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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Date of experience: February 18, 2024
Excellent customer service mostly, there is always someone answering chat!
Date of experience: February 18, 2024
HostGator is the best hosting company, very good customer support
Date of experience: February 18, 2024
Slow server and poor customer service. I'm moving!
Date of experience: February 18, 2024
Greatest hosting and most suitable platform i have ever used
Date of experience: February 18, 2024
Low cost (at the time - now high, thanks to changed exchange rate) + powered by renewable energy
Date of experience: February 18, 2024
It seemed to be the best option for hosting, and it is great
Date of experience: February 19, 2022
HostGator has been consistently supportive offering the best value for the cheapest price.
Date of experience: August 11, 2021
Hey Adu,
That is how all hosting should be! Thank you for your review!
DJ
Customer Advocate at HostGator
Overall great, Of course depends on who you get on the other line.
Date of experience: April 28, 2022
Hey Gustavo,
Thank you for your review!
DJ
Customer Advocate at HostGator
Thanks a lot, nice job on this platform, we have all we need
Date of experience: August 10, 2021
Hey Igor,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
The customer service is cumbersome and always puts the problem back on me.
Date of experience: April 14, 2022
Hey Adam,
We would love to look into this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Good prices and service. Security and stability have been 100% since day one.
Date of experience: February 4, 2022
Hey Shon,
That is exactly how we do our hosting! Thank you for your review!
DJ
Customer Advocate at HostGator
Website and domain transfer have been completed successfully and in a short time.
Good support job
24/7 support
Date of experience: April 9, 2022
Hey Andrei,
That is how it should work! Thank you for your review!
DJ
Customer Advocate at HostGator
Very quick replies to emails, good service with live chat. Top service all-round.
Date of experience: April 18, 2022
Hey William,
That is so good to hear! Thank you for choosing HostGator
They have the best prices, quality servers, and all the features I need!
Date of experience: September 13, 2021
Hi William,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
I recommend this platform they can help you if you need it fast
Good
They provide support and quality
To grow up my website
Date of experience: May 5, 2022
Great product, Always working for me. Not many issues. Great customer service
Date of experience: January 18, 2024
Reviews found on the internet. Uptime coupled with ease of use with wordpress.
Date of experience: September 13, 2021
Hi Mary,
We are very happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I just followed a suggestion online. So far, I never regretted my choice.
Date of experience: April 20, 2022
Hey Luca,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
The host gator representative gave an easy solution to the problem. Thank you
Date of experience: April 5, 2023
Had issues called several times to resolve it but it was finally resolved
Cost and reputation in the industry
Date of experience: April 6, 2022
Hey Brenda,
We are glad we could get your issue resolved. Thank you for your review.
DJ
Customer Advocate at HostGator
I am getting numerous spam call and emails. How do I stop this?!?!?
Date of experience: March 2, 2022
Hey Jason,
We can fix that! We will be reaching out shortly to get this taken care of.
DJ
Customer Advocate at HostGator
All is bad. Experience, pages not loading, bad in general.
Date of experience: February 8, 2024
I like the website builder and also the webhosting fees.
Date of experience: February 8, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Oscar,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator