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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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I like the fact that HostGator provides WordPress at the very start, and from WordPress you can access Mailchimp MC4WP, and Elementor. That got me started with ease.
Date of experience: February 28, 2021
I regret now for it takes weeks to resolve an issue once escalated.
Secondly you so called Admins are completely unreachable at times of emergencies
Date of experience: March 4, 2024
Youve changed all the menu's - cant find anything -? Where is sub-domains? All the help videos show the old layout.
Date of experience: February 23, 2024
I chose it because my dad uses it and I like Weebly. I would leave if there was no Weebly, I am not a fan of Wordpress.
Date of experience: January 25, 2024
A youtube video showed the price. Nexxuss was offering the same service for 190$ this was what you offered was definitely in my budget
Date of experience: November 15, 2021
Hi Isaac,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I searched over internent for a better hosting with a great support and services and found hostgator. One of the best solution for me.
Date of experience: October 11, 2021
Hi Mudassar,
We are very happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Please give me the ability to turn off the constant nagging to "protect" my account every time I log in to my cPanel.
Date of experience: February 19, 2024
Amazing customer service. So happy to have switched hosts.
Needed to try someone different
Date of experience: May 27, 2024
I liked the old website better. I cannot sign in and go to CPANEL. I have to select email, then backtrack...its not ideal
Date of experience: January 9, 2024
It was easy at first now the support is horrible, they can't get things done right when I asked for hlep
Date of experience: February 29, 2024
Affordable but the upsell reminders are very annoying. Especially after I've declined it over 30 times already.
Date of experience: February 27, 2024
It's very difficult to access the cPanel, it used to be easier before, now it takes me four or five clicks to get to it.
Date of experience: February 15, 2024
I have used hostgator before and did not have the problems i have now. My wesite has moved and I do not know how to access my website
Date of experience: February 17, 2024
I am facing issue in connecting via FTP. I created new ftp account from cpanel but unable to connect.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 21, 2021
Hey Asim,
Don't worry. That is something we can definitely help with. We have created a case and asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Good prices and features originally, but seeing all the changes, i'm iffy on reupping when my sub runs out
Date of experience: February 25, 2024
Hosgator delete my 14 years old reseler account make me buy a vps server and now delet my clients information again kidnaping my clients information
After a week with no acces to the information nad no solution to my situation now the migration team after a complete woring migration ask to pay for a migration wich was never inform since the begining
Since january i have never the information of my clientsd accounts compleat i have to loose several hours in calls with agents wich has no acces to the system or compleat information
Always have to waith for another team to cal back and never make a call
Date of experience: March 10, 2024
I have been using Hostgator for domain register/renewal for 5 years no problems. Support is oke everthing is ok
Date of experience: February 1, 2023
The redesign of your site is horrible. I cannot find the full cpanel! I found it the other day, but cannot figure out where you put it.
Date of experience: January 30, 2024
Price, but after the fact, I see the migration process was unbelievably simple and painless. I am MORE than satisficed so far.
Date of experience: December 30, 2021
Hey Lance,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Very bad. Thinking abour changing to another one. You care changing the prices and we dont see anymore the bills and all the financial documents
Date of experience: January 19, 2024
Because of the good ratings it had but I have been having an issue with email and logging in that Ineed to get addressed by IT.
Date of experience: March 14, 2024
I have requested several times your support for upgreding the php version in my site and you havent done it
Date of experience: February 20, 2024
Good service, easy to use, y have a
Suggestion, link between the platforms of Mexico and the United States
Suggestion of my friends
Date of experience: May 6, 2022
Hello,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Host gator is a great develpental learning tool. I went from knowing nothing to rinnig multipl sites this is a great avenu for beginers to learn how to make an develope sites.
Date of experience: October 9, 2021
Hey Larry,
That is awesome news! You are doing great! Thank you for your awesome review!
DJ
Customer Advocate at HostGator
Without changing NameServers, I'm unable to point A records from my Domain to HostGator hosting. My Domain is registered with Cloudflare; therefore, I cannot change nameservers...
Date of experience: January 29, 2022
Hey Sahil,
Let us see if we can get that figured out. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Paul,
We're so glad things are going well for you. Thanks so much for the good review!
Erinn
Customer Advocate at HostGator