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    HostGator

HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.7%
Positive
3,096
Neutral
677
Negative
1,988
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user pixelj
Slovenia
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

Prices are going up and choices are going down... I'm leaving in a month or two.

Date of experience: March 6, 2024

Thumbnail of user michaelf5145
Virginia
1 review
0 helpful votes
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March 20th, 2024
Verified purchase

Date of experience: March 10, 2024

Thumbnail of user quynhg
California
1 review
0 helpful votes
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March 20th, 2024
Verified purchase

I don't want to be compelled to give feedback...it's obnoxious...

Date of experience: March 10, 2024

Thumbnail of user jarretts47
Texas
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

Great and reliable hosting service with great support when needed

Date of experience: March 10, 2024

Thumbnail of user geana4
Oklahoma
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Date of experience: March 14, 2024

Thumbnail of user carltonj90
Barbados
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Their servers are carrying obsolete software and they lie about when it will be upgraded

Date of experience: March 14, 2024

Thumbnail of user massoudm4
California
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Date of experience: March 14, 2024

Thumbnail of user pamd646
South Carolina
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Too much back and forth to get a resolution that at this moment I still don't have

Date of experience: March 14, 2024

Thumbnail of user janec1451
Iowa
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

This site is horribly confusing. I dread signing on to Hostgator

Date of experience: March 14, 2024

Thumbnail of user warrenw289
GB
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

You ruined the portal. There was nothing wrong with it.

Date of experience: March 14, 2024

Thumbnail of user carloss865
Florida
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

I ll be leaving you guys. Two of my sites were design were destroyed

Date of experience: January 17, 2024

Thumbnail of user allenf234
GB
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

Stop trying to trick me into buying something I don't want every time I log into my account.

Date of experience: February 23, 2024

Thumbnail of user denises2065
Wisconsin
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

Moving one site to their own... trying to dissolve our mgmt company and its not easy

Date of experience: February 5, 2024

Thumbnail of user marilynnf30
Florida
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

I could host a lot of sites for cheap. But now it's not so cheap, so I took off a star!

Date of experience: March 8, 2024

Thumbnail of user manojg43
India
1 review
0 helpful votes
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March 15th, 2024
Verified purchase

The site previously was well managed and fast. The current theme is frustrating and messed up.

Date of experience: March 5, 2024

Thumbnail of user lizh375
New Jersey
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

Date of experience: March 6, 2024

Thumbnail of user craigh1063
Oklahoma
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

Date of experience: March 6, 2024

Thumbnail of user gailf375
Georgia
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

Referral. Other users love it. Chose it for the reseller hosting.

Date of experience: March 6, 2024

Thumbnail of user jamesj3771
Texas
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

The old plans were more affordable until the recent update

Date of experience: March 9, 2024

Thumbnail of user beauj29
Pennsylvania
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

It used to have great customer service. Now, it is terrible.

Date of experience: March 6, 2024

Thumbnail of user leonad49
Canada
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

It was a long time ago and it was recommended by a friend

Date of experience: March 12, 2024

Thumbnail of user arpits34
Australia
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

Date of experience: March 13, 2024

Thumbnail of user rondaldo
Georgia
1 review
0 helpful votes
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February 18th, 2024
Verified purchase

Did a great job with the site migration with minimal errors. Thank you.

Date of experience: February 18, 2024

Thumbnail of user kailashp4
Saudi Arabia
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

My mail server not working, my payment came back, with out explaining the issue

Date of experience: January 16, 2024

Thumbnail of user valerian26
Colorado
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

Over two months and my issues don't get resolved. I need help!

Date of experience: March 13, 2024

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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