HostGator

My experience has drastically decreased with time. The sad thing is, I have only increased my packages with time, but service has gone down. 24, now 48 hours and no updates on my escalated ticket. I buy a new, upgraded VPS package, and haven't even been able to use it yet. Service and promptness used to be much better, as well as quality of the product. Please convince me to stay...

Customer service is very, very poor. Extremely long wait times and with how difficult your tools are to use, the poor customer service makes this a real waste of money. Your service is for folks with expert skills in web development. Not regular folks like my mom and me. If your customer service were better, it may have worked. I hope you guys can do better.

HG was great several years ago. Now, every time something is changed in their end my site breaks. Then they blame me. Days to fix. Tired of spending time fixing their mistakes. CSR does not understand issue. Language issues. Took my site and domain elsewhere.

Hostgator became quite expensive compared with other top hosting providers. Reduced max site number to 3 for business when others have 15 and 25.
And the last week it has issues all over and I cant finish the rollover of the sites.

Non-existent customer support. Waited over an hour for a rep in online chat. They require you to pay for hosting just to be able to modify your DNS records. I have never heard of that before in all my years reserving domains! - David Shapiro (I always put my name as I stand behind any review I would post)

UPDATE
In my second interaction with their support, they were amazingly helpful, very responsive and knowledgeable. I spoke to a colleague who also uses their service and she raves about them so I will attribute my first bad experience as an anomaly and change my review from 1 star to 5 stars.

I have several websites for each specialty that I offer and for some reason when I built this one there was something wrong with a plugin that kept locking me out. The tech support was very patient and got me back into the website which had locked me out. It kept happening, so I eventually had to start the entire website over from scratch, after literally reaching out for support four times. This was the first time I needed extensive tech support in the several years that I have been working with this hosting company. Also, I love that they keep adding new features. I appreciate the SSL certificates. I was a total novice when I first started with hostgator and I remember having a lot of questions in the very beginning even though I had read the website information because the concepts were still new to me and they were very patient then as well.

Transferring several clients from one Hostgator account to their own individual Hostgator account was the easiest way, however the domain did not transfer over and was an extremely difficult task to have that done with customer support.

We thank your cooperation, and your constant presence to answer inquiries. Please reduce the annual subscription price, and we are proud to be one of your company's subscribers.

Good customer service, it works for the type of website I need

Just once i tried to find an answer to my question and could not

I have had a number of issues with email that was set up by hostgator, and have had very mixed results getting those issue resolved. It's been really frustrating - "We made a mistake... it will take a few days to fix. No you won't know what emails you missed and no compensation unless the system is down..." for example. I have a sense of uneasiness about whether things will work properly.

Wordpress would not work for a couple of weeks. There is always an advertisment trying to sell privacy to me every time I log in. I will probably change hosts when my hosting fee is due again because of it.

Hostgator, there seems to be an issue with your payment portal's payment button. When attempting to renew using a credit card, after clicking the submit button, it indicates that the payment hasn't been made, despite the amount being deducted from my credit card. This process is not ideal for accepting payments from customers. Your payment submit button should be responsive, indicating that the payment is proceeding or completed once the customer clicks to submit the payment. However, the submit button shows no response, despite the amount already being deducted from the customer's credit card.

You support service sucks they messed my renewals big time and are making me pay more that I should be. This is the last year I'll be with you. I will move out from this unprofessional and low quality service

I am using it well. I am using it for development research.
Please provide stable and fast hosting in the future.

We have migrated to our new Billing Interface, and unfortunately, the renewal action for my domain from Launchpad has encountered an issue. After more than a week they still cannot resolve it, I am move to a better hosting provider with better support, this is really effecting my business

HostGator is my first host website and i am doing good so far, i am on the way to complete my experience with same fetures as cover styling, column width and image arrangement etc.

The chat support team provides misleading information regularly, Have been a victim of applying for server migration, was provided with misleading information by both chat support and migration department, until the old server fell due for renewal, the quickly demanded that i needed to renew the old server in order to do the migration, yet it was all there fault. Its very frustrating and demeaning to a client. It sends a wrong confusing signal to any client.

The price has gone up dramatically over the past couple of years. I've paid the full amount every year, but this year it went up even more, and it's getting out of hand. New customers get 75-80% off, while long term customers get nothing.

I contact customer support and they offered me the "best deal" they could, which was insignificant, and still nowhere near what a new customer gets it for. I've been with Hostgator for over a decade, but plan on leaving as soon as possible.

I called this morning, my visitors can't visit my site, because it said, the web is unsecured; I got a very pleasant rep answer my call. She tried hard but can't resolve the problem, then she got more help from other department, worked on for hours, still can't resolve the problem. She said I will be notified of the out come. The day is almost over, I did not get any response nor notification. Now my site is totally down.

Just try to pay for a domain extension using Brave browser. I got an error message when submitting a payment that "Phone must be entered on request," But there was no field to enter a phone. You can't even accept your fvictims' money.

Very bad service; no response to open tickets unprofessional staff in chat section they are slow and not authorized to fix any issue
Still having problems with payment and not solving till now
Bad experience ever

Half the time when I log in I don't receive the code on my mobile. I'm going to go look at one of my domains now. I deleted thousands of files from it two weeks ago as I was running out of space. But no space ever frered up even tho the chat person told me it would in several days. In the meantime, there can be no editing on any of my domains as there is no space. Really?

I chose HostGator for its affordability and positive online reviews. The setup was straightforward, and the hosting has been stable and fast, which is essential for my website's performance. The user interface is intuitive, making account and service management easy.

excellent