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HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.8%
Positive
3,124
Neutral
682
Negative
2,002
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user yunqingy1
California
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

The propagation process took too long. Others are fine.

Date of experience: February 20, 2024

Thumbnail of user rondam167
Florida
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

My daughter did research and read great things about HostGator.

Date of experience: February 20, 2024

Thumbnail of user williamk2729
GB
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

No help unless I pay. Will be closing my account soon

Date of experience: February 20, 2024

Thumbnail of user sergioj52
Mexico
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

It brings me facilities, great hosting and with a good price

Date of experience: February 20, 2024

Thumbnail of user baon34
Viet Nam
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

Cannot contact support. No email response. Live chat does not work. Very bad experience.

Date of experience: February 20, 2024

Thumbnail of user garyz315
New York
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

Date of experience: February 20, 2024

Thumbnail of user wayneb1182
Florida
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

Ease of use and customer service... well, when I get someone that knows what they are doing.

Date of experience: February 20, 2024

Thumbnail of user jacobr646
Iowa
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

Never have had any issues with host gator ever in the past 7 years

Date of experience: February 20, 2024

Thumbnail of user peterw2022
Louisiana
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

Date of experience: February 20, 2024

Thumbnail of user laurens1384
North Carolina
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

Long time customer, great customer service and technical support

Date of experience: February 16, 2024

Thumbnail of user hamdis2
North Dakota
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Its amazing website all my friends and family are using hostgator.

Date of experience: February 19, 2024

Thumbnail of user ernestoz18
BO
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

I think we need more help about DMARC protocol installation and more information about Hostgator implementing this as a security email action.

Date of experience: January 11, 2024

Thumbnail of user johnl7080
Ireland
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Poorly, I got a reminder today even though I renewed my subscription yesterday, a disgrace.

Date of experience: February 8, 2024

Thumbnail of user gerardh154
New Jersey
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Internet established & known hosting name and over the years my personal experience.

Date of experience: February 19, 2024

Thumbnail of user ericw2174
Colorado
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

All our websites were hacked and he can't get support to help.

Date of experience: February 19, 2024

Thumbnail of user jasonx369
Virginia
2 reviews
0 helpful votes
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February 19th, 2024
Verified purchase

Date of experience: February 19, 2024

Thumbnail of user morganj175
California
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

24 hour (competent) Customer Support / Wordpress web plugin.

Date of experience: February 19, 2024

Thumbnail of user jonathanr1316
Illinois
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Date of experience: February 19, 2024

Thumbnail of user deepakc43
Nigeria
2 reviews
0 helpful votes
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February 26th, 2024
Verified purchase

Not user friendly! Email transfers often fail. Somewhat unreliable.

Date of experience: February 19, 2024

Thumbnail of user robertom408
Maryland
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Affordable and easy to use. Your tech support was helpful

Date of experience: February 19, 2024

Thumbnail of user atau5
Canada
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Great services easy to work on it amazing things to create your website

Service

Date of experience: October 11, 2023

Thumbnail of user myadahs
Jordan
1 review
0 helpful votes
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February 18th, 2024
Verified purchase

Thank you HostGator for all service your provide to us

Date of experience: February 18, 2024

Thumbnail of user carrollw50
Colorado
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

Have used HostGator off and on for many years. Have had great service.

Service

Date of experience: October 19, 2023

Thumbnail of user taunyat2
Washington
1 review
0 helpful votes
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February 18th, 2024
Verified purchase

Because they were owned by americans when I started many years ago

Date of experience: February 18, 2024

Thumbnail of user vickyi28
Florida
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

It was what the former webmaster chose. I am just fumbling through

Date of experience: February 18, 2024

Sitejabber for Business

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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