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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
My credit card was just charged for a renewal and I did not get any notifications that it was due.
Date of experience: March 5, 2024
Terrible, they are scammers and bullies, infecting their own customers with Malware to upsell their own security package, shameful!
Run me around in circles, never fixing anything, breaking everything they touch, nothing works more than a week before it breaks again.
Date of experience: May 25, 2023
Easy to use and meets my needs, although I do have a simple website
Price, features available
Date of experience: May 14, 2024
Im glad somebody is there at hostgator when i need them
Thru various accounts ive been using it for over 15 years now
Date of experience: May 14, 2024
Very good I was able to rectify my issue in one session.
The agent was very knowledgeable and was very courteous.
Had great reviews!
Date of experience: May 14, 2024
Nice support by a friendly person, but I regret there is no support by e-mail.
Nice support by a friendly person, but I regret there is no support by e-mail. And in fact the confirmation mail that was promised never arrived.
Date of experience: May 12, 2024
Issue was resolved on the first interaction. The agent was very helpful.
This was the option available based on our needs back then.
Date of experience: May 13, 2024
Your servers are wide open to hackers and only offer help to fix sites if we pay more.
Date of experience: March 22, 2024
Access to email is constantly changing and I have to login into my Portal > Into emails > check the email account, to be able to access my inbox
Date of experience: April 15, 2022
I have enjoyed working with this company. No issues so far!
Excellent. I needed to update my website and they guided me to know where to go.
Date of experience: May 13, 2024
I had a great experience but I had an issue with the payment HostGator team support helped me with the issue
Date of experience: January 21, 2023
What I like about HostGator is the simplicity of the interface of the platform and the responsiveness of the technical support
Date of experience: March 6, 2020
Hi Charles,
Yea! We're so happy that you're happy. Our support teams are amazing, right? Thank you.
Erinn
Customer Advocate at HostGator
I have to get through the "Protect Your Domain" Screen and choose "No, Leave My Domain Unprotected" EVERY time I log in
Date of experience: February 19, 2024
Too many persistent popups asking to buy your products. Istead of constantly reminding possibly add an "opt out"?
Date of experience: February 17, 2024
The cost is lower. But 2FA does not work right on any OS besides Windows and OSX. This is due to Microsoft's actions but both BlueHost and HostGator need to stand up against Microsoft's actions!
Date of experience: January 5, 2024
I THINK THE CHARACTERISTICS OF THEIR SERVICES IS VERY GOOD, AND I WOULD LIKE THEM TO HAVE A BRANCH IN PERU
Date of experience: February 20, 2024
Just question that was answered
Just question that was answered
Just question that was answered
Just question that was answered
Date of experience: April 19, 2022
Hey Rick,
Thank you for your review!
DJ
Customer Advocate at HostGator
Been using HostGator for many years well over a decade, and after trying the competition I never left again.
Date of experience: September 23, 2021
Hey Tyler,
We are happy to have you! Thank you for choosing HostGator.
DJ
Customer Advocate at HostGator
HostGator is always customer responsive when I have any concerns about using and
Navigating my website.
Affordable plans
Date of experience: April 30, 2022
Hey Dee,
We just love this review! Thank you!
DJ
Customer Advocate at HostGator
Nothing ever works in the dashboard like it's supposed to and I always have issues with SSL and adding CNAME records
Date of experience: April 5, 2024
It has been a nice experience so far being hosted by HostGator, though I my website is not live yet.
Date of experience: December 19, 2020
Hi Joel,
We're happy that you're happy. What's holding you up on publishing your site? We're here should you need any help. Thanks!
Erinn
Customer Advocate at HostGator
Very positive, easy to manage and understand. Choosing Hostgator is the bes decision.
Date of experience: May 12, 2024
Website down,server down and NO help from hostgator at alll
Beyond disappointed... thi nking about another hosting service after this incident...
Date of experience: February 12, 2024
My direct link to cpanel just stopped working. I type in my usual link (cpanel.opfer.biz) and just get a 404 not found.
Date of experience: November 27, 2021
Hey Dieter,
Uh oh. That's no good. We have created a case and asked for a Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
My website has propagation and SSL issue, I talk to the support guy a few times, but no one fixes my issue yet.
Date of experience: June 6, 2023
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Victor,
There is a much easier way to check your email. All you have to do is type yourdomainhere.com/webmail and it will direct you to your login page for webmail!
DJ
Customer Advocate at HostGator