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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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I have always used HostGator after being disappointed by GoDaddy back in 2009 for poor customer support.
Date of experience: January 9, 2024
Best service especially their customers care services
Best
Best overall
Date of experience: April 15, 2024
Took almost 15 mins to get that capcha to work. Are you not supporting Firefox anymore?
Date of experience: April 1, 2024
The package is raised from 25$ to 35 $ without any added features so couldn't have ability to pay
Date of experience: April 14, 2022
You raised your prices dramatically and your service is not very good
Date of experience: April 8, 2024
Honestly you were just the first thing I saw when I searched
Date of experience: April 8, 2024
ACCOUNT SUPPORT PEOPLE ARE LESS THAN PROFESSIONAL. THEY SAY THINGS ARE FIXED, BUT STILL DEALING WITHG SAME ISSUES
Date of experience: February 3, 2024
Quit forcing me to click through an upsell page to reach my account every time I log in.
Date of experience: February 2, 2024
Removing some of the easy access things is annoying. It is harder to locate something's like cpanel
Date of experience: March 6, 2024
Saw an add on a website and thought we would give it a try
Date of experience: March 25, 2024
You are killing me with ads and requests to buy more services.
Give me a break
Date of experience: January 18, 2024
Extremely frustrating. Zero assistance, you charge indiscriminately, every time one call, but zero service. ZERO RESOLUTION!
Date of experience: February 19, 2024
Not happy with the level of uptime my sites have had in the past few months
Date of experience: January 13, 2024
SOME OF THE CHANGES TO HOST GATOR RECENTLY - SUCH AS THE REMOVAL OF WEEBLY, AMONGST OTHERS, HAS LEFT ME UNDERWHELMED.
Date of experience: March 22, 2024
Not easy to navigate and there are no videos on how to use the new interface.
Date of experience: January 11, 2024
Upselling something once or twice is fine. But I dont need scare tactics every time I login.
Date of experience: March 4, 2024
Fast and easy to secure my domain. But if a learning curve and non-intuitive to set up my website.
Date of experience: April 8, 2024
It is not perfect and I have had some issues. But overall I like my experience.
Date of experience: January 9, 2024
So hard to find my billing info! I feel like i go in circles a lot.
Date of experience: January 7, 2024
Date of experience: April 11, 2024
Big mistake, this business want to charge to keep my privacy information, i'm
changing the hosting
Date of experience: January 6, 2024
Love you guys. Been wth for over 15 years. True bluehost - never again came back to you
Date of experience: March 2, 2024
I don't like the new billing changes where you have to have a card on file..
Date of experience: January 2, 2024
Your links do not work. Chat function doesn't work. There is no way to contact you.
Date of experience: January 3, 2024
I'm tired of being scared/imtimidated (bullied?) j=harrassed? Into buying stuff I don't need. (YOU'RE UNPZROTEZCTED!))
Date of experience: March 4, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Betracer,
We would be happy to look into this for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator