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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
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Date of experience: February 15, 2024
This new system is AWFUL! I can NEVER find my site. A.W.F.U.L!
Date of experience: January 13, 2024
Review our reports and see if you may have missed some to resolve it. Thanks
Date of experience: February 15, 2024
I do not know how to got invoice for company expence like before
Date of experience: February 15, 2024
Date of experience: February 15, 2024
It's changed a lot compared to previous years. It's not the same
Date of experience: January 11, 2024
Date of experience: February 14, 2024
All good, is easy to use and easy to explore, also I haven't had any problem with you.
Because of the promo and the reputation.
Date of experience: April 29, 2022
Yes site is east to use and if I have a question I can call or use chat.
Date of experience: April 14, 2022
Hi Paul,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
Stable and Fast Server. I had no problems to setups and running my website on the hostgator server
Date of experience: February 10, 2023
Renewal prices are too high last year i paid $359.40 and this year renewal fee is $ 419.40
Date of experience: November 22, 2021
Hi Muhammad,
Oh no! We definitely want to see if there is anything we can do to help you out with that. Our escalations team will be in touch soon to see how we can help. Thank you for the feedback!
Marissa
Customer Advocate at HostGator
Date of experience: January 9, 2024
Where is the access to C-Panel. The changes are awful
Date of experience: February 3, 2024
It appears to be simpler to use and if I get stuck I can actually speak with someone
Date of experience: March 1, 2022
Hey Trisha,
That is absolutely right! Thank you for your review!
DJ
Customer Advocate at HostGator
I am having trouble installing WordPress. I have my own domain name
Date of experience: January 8, 2024
Email not working for last 72 hours. Tech support is not giving any ETA. This is very bad
Date of experience: July 6, 2022
Hey Al,
The email issue should be resolved by now. If it is not reach out and we will see what is going on!
DJ
Customer Advocate at HostGator.com
Daily basis i am getting server error or server is too busy but no support team is listening
Date of experience: October 4, 2023
I don't uses this hosting before... I am a new user. But feel this is good to see.
Date of experience: September 25, 2021
Hey Md,
Welcome to HostGator. We are always happy to help so feel free to reach out any time!
DJ
Customer Advocate at HostGator
Good and fast resolve with my domains. I use it for manage all the domains of my clients
Date of experience: April 30, 2022
Hey Hugo,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
I seldom need tech support but when I do, the support staff is well trained, friendly and helpful.
Recommended by my webmaster.
Date of experience: April 29, 2022
Hey Katherine,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
The new Billing site has many issues, why do you launch something with so many issues?
/ Marc
Date of experience: January 7, 2024
The Portal changes suck. I need quick access to the file manager.
Date of experience: January 7, 2024
I was incorrectly billed a year ago, and now you billed me again for something I have cancelled.
Date of experience: January 18, 2022
Hey Kerry,
We apologize for the mishap but we have made sure you have been refunded and the account has been cancelled.
DJ
Customer Advocate at HostGator
Still waiting for my CSR. Nothing but issues since i signed up in September
Date of experience: February 13, 2024
I really loved the logo and the shape of the website, it was love at first sight
Date of experience: January 3, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Barbara,
Thank you for your review!
DJ
Customer Advocate at HostGator