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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Simple and good, easy to handle and trustworthy. Like it
Date of experience: April 14, 2022
Date of experience: April 13, 2022
Hey Md,
We would love to get you the support you need. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
The customer attendant is so nice. Thank you so much
very helpful
Reliable according to reviews
Date of experience: April 7, 2022
Hey Ronilo,
That is how customer service should be. Thank you for your review.
DJ
Customer Advocate at HostGator
My plan was 11.99 usd but l was charged 15.99 usd with not explanation
A friend referred me
Date of experience: September 25, 2023
Switch from siteground and it's Better than siteground thus far!
Better uptime
Date of experience: April 28, 2022
Hey Chaquita,
That is so awesome! Thank you for your review!
DJ
Customer Advocate at HostGator
Awkward interface. Hard to get directly to the email account
Date of experience: June 7, 2022
Hey Linda,
Thank you for letting us know you are having issues. We will be reaching out shortly to fix this.
DJ
Customer Advocate at HostGator
Always good helpful support :) and my problems are Always resolved
Its the best
Date of experience: April 29, 2022
Hey Peter,
Thank you for your review.
DJ
Customer Advocate at HostGator
Very well done. No problems with your service. No downtime.
Date of experience: March 18, 2022
Hey Kenneth,
Thank you for your review!
DJ
Customer Advocate at HostGator
Greatest support I had. I like hostgator and I'll continue
Date of experience: April 30, 2022
Hey Mohammed,
That makes us happy to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
My next place to purchase everything related to online business.
Date of experience: November 20, 2021
Hey Sohail,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Is fast and the support is very good the tools are easy to use
Date of experience: April 16, 2022
Hi Edwin,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
The slow speeds at night for shared hosting is terrible here lately.
Date of experience: January 1, 2024
Date of experience: June 25, 2022
Hey Alexandre,
Thank you for your review!
DJ
Customer Advocate at HostGator
Good experience, will use in the future as well, hope we will long long
Good reputation among bloggers
Date of experience: April 29, 2022
Hey Jehan,
Thank you for your review!
DJ
Customer Advocate at HostGator
Options and price is excellent. Service is excellent. The entire experience has been positive.
Date of experience: March 22, 2022
Hey Harold,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 30, 2022
Hey Pramod,
That is true. Thank you for your review!
DJ
Customer Advocate at HostGator
I didn't. I cancelled and your customer service is horrible
Date of experience: December 30, 2021
Hey Kaneicia,
We are sorry to hear that you cancelled but we wish you luck with your future hosting endeavors.
DJ
Customer Advocate at HostGator
Great products and Service! And you cant beat the price for all the services that you get.
Date of experience: May 5, 2022
I used you in the past. I already had an account and I was in a rush.
Date of experience: April 17, 2022
Hey Eric,
Thank you for your review!
DJ
Customer Advocate at HostGator
Easy to work with! Very pleased with results. Looking forward to more months of posting with them.
Date of experience: May 17, 2022
Hey David,
That is so great to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
They are always there for you! There prices are low and you get great customer support.
they fixed the problem
Service is great
Date of experience: April 30, 2022
Hey Jackie,
We will always be here for you! Thank you for your review!
DJ
Customer Advocate at HostGator
I can not receive any e-mail from out side even can send e-mail from my account!
Date of experience: March 1, 2022
Hey Atsushi,
We would love to get this solved for you! We have asked for an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Very good, thank you for your help and support thank you for any further assistance please
Date of experience: January 22, 2023
I emailed for help, and someone always emailed me back within a day and even called for more help.
Very helpful
I heard of it on a YouTube video by someone explaining Wordpress.
Date of experience: December 27, 2022
Hi Robin,
Thank you for the great review!
Marissa
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Amlakcher,
Thank you for your kind review!
DJ
Customer Advocate at HostGator