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    HostGator

HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.7%
Positive
3,103
Neutral
679
Negative
1,993
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user osamam32
Egypt
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Too many issues, many times the host stop working, too many times my websites become very slow

Date of experience: February 28, 2024

Thumbnail of user samuelh789
Connecticut
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

I trust you. And i get quick responses for my concerns

Date of experience: February 20, 2024

Thumbnail of user kenz107
Nevada
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

Accidently paid twice - Hostgator would not give refund, nor extend terms. Leaving

Date of experience: March 1, 2024

Thumbnail of user rickb1311
Georgia
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

Date of experience: March 1, 2024

Thumbnail of user yonathanm5
Nevada
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

For the overall good service, but price when renewing could be better.

Date of experience: March 1, 2024

Thumbnail of user somar8
Virginia
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

Having so much trouble with domain transfer codes.It is taking unusual amount of time

Date of experience: March 1, 2024

Thumbnail of user harryg454
Oregon
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

You renewed domains without me asking for it. And auto renewal was turned off.

Date of experience: March 1, 2024

Thumbnail of user jerryr235
California
2 reviews
0 helpful votes
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March 1st, 2024
Verified purchase

HostGator for me has always been easy to understand and use.~

Date of experience: March 1, 2024

Thumbnail of user montanam23
Croatia
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

I have been complaining about problems with emails for months.

Date of experience: March 1, 2024

Thumbnail of user burrc16
California
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

I deal with the other out there. Hostgator is the absolute best!^_^

Date of experience: February 12, 2024

Thumbnail of user timothyh1477
Georgia
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

New website sucks! Takes forever to get to emails. HATE IT!

Date of experience: February 19, 2024

Thumbnail of user barbarac3522
North Carolina
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

Date of experience: February 23, 2024

Thumbnail of user viatm
Rwanda
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

Quick support when you face challenges on platform or service.

Date of experience: February 29, 2024

Thumbnail of user princebhanwra
Belgium
1 review
2 helpful votes
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March 10th, 2024
Verified purchase

Customer support team is really poor. They are not knowledgeable and take things easily.

Date of experience: February 29, 2024

Thumbnail of user cherieb160
Ohio
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

Date of experience: February 29, 2024

Thumbnail of user gordonm447
GB
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

Having real issues with your billing process. Very unhappy.

Date of experience: February 29, 2024

Thumbnail of user eltembrom
Angola
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

Date of experience: February 29, 2024

Thumbnail of user alis547
South Africa
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

Date of experience: February 29, 2024

Thumbnail of user scotto816
Massachusetts
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

Great service and price back in 2009. Now your $#*!.

Date of experience: February 29, 2024

Thumbnail of user gabriellem242
Pennsylvania
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

Ugh cant find DNS. Hate your web portal. Bad experience. :(

Date of experience: February 29, 2024

Thumbnail of user stephenm3126
GB
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

Since your upgrade the number of error/incorrect email messages we get sent is rather unsettling

Date of experience: February 29, 2024

Thumbnail of user chesterm92
Mauritius
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

Date of experience: February 29, 2024

Thumbnail of user joannes1272
Oregon
1 review
0 helpful votes
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January 20th, 2024
Verified purchase

Great customer service, long history of quality, speed, and great prices for hosting.

Date of experience: January 20, 2024

Thumbnail of user rogervanr
Spain
1 review
0 helpful votes
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February 11th, 2024
Verified purchase

Its the better option if you are starting in the web construction

Date of experience: February 11, 2024

Thumbnail of user davidl6570
Texas
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

Heard about it a long time ago from a co- worker. Been loving it ever since.

Date of experience: February 17, 2024

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

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  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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