow-through.
Wordpress is the most customizable web design tool out there.
Date of experience: May 3, 2022
Hey Uplifting,
We just love to be helpful. Thank you for your review!
DJ
Customer Advocate at HostGator
They are the best web hosting platform and plus they're quite affordable. I'd greatly recommend hostgator.
Date of experience: April 20, 2022
Hey Lloyd,
We appreciate that! Thank you for your review!
DJ
Customer Advocate at HostGator
My research online comparing other hosting platforms, Hostgator provided the best service with a great price!
Date of experience: April 20, 2022
Hey Stephanie,
Thank you for your review.
DJ
Customer Advocate at HostGator
Moved away from another hosting provider. The pricing and free extras included with HostGator made it very attractive.
Date of experience: January 11, 2022
Hey Lucien,
We are so happy to have you join the HostGator family! Thank you for your review!
DJ
Customer Advocate at HostGator
I have decided to try HostGator because my last provider let me down in very poor customer services and they were also a lot more expensive.
Date of experience: October 27, 2021
Hey Jon,
We have wonderful customer service so we don't plan on letting you down! Thank you for your review.
DJ
Customer Advocate at HostGator
Your support staff is among the best. So patient and kind. Nothing will ever replace a live person with knowledge to help lame people like me.
Date of experience: February 15, 2023
Good company for small to medium sized website. Customer support is excellent. They work round the clock
Date of experience: May 5, 2022
Hey Krishna,
Thank you for your review!
DJ
Customer Advocate at HostGator
Very difficult integration so far. Customer service has been a problem as well. Unresolved problems.
Date of experience: January 25, 2022
Hey Jarrett,
We hate to hear you are having issues so we have asked for some additional assistance. We have asked for an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi John,
Thank you so much for the great review. We are delighted to hear that we're giving you what you need. Thanks for being here with us!
Erinn
Customer Advocate at HostGator