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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Excellent experience and quality of work and great customer service support
Good service and quick response from customer service
Good Service from well known company
Date of experience: August 7, 2023
I have another account and have been very happy with it.
Date of experience: February 1, 2022
Date of experience: September 3, 2021
Hey Ashish,
We are happy to hear you are satisfied! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: January 14, 2024
Not sure at this point, the support is terrible and we go around in circles.
Date of experience: January 14, 2024
I had very good experience about host gator. I love Hostgator
Date of experience: December 30, 2021
Hey Hassan,
We love you too! Thank you for your review!
DJ
Customer Advocate at HostGator
Because I love your products, your dedicated service to me. :)
Date of experience: April 18, 2022
Hey Nixon,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
You guys charged me fraudulent charges that put my whole business at risk
Date of experience: January 11, 2024
Date of experience: January 11, 2024
Date of experience: January 12, 2024
Poor support, takes forever. No auto backup or easy staging option for wordpress
Date of experience: January 11, 2024
Keep working on the new design. It leaves a lot to be desired.
Date of experience: January 11, 2024
Date of experience: January 5, 2024
First one, that popped up. And the pricing seems fair.
Date of experience: January 11, 2024
The new panel is so unclear and with a lot of bugs in billing.
Date of experience: January 11, 2024
Time waste. Costed me so badly due to poor service
Date of experience: January 11, 2024
You billed me two weeks before my billing date. Awful. Give me my money back.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2021
Hi Brady,
Oh no! We definitely want to take a look into this and help you out however we can. That being said our escalations team will be in touch with you soon to get this resolved. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
It was rated well but has not lived up to it's service or rating
Date of experience: January 8, 2024
Its ok, lacking a lot features other hosting companies offering
Date of experience: January 9, 2024
I dont know what changed but everything is terrible now
Date of experience: January 8, 2024
The old dashboard was better. It's now too complicated to finding things.
Date of experience: January 9, 2024
Date of experience: January 8, 2024
I kind of like the previous UX better, this is too sales oriented and it gets confusing
Date of experience: January 9, 2024
Cheap and easy to use. Now you've changed it. I will be looking elsewhere
Date of experience: January 9, 2024
Worst service in the world
Never ever going to buy anything
Date of experience: January 8, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Rosalinda,
We're happy that you're happy! Thank you for your review.
DJ
Customer Advocate at HostGator