HostGator

Very professional
Great service
Will continue doing business with HostGator for many years. Thank you

DNS Servers are wrong or something is that Hostgator cannot fix. I am looking elsewhere for a hosting provider

Excellent service, very efficient indeed. I will always recommend it to any of my friends or business partners.

Excellent and very helpful

Had to contact customer services a number of times as experienced unexpected domain transfer issues. Eventually sorted.

Lengthy

I cancelled my hosting contract with Marilyn in December of 2020 and host gator has continued to bill me.

Maybe, don't exists human support.
How I desired find information is very "hard" the process, so its difficult

Seems, internal communication and less than accurate information being communicated to me resulted in down time for my website.

Eventually got website back up. Wasn't very happy with how they let it go down in the first place. Having to help fix what I did' t break.

It was prompt, courteous and professional. Very different from the experience we had with a previous hosting service.

Straight forward, no hidden costs or charges. Everything was explained well so I felt confident with the service.

I've had a few domain setup issues, but customer support has resolved them quickly and kindly. Very pleased thus far!

See above

Stuck with incoming emails and more then 6 times tried to get help from support, but not at all any professional or seriousness in customer care.

Staff seem to struggle with answers.
They take too long for something that should be simple.
Have numerous occasions when live chat was down.

Slowest response time on support chat I have ever had. Not impressed with my first interactions at all.

Good customer service very helpful always available easy to get a hold of no bots thank God! Real people at the other end.

Price was right and I've used this before but I see now that chat support is back which helps a lot.

I received fast, courteous service. My issues were immediately taken care of by HostGator's professional staff.

My experience was handled in a courteous and professional manner.

Smooth transfer to you, the problem that I had was sorted out quickly and efficiently by your assistant

Excellent

Cheapest, i could find and currently unemployed living in a homeless shelter, thought i'd learn to build websites again after my brain injury

Pathetic Customer Services. Scammers. Stay Away. Suspended My Site For No Reason And Still Charged Money. Worst Thieves.

Many years ago, on price, but customer service is horrible and the "QuickInstall" One Click installs don't work. Very frustrated. Tried to install MOODLE and CLAROLINE multiple times, never worked.

I have not been able to connect to cPanel since you updated your website. I have asked for help several times and the issue is still not resolved.

This company displays an alarming lack of concern for its customers. I've reached out to their support team seven times in the past four days, and the experience has been nothing short of frustrating. What's even more infuriating is that they made a fraudulent charge of $700 on my son's credit card to renew my hosting for three years, despite him only using my account for a $15 domain purchase. This has left my son dealing with a $700 discrepancy in his account, and HostGator has shown no willingness to refund the money, even though our billing isn't due until next month.

To make matters worse, as we make our exit from this company to migrate to A2 Hosting, we encountered yet another roadblock. We need to create a backup of our cPanel to facilitate the move, and we have unlimited data with only 15GB of data used for our sites. However, we discovered an absurd limitation that restricts us from creating a backup over 10GB, which is both baffling and frustrating. This limitation requires us to submit a support ticket, and we were informed that it would take 24 hours to resolve. It has now been over three days, and each time we reach out to support, they keep extending the timeline by another 24 hours.

Incredibly, when we contacted them today, they claimed that the ticket had only been created this morning. This situation has effectively locked us out of creating a backup, seemingly as a tactic to prevent us from leaving. It's clear that this company's practices are questionable at best.

I strongly encourage anyone considering HostGator to do their own research and read genuine reviews on platforms like Reddit, where you'll find real, unfiltered accounts of users' experiences, rather than relying on potentially biased or fake positive reviews.

Still PHP 7.4 no way to update
Very slow site
Outgoing email truobles because the servers are blacklisted

the customer service staff is courteous and helpful but problems are still on