- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Hostgator suspended my service. I have a credit card on file, it should have auto renewed.
Date of experience: April 13, 2022
Reasonable pricing for the allowed number of files, domains, site traffic, etc. and the free SSL.
Date of experience: November 7, 2021
Hi Susan,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
All I want to do is change my credit card information. This site makes it impossible to do that!
Date of experience: March 25, 2024
Very good interaction with tech rep Rochelle, she was very helpful and solve my issue promptly
Date of experience: November 4, 2022
Hey Orlando,
Thank you for your kind review on Rochelle.
DJ
Customer Advocate at HostGator
The website backup and restore I was looking for was easy to find.
Date of experience: March 28, 2024
Good experience, got answers fast and got help to setup the env
Date of experience: April 2, 2024
Date of experience: April 2, 2024
Your email system is poor! So poor I cannot deal no more...
Date of experience: April 2, 2024
So far so good. Never had any down time. Easy user interfaces and apps for management.
Date of experience: April 15, 2022
Hey Stephen,
Thank you for your review!
DJ
Customer Advocate at HostGator
Because I have had poor experience with customer service and actually getting my issues rectified.
Date of experience: April 8, 2024
HostGator provides great experience and excellent integration with wordpress
Cost efficient
Date of experience: April 8, 2024
My experience was handled professionally, quickly and courteously.
Date of experience: April 8, 2024
Date of experience: April 8, 2024
My hosting server was hacked and no one helps me fix it.
Date of experience: April 8, 2024
I have been using HostGator for many years and the service and support are excellent.
Date of experience: February 25, 2024
The navigation has been a pain. Im really having a hard time navigating though the portal.
Date of experience: April 3, 2024
Very good took care of my problems immediately also very cooperative response
Date of experience: April 1, 2024
Easy and relient. I used your chat helper one day and she helped m immediately, it was great!
Watched a tutorial on YouTube and he suggested you
Date of experience: August 4, 2022
Hey Armando,
Thank you for your kind review!
DJ
Customer Advocate at HostGator.com
Not bad, my site experience a disconnect from hostgator for a period of time could reach to 2Hrs
Date of experience: April 15, 2022
Hi Sherif,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
I heard the name before and gave it a try many many years ago.
Date of experience: March 17, 2024
Been using Hostgator for more than 7 years... its the best Support and user friendly pltform for me
Date of experience: April 18, 2022
Hey Ivan,
We want to thank you for being a part of the HostGator Community.
DJ
Customer Advocate at HostGator
Date of experience: April 7, 2024
Prior hosting services were horrible. Host gator had great reviews.
Date of experience: April 7, 2024
After 5 day i talked with hostgator still my problem not fixed
Date of experience: April 7, 2024
Pathetic support...issues highlighted recur every now and then
Date of experience: April 7, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Toni,
We can get that taken care of for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator