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HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.8%
Positive
3,068
Neutral
670
Negative
1,969
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user gbengaa6
Nigeria
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

So far, the experience has been fantastic. I never had downtime on my servers since they were procisioned.

Reason I chose this business:

The service is reliable

Date of experience: April 29, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey Gbenga,

Thank you for your review!

DJ
Customer Advocate at HostGator

Thumbnail of user sylvainef
GB
1 review
0 helpful votes
  • Send Message
April 15th, 2022
Verified purchase

Simplicity and rapidity, everything went smoothly. The domain transfer was a very straighforward process.

Reason I chose this business:

Recommendation from a developer

Date of experience: April 15, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hi Sylvaine,

Thank you for being apart of the HostGator community!

Marissa
Customer Advocate at HostGator

Thumbnail of user jaysons67
California
1 review
0 helpful votes
  • Send Message
May 18th, 2022
Verified purchase

Price and utility. Just doesnt seem to be much in the way of growing improvement or fixing current issues.

Date of experience: April 18, 2022

Thumbnail of user natashaw300
GB
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

It's a great service. I have not had any issues and the customer service. Cost is a good rate

Reason I chose this business:

Was recommended by a friend

Date of experience: May 14, 2024

Thumbnail of user curtc183
Arkansas
1 review
0 helpful votes
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March 19th, 2024
Verified purchase

Since the last upgrade, the useability of the site is painful. Plus, trying upsell/cross-sell every time I log in is annoying.

Date of experience: March 9, 2024

Thumbnail of user cynthiam2035
Oregon
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

I have been using Host Gator for over a year now, and every time I have a question, their support team is extremely helpful.

Excellent and knowledgeable customer service team.

Reason I chose this business:

A friend recommended it ro me.

Reason I chose this product:

A trusted friend recommended it to me.

Service
Quality

Date of experience: May 4, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hi Cynthia,

We are so glad we are here to help! Thank you for your review!

DJ
Customer Advocate at HostGator

Thumbnail of user yiz25
California
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

It is a bit not user friendly that I can not update my payment method on the checkout page.

Date of experience: March 29, 2024

Thumbnail of user cesarp151
Mexico
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

This is going to be my third time I reach you for help and nothing is getting done

Date of experience: April 2, 2024

Thumbnail of user lennyh37
Virginia
1 review
0 helpful votes
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March 3rd, 2024
Verified purchase

From having my primary domain setup to some temporary url instead of my actual domain, to my cpanel crashing. So far this has just sucked.

Date of experience: February 22, 2024

Thumbnail of user yohanr12
New Jersey
1 review
0 helpful votes
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March 14th, 2024
Verified purchase

I am trying to work with them but to many issues and limitions and also tech support is to diffcult to find

Date of experience: March 4, 2024

Thumbnail of user thomasp2553
North Carolina
1 review
0 helpful votes
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March 15th, 2024
Verified purchase

I keep having issues with my sitelock certs and keys that makes my site go down and i cant access my sitelock portal

Date of experience: March 5, 2024

Thumbnail of user josev1096
Denmark
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

Scammed me with sitelock. Never solved my problem and wanted to charge me more to solve it and my pages kept getting hacked daily!

Date of experience: February 23, 2024

Thumbnail of user robertk4068
Colorado
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

At the time I thought it was better than average. But today I can not give you anything better than SUCKs

Date of experience: January 7, 2024

Thumbnail of user lynb385
New Mexico
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Your new user interface is so messed up that it has become a pain to use. Fire your site designer.

Date of experience: March 14, 2024

Thumbnail of user jonw716
Pennsylvania
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

New website is not intuitive. I just want a 1 click way to update my website on site builder.

Date of experience: March 20, 2024

Thumbnail of user chrisd2593
California
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

Can someone please call me? Chris *******530 California

Date of experience: May 16, 2024

Thumbnail of user martinh549
Germany
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

I was disappointed that a SSL certificate problem appeared for the 2nd time within a few month but it was solved quickly.

Quick and efficient.

Reason I chose this business:

Recommended by my IT.

Service

Date of experience: April 29, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey Martin,

Thank you for your review!

DJ
Customer Advocate at HostGator

Thumbnail of user mabelm85
Peru
1 review
0 helpful votes
  • Send Message
January 18th, 2024
Verified purchase

No dan soluciones y tampoco atención a español. They don't give solutions and no attention to Spanish either

Date of experience: January 11, 2024

Thumbnail of user alexs2491
California
2 reviews
0 helpful votes
  • Send Message
March 2nd, 2024
Verified purchase

Good Customer Service and Prices, but some of the backend is hard to use and I've had downtime due to server issues on my sites.

Date of experience: March 2, 2024

Thumbnail of user zeldao7
Canada
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

I have been a cistomer over 15 years and was very disappointed with how my issue was handled

It took a long time and I was bounced around a few times before I was finally helped. I had to answer the same questions and validate myself each time. Big waste of ny time.

Service

Date of experience: April 22, 2024

Thumbnail of user mahmouda67
Egypt
1 review
0 helpful votes
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December 1st, 2020

Hostgator website the professional Hosting and Domain because I connected with they and own speed and power.

Date of experience: December 1, 2020

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hi Mahmoud,

We're so happy that you're happy! Thank you so much for the great review.

Erinn
Customer Advocate at HostGator

Thumbnail of user stephenh2535
Canada
1 review
0 helpful votes
  • Send Message
May 23rd, 2024
Verified purchase

I have no other comments at this time, nor do I have any complaints.
Thank you

Date of experience: May 13, 2024

Thumbnail of user pam28
Nebraska
1 review
0 helpful votes
  • Send Message
March 11th, 2024
Verified purchase

I am writing this out of frustration and disappointment with how HostGator has treated my website (Jobs4CNAs) crashing. Today marks day 12 since my website went offline, and the issue has still not been resolved. I have followed all the directives you guys have given and made payments totaling $509.87 ($149.99 for a new hosting plan and $359.88 for Sitelock), hoping my website will be back online.

I'm not ignorant, and I understand certain things, such as migration or a malware clean-up, can take up to 72 hours - so I've patiently been waiting. However, it has been 12 days and counting since my website has been down.

HostGator (Michael Howe) says they're waiting on Sitelock and even gave me the Case number (*******). I even voiced my frustration to the site lock sales team department. You can read that email trend below.

I finally got hold of a site lock support team member on the phone after multiple failed attempts, and he told me that the case number (*******) had been closed because there was no Site lock malware subscription associated with my domain (jobs4cnas).

So not only did I spend $359.88 for nothing (at least until this situation can be rectified), but this whole time (72 hours later) of waiting has been a complete waste of time. Even more frustrating, there was no notification of any form from HostGator that the ticket was closed by site lock. The whole time, I'm waiting, hoping the problem is being resolved.

I am disappointed with the service I've received from HostGator (and Sitelock) in the last 12 days. I feel like there has been no sense of urgency in resolving this matter, especially after spending $509.87.

I've mentioned this before, and I will repeat it: Jobs4CNAs is my business, and it has been offline for over a week now. I'm losing credibility in my industry, and I've already missed substantial partnership opportunities that took me two years to build.

I'm very saddened and disappointed by my experience with Hostgator. I hope someone can get back to me at least with some answers or solutions to how we can get my website back up and working.

Sincerely,
Pa Mass
Email: *******@yahoo.co.uk
Phone: *******450
Address: Lincoln, NE USA

Date of experience: March 1, 2024

Thumbnail of user marcs807
Canada
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

The person I spoke with was very helpful and guided me through the options for our web hosting.

Service

Date of experience: March 25, 2024

Thumbnail of user martiane
Georgia
1 review
0 helpful votes
  • Send Message
March 11th, 2024
Verified purchase

I have tried to transfer my domain out of host gator but they never sent me the code to do it.

Date of experience: March 1, 2024

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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