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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
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My experience has been frustrating to say the least. Customer service is so poor.
Date of experience: January 16, 2024
Haven't done a-lot with the platform but when I've needed help they have always been there.
Date of experience: January 16, 2024
New portal doesn't have all the previous features like no invoice data available
Date of experience: January 16, 2024
Great pricing, live tech support, all the features I need.
Date of experience: January 16, 2024
Worst chat support and new software is missing my purchased accounts
Date of experience: January 16, 2024
Great service. Very professional. I've been using Hostgator for 8 years!
Date of experience: January 17, 2024
Very bad hosting.i buy cloud but they reverse and change my hosting
Date of experience: January 17, 2024
I don't remember. Have been with HostGator forever.
Date of experience: January 17, 2024
Date of experience: January 3, 2024
Thanksgiving for your best platform. I am enjoying with your services
Good
Date of experience: April 28, 2022
Everything is awesome! Thank you! The site is in working condition.
The one of the best hosting service!
Date of experience: April 8, 2022
Hey Olga,
You are most welcome. Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator originally was good, but now website update is too slow
Date of experience: January 15, 2024
Been with you guys for over a decade. However, i wished my sites will load faster at times.
Date of experience: January 15, 2024
Date of experience: September 8, 2021
Hey Craig,
We are pretty up there on the search results! Thank you for your kind review.
DJ
Customer Advocate at HostGator
Date of experience: April 21, 2022
Hey Ronald,
Thank you for choosing us!
DJ
Customer Advocate at HostGator
They have done with assisting me with my needs. Thank you.
Date of experience: August 17, 2023
Date of experience: September 12, 2021
Hi Harriet,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
It's working well. I feel secure and I think it worth.
By the prices.
Date of experience: April 19, 2022
Hi Cuauhtemoc,
We are glad you think so! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: August 21, 2021
Hey Jeffrey,
We sure do love those recommendations! Thank you for your review!
DJ
Customer Advocate at HostGator
New GUI makes it very time consuming to find and access Cpanel. It is awful.
Date of experience: January 11, 2024
Good overall, with very helpful support and a good hosting service
Good
Date of experience: April 25, 2022
Hey Tim,
Glad to hear our support is doing well! Thank you for your review!
DJ
Customer Advocate at HostGator
That's the question of the month... Why did I choose HostGator?
Date of experience: February 11, 2022
Hey Thomas,
We would love to know why we got rated so low. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Looked like a great web host company, and I've never been disappointed
Date of experience: January 13, 2024
Website is very heavy. Loads very slowly and tend to stuck
Date of experience: April 7, 2022
Hey Johnny,
We are more than happy to look into this for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I had a problem, and it was solved fast and efficiently
They were really helpful and understanding
Heard a lot of good things about it
Date of experience: April 7, 2022
Hey Darius,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Sehrish,
Thank you for your review!
DJ
Customer Advocate at HostGator