- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 23, 2021
Uptime always, very good experience and very well speed. Thank you.!
I was able to solve my problem. Thank you
Date of experience: May 11, 2022
Hey Pablo,
You are most welcome. Thank YOU for your kind review!
DJ
Customer Advocate at HostGator
Date of experience: January 14, 2024
Very annoying to access email with the recent changes to the site
Date of experience: January 4, 2024
Returning customer to purchase a new website and domain. Satisfied customer!
Date of experience: September 28, 2021
Hey Tracey,
That is so good to hear! We love satisfied customers!
DJ
Customer Advocate at HostGator
Date of experience: January 15, 2024
Cost of hosting plus features such as security of the application
Date of experience: March 29, 2022
Hi Althea,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
Most likely I'm changing hosting I'm constantly having trouble sending emails
Date of experience: April 14, 2022
Hey Edin,
We would love to take a look into this. We have asked for an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
So far, quick service, Quick responses, via Phone chat or email
Date of experience: April 14, 2022
Hey Alexander,
Thank you for your review!
DJ
Customer Advocate at HostGator
I would recommended Great…easy to use. User friendly. Novice friendly
Recommended to me
Date of experience: April 7, 2022
Hey Renee,
We appreciate that! Thank you for your review!
DJ
Customer Advocate at HostGator
Customer service is good when i run in trouble. The agents are very helpful
Date of experience: January 15, 2024
More affordable and better reviews than my previous account with GoDaddy
Date of experience: January 15, 2024
Its ok nothing spectacular, service is ok, easy to use tools
Date of experience: June 5, 2022
Hey Mike,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
The Technical Customer, Are No Very Help Full, Their are Not Been very Proactive When I Have Issues, I Have Been Thinking To Move To Other Provider
they don't have too much knowledge
I heard thru the social media
Date of experience: April 28, 2022
It took me a lot of time to activate my blog and even now logging in takes a lot of time! SOrry
Date of experience: September 14, 2021
Date of experience: January 15, 2024
Billing center all data gone each package are showing different
Date of experience: January 15, 2024
Customer support is generally good and easy to speak to someone.
live chat is good though could do with a noise when a message is received from assistant after a long period of inactivity due to them investigating just in case the message is missed
Recommended to me
Date of experience: April 29, 2022
Hey Paul,
Thank you for your review!
DJ
Customer Advocate at HostGator
Needed a new host platform for our new website through WordPress
Date of experience: April 29, 2022
Hey Marilyn,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 29, 2022
Hey Lene,
Wow so many good points. Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Great as usual! The service is great. Respectful and helpful techs.
I choose HostGator because of the amazing phone service. This separates you from the rest. Keep up the good work.
Date of experience: April 30, 2022
Hey Rosemarie,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
I've been with HostGator over 10 years. This new interface and pushy sales prompts suck guys.
Date of experience: January 15, 2024
Great hosting with a price very good. Great service and quality
We are the best
Date of experience: April 26, 2022
Hey Juan,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: January 15, 2024
I have been unable to get support to fix my website...
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 5, 2021
Hey Donald,
We will most definitely get you the help you need. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Angel,
That's no good. Let us fix this for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator