HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Yes I ask you to upgrade the php version to be 8+ before 2 month ago and still 7.4
Date of experience: March 3, 2024
Customer service is very good. Prompt and representatives seem to work hard to fix your problem.
see above
Referred by an acquaintance
Date of experience: April 15, 2024
Cris the terch suppport solved the issue as well as giving instruction to other website login password via WP Softacolous. Excellent Job!
Date of experience: March 5, 2023
Great experience. I got the help I needed to get my site secured and running.
Date of experience: April 25, 2024
Low speed, took long time to load, i used all different program to have better speed but the speed döşenir changed
Good
I thought that is great service. Support is well but as i said the speed is very low
Date of experience: May 1, 2022
Honestly, Hostgator was chosen by someone else before I became the Office Administrator so I cannot truthfully answer this question.
Date of experience: February 16, 2024
Customer Service is hit or miss depending on the agent. Usually it's a miss. Good value though.
Date of experience: March 28, 2024
Satisfied with the solution, but don't know why my site went down to begin with.
Date of experience: April 23, 2024
I will always choose HostGator because of its Perfect Customer support system. Since 2015 I've always trusted HostGator because of this.
Date of experience: March 1, 2024
Some versions of Windows/FireFox do not display email accounts after identitylayer.com returns back to cPanel
Date of experience: January 16, 2024
It was cheap and secure, now you allow malware and hacking and dont try to fix it - try to upsell to partners, host gator is letting me down.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 7, 2021
Hey Justin,
We don't just allow malware to happen. We take measures to protect the server. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I thought that Python was supported, and was disappointed that it's only an outdated version and common libraries like BeautifulSoup can't be used.
Date of experience: February 9, 2024
I pay a monthly fee of $45 for a service where I consistently endure a waiting time of 20 minutes or more just to speak with a customer service representative. Recently, I spent a frustrating two hours trying to address my concerns, only to find that the agent I spoke with failed to resolve any of the issues. Due to this ongoing problem and unsatisfactory service, I am now taking the necessary steps to escalate the matter by filing a formal complaint with the consumer protection agency.i need to migrate my domain and there is an issue from your side you need to resolve, i been tryitng to solve this for two month i need to keep paying to you for a service i been asking to change and you are playing games and not allowing me to migrate my domain. I demand you send me the correct authirozation code so i can migrate my website today was told two tickets were opened 2 days ago, and dindt got any answer. SAME thing happened the previous month when i asked to migrate my website domaini ask you please yto resolve this issue now, it is fraude that you are not allowing me to migrate my domain for 2 months and a halfi hacve screenshots of all the conversation and how you keep lyting to me and dont allow me to migrate my website. Everytime i need to be in a conversation for more than 2 hours when you suppose to resolve this issue right away
Date of experience: March 11, 2024
Reshma helped me get the invoice canceled for the domain I wanted to cancel without effecting the one I wanted to keep.
Date of experience: December 4, 2022
Hey Kathy,
Thank you for your review on Reshma!
DJ
Customer Advocate at HostGator
Date of experience: May 8, 2024
This was done long before I took over running the museum
Date of experience: May 6, 2024
Excellent service, congratulations, please keep working like that
Support and service
Date of experience: May 8, 2024
All the features function impeccably and are easy to use.
Reliability and sophistication.
Date of experience: May 8, 2024
Any given day would be a five star, but not today. It's been a painful three agonizing days.
Date of experience: March 2, 2024
I like hostgator they are very professional team and they service's very good.
Very nice
They have very good support
Date of experience: May 7, 2024
Verification calls don't seem to always come through and I can't log in unless I use my key.
Date of experience: March 1, 2024
Getting site to work has been difficult; getting to my actual webpage is impossible; e through Wordpress "Edit Site" button.
Date of experience: March 5, 2022
Hey David,
We would have loved to help you with your issue but it appears you have cancelled your plan before we could reach out. We do wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
It was already in use when I took over my own website. Someone else had chosen it.
Date of experience: March 22, 2024
Recommended to me by a long-time customer of yours, Deborah Saunders@ www.fullcirclecom.com and www.asoulconnection.com.
Date of experience: February 21, 2022
Hey Richard,
Be sure to thank Deborah! Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
You guys have made it really enjoyable to do my stuff with HostGator... Thx and don't forget your pwd...
HostGator employees are VERY friendly and curteous.......And so far all my issues have been resolved with one contact each
It was between HostGator and Go Daddy and frankly Go Daddy was not really friendly, I mean Danica acted like she didn't even KNOW ME!
I needed a Web Site and you guys have great stuff... And great support and friendly employees
Date of experience: May 4, 2022
Hey James,
Thank you for choosing HostGator! We are happy to have you.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Hooman,
Thank you for your review!
DJ
Customer Advocate at HostGator