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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Ease of operation and terrific people that are willing to help a novice like me
Date of experience: March 6, 2024
I think you sold my information...getting tons of bull$#*! emails
Date of experience: March 6, 2024
Date of experience: March 6, 2024
I love the idea of having one place to handle all my sites
Date of experience: March 6, 2024
Date of experience: March 6, 2024
Needed a service, but have been let down with hidden costs and lack of transparency.
Date of experience: March 6, 2024
Date of experience: March 6, 2024
Better and reliable hosting. The good reputation for stability and 24/7 tech support help.
Date of experience: August 24, 2021
Good support and we appreciate the incremental email improvements.
Date of experience: March 6, 2024
Too many issues, lack of support, nickel and dime billing, etc
Date of experience: March 6, 2024
Told it was simple and easy to use. Came up in many searches.
Date of experience: March 6, 2024
Poor interface, no payment extension.
It seems that you do not want people to interact.
Date of experience: March 6, 2024
Need to improve the customer service. Proper communication and friendly service is super important.
Poor service. Need to be improved.
Need to improve the customer service.
Need to improve the customer service.
Date of experience: May 8, 2022
Hey Russel,
Thank you for your feedback. We appreciate it.
DJ
Customer Advocate at HostGator
Saw a video on youtube with a discount and it looked simple to do.
Date of experience: November 14, 2021
Hi John,
Thank you for choosing HostGator!
Marissa
Customer Advocate at HostGator
Having a few issues with uploading my site, and that is a bit frustrating
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 27, 2021
Hey James,
That does sound frustrating. Let us help out! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I don't understand why I am getting this survey... did my hosting period end?
Date of experience: May 11, 2022
Hey Michele,
We are so happy to hear you are pleased. Thank you for your review!
DJ
Customer Advocate at HostGator
I think they are great, always quick with getting back with me for support
Date of experience: August 30, 2023
I would have liked to move back to Namecheap but it was not possible
Date of experience: May 31, 2023
I love Hostgator... Affordable and helpful when there are issues. Love the live chat!
Live Chat Rocks!!!
Past experience!
Date of experience: April 28, 2022
Hey Cheryl,
Thank you for your review!
DJ
Customer Advocate at HostGator
Perfect! Thank you for all the fast support you provide us in our plan!
Date of experience: April 14, 2022
Hi Aod,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
It is ok. Thank you for your cooperation for bring my website live again
thanks for them. they helped me.
Date of experience: April 29, 2022
Hey Mohamed,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 14, 2022
It was the best around at that time. It have been over a decade
Date of experience: April 16, 2022
Hi Odell,
Thank you for taking the time to leave us a great review!
Marissa
Customer Advocate at HostGator
I use HostGator for another organization and like the ease of building the website.
Date of experience: August 10, 2021
Hi Timothy,
We are very happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Took over 3 days to get my site and email back up and running
while there was someone there to pick up the phone, things needed to be escalated and it took 3 days for it to be solved
Date of experience: June 15, 2022
Hey Ian,
Sometimes our ticket queue gets backed up and it can take a little time for our agents to get to them but we want to thank you for our patience as we work your tickets.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi David,
Thanks so much for the kind review. We're so happy you're pleased with your service.
Erinn
Customer Advocate at HostGator