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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Overcharged. Lack of communication on upcoming charges and inconsistent when so performed.
Date of experience: January 5, 2024
Because it is the first and only web hosting service I ever use.
Date of experience: January 7, 2024
Because it was recommended to me by someone who helps people build Wordpress websites
Date of experience: January 3, 2024
Its been a month and my support ticket is still not resolved.
Date of experience: January 4, 2024
Because it was efficient and easy to access...no longer the case :(
Date of experience: January 3, 2024
We've been using HG for 15+ years, and realistically have never had any complaints.
Date of experience: January 3, 2024
The previous panel was better, I can't operate this one from my mobile
Date of experience: January 3, 2024
Price/Performance and ease of use. The latter is in question after your recent upgrades
Date of experience: January 2, 2024
I still facing problem not resolved yet for more than month
Date of experience: January 4, 2024
I chose Hostgator 20+ years ago and it was great. Now the customer service has been dismal.
Date of experience: January 4, 2024
Its great and cost effective. Best service I have ever used!
Date of experience: January 4, 2024
Best choice available and best customer service in my eyes!
Date of experience: November 2, 2023
Date of experience: November 1, 2023
Date of experience: January 3, 2024
Date of experience: January 3, 2024
Nice experience :) Very nice customer support and is working nicely
Date of experience: October 17, 2023
Date of experience: January 2, 2024
It seemed to offer good value and have a long standing reputation
Date of experience: January 4, 2024
Date of experience: January 3, 2024
Date of experience: January 2, 2024
Great hosting rates, swift responses to online chat inquiries!
Date of experience: January 3, 2024
I'm looking to go elsewhere now after you have changed your user interface.
Date of experience: January 3, 2024
The availability of live personal telephone assistance. Always helpful and friendly!
Date of experience: January 3, 2024
A little wonky at first, but you r tech support is ok.
Date of experience: January 2, 2024
Overall satisfied with my 15 years of experience with hostgator
I received a fantastic customer service
Good support, reliable
Date of experience: April 27, 2022
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Narendran,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator