HostGator

I loose SSL every now and then, Currently website gives 403 error and I cant access the site. And your agent says it's because of ssl again. Why cant the site just be up consistently like other hosting platforms?

The penalty for not buying the overpriced protection of all the domains we own is having hundreds of off shore call centers calling you non top throughout the day. I have been a customer for over 10 years and I am looking to change only because of this issue.

You MUST update your website with clear guidance if live chat does not work, "try another browser in incognito mode!". I spend hours trying to figure out how to get help. Getting the ancient 'documents help'. Please. I'm sure other people have had this issue. I had to go to facebook to complain and got help from your Facebook team. I want Hostgator to do well. This is a communication issue that should not be there.

I've never had a worse experience with any hosting company. It won't let me upgrade the PHP without forking over more money. I'm forced to move the Wordpress site to another company and changing the nameservers is maddeningly difficult.

It is.
Great for conference calls and always works without fail.

Every thing is good, great ……………………………………………………………………..

Worst hosting service I've ever dealt with. Customer and tech support is HORRIBLE! They don't listen to what your actual issues are and they take off on their own tangents pretending to fix things that weren't broken to begin with. The server itself was AWFUL. There were so many broken and failing functions on our server that it nearly brought our business to it's knees. And your support team failed over and over to remedy these issues. If I could give you a negative rating, I would.

At the time of signing up, I wanted to support a local Texas company and the cost of web hosting provided was affordable for me. Through all these years, I've have always been happy with HostGator service.

I have been trying to update my website for the past month, I dont get any support or feedback when I log a ticket. I have logged a ticket 3 times already. I have been with hostgator from 2016 but the service is very bad in the last year.

Your ENTIRE organization is the worst I've ever seen and I have taken hundreds of my sites, agencies I personally know as an influencer and everyone in between away from your horrible company. I would like nothing more than to see everyone wake up to how much of a joke you are. The happiest day for me is tomorrow Feb 23,2024 when my last domain with you expires and I am free to never have to call your incompetent company ever again to put out a fire that you yourselves have sparked. Literally tell everyone to run away! I've taken so much business away from you it's not even funny and I'll continue to do this till you go out of business.

I`ve been with hostgator for over 10 years. I`ve tried other hosting companies but none give the level of support I have come to expect and recieve from Hostgator. The support teams are exceptional, courteous and polite and resolve problems quickly. If only other suppliers were as good.

If I'm being snarky, I'd say, "Good question!" lol. Seriously, shared hosting used to be unlimited. Now that Business Hosting is limited to only three add-on domains, we will be switching to a new provider. You guys changed the rules, not me.

You have recently charged my brother (Sergei Orgunov) for his business account for 3 years but the order is not on the order list. There is no way to retrieve his receipt for his tax purposes. I've been using Hostgator for about 20 years and never had any problems. Yet, since you changed your portal, I see glitches like missing header and it has become much harder to navigate to where I need to go. I am not sure I will want to continue using your service or refer anyone else to it (as I always did) after this major glitch in your system. He has been calling you but got nothing. Please fix it for him as soon as possible. He paid more than $700, he has the charge on his credit card and no money was returned. This is highly unprofessional.
Anatoliy Orgunov (Web master).

I was looking for an alternative to my other hosting because they were behind in their updates. HostGator would be more appealing if I wasn't constantly bombarded with sales pitches. It's really annoying.

Our professor thought we could have several subdomains under our one domain as we are learning how to use wordpress and so he asked us to use hostgator. However, with the new update, not everyone in our class is able to use several subdomains. Now we are all stuck with this host. While I can, my classmate next to me who bought the subscription a week later can't. Plus, we've run into some slowdowns because of host gator while trying to learn and my teacher hasn't been impressed with this service. You do seem have knowledgeable tech support, just wish I didn't need their help as often as I've had to lately.

I love that I can get customer service at any time, and it's quick, too. They're always helpful. I also closed my account and was able to reactivate it with no issue when I changed my mind. Such great service.

Both my websites are having security issues. I had to rebuild my entire website again once, and now my primary website is infected. Hostgator agent logged a ticket and said i will be reached out by the technical person, but no one is helping me.

I am dyslexic and hosting can be a nightmare if the service provider only has a few services in a user account, fortunately, everything I need is accessible from one account, easy to find, and easy to use, if my dyslexia is misguiding me and I cannot find something then I have found their chat/help to be very quick, no fuss and problems are solved quickly by a polite support team. They make my life so much easier that's for sure.

I think this newer system of Hostgator creating a temporary site for me - totally sucks! I have built 53 websites and this site has become a big pain in my neck. Sure would have been nice to sign up for hosting, download WordPress my site and then build it...by myself instead of all this temporary...and done for me garbage. I'll try one more time. If I can't get it going I'll move it to BlueHost.

HostGator is having trouble managing their platform. The new Credit card is not being updated it its system. Therefore, it would not charge for a domain name which I could have lost. Platform looks keeps changing making more confusing. I had to call in to renew because HostGators platform froze! And, representative didn't ask me if the address for the new credit card was the same - which is Not! Waiting My Time! Management is Not paying attention and not making the system easier for a nice customer experience.

You've deleted my site twice by accident from customer service, increased the prices without explanation, chosen to teach your customer service to only upsell instead of fix problems and have become a pretty poor company. I can't wait to move off of this platform

Terrible...the people I talked to were pleasant and patient...the following through for migration of site, terrible, had to call several times because it was partial done...don't trust hostgator

Terrible...the people I talked to were pleasant and patient...the following through for migration of site, terrible, had to call several times because it was partial done....don't trust hostgator.....wish I had chosen another hosting.

Bad customer support, and now high prices... I have now 2 months trying to figure it out an error on my wp site, theme developers says is the server and hosting customer support the theme issues... but the lock of knowledge from their team cannot even help me find out "the why"... I used to have another hosting provider for sure I won't be here soon...