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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Came well recommended. Been a HostGator customer for a decade at least and never any complaints
Date of experience: March 30, 2024
Support is so slow to respond and often times out. I would not recommend Hostagtor to anyone
Date of experience: March 4, 2024
We have been updating the DNS and it hasn't worked. This has been going on for a while.
Date of experience: January 10, 2024
I had some problems on the WordPress load, but support resolved the problem.
He resolved the load error.
Date of experience: April 24, 2024
For the plan what can be upgraded long time ago, i am your customer for 10 years now.
Date of experience: January 8, 2024
For months now i have been asking for my bills to display and you still can't do it.
Date of experience: January 2, 2024
The entire system is very poor and we are moving one by one from hostgator
Date of experience: April 9, 2024
I very sorry I am using this hosting, cannot get anyone to resolve my issue.
Date of experience: April 8, 2024
Thank you host gator for doing a great job with hosting my site for many years
They helped fix my issues with my site not being live and the complications I was facing
Because it's reliable and gets the job done
Date of experience: March 23, 2024
I don't know. Thought I could make a website but dns and ssh settings are not working
Date of experience: February 24, 2024
I don't need emails telling me that I haven't renewed service (Site Lock) that I don't want and never asked for
Date of experience: March 11, 2024
Because everything said it was the best - but the rudeness & attitude has me looking for new host
Date of experience: April 15, 2022
I have a good experience with it from 2014
Also 24 Hur support online chat from any country
Date of experience: April 19, 2022
Hey Ahmed,
That's right! Thank you for your review!
DJ
Customer Advocate at HostGator
Not sure why. It was just the first one I tried and it seems to be working well.
Date of experience: April 19, 2022
Hey Errol,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
I have used HG for the past 20 years and I keep getting things done. It just works
Date of experience: April 13, 2022
Hey Lorena,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
The good service they provide us is incredible, I give them 10 out of 10
Date of experience: April 7, 2024
Good price and --very importantly-- if I need help I can get a real person on the phone!
Date of experience: April 13, 2022
Hey Diane,
You will always get someone willing to help! Thank you for your review!
DJ
Customer Advocate at HostGator
Customer service is bad, after I sign up with this I get so many spam emails and msg
Date of experience: September 30, 2021
Hey Indy,
We would love to see what happened and see how we can fix things. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I use the paid version of it for my website storage.its very user friendly and great to use
Date of experience: May 5, 2023
I read a number of positive reviews and felt the plans were the best fit for our site.
Date of experience: September 13, 2021
Hi James,
We are very happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Warning emails went to my spam folder and I was not aware my site would be turned off
Date of experience: April 15, 2022
Hey Sydney,
That is no good. We will look into this and reach out to you.
DJ
Customer Advocate at HostGator
I have tried to use the chat featured 3 times and it does not work. I need help.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2021
Hey Jane,
That's not good. We are here to help! We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
I'm ok with my service just that I wish that the google add credit was available to me
was good
Date of experience: December 5, 2022
Hey Imran,
Give us a call and we will look into that!
DJ
Customer Advocate at HostGator
It was ok as always. The customer care reps always know how to make you feel at ease.
Date of experience: October 27, 2022
Hey Segun,
Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Mark,
We do not tolerate rude behavior of our agents. We would like to speak with you. We will be reaching out soon.
DJ
Customer Advocate at HostGator