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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I had a problem, and it was solved fast and efficiently
They were really helpful and understanding
Heard a lot of good things about it
Date of experience: April 7, 2022
I have been unable to get support to fix my website...
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 5, 2021
Hey Donald,
We will most definitely get you the help you need. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
It's working well. I feel secure and I think it worth.
By the prices.
Date of experience: April 19, 2022
Hi Cuauhtemoc,
We are glad you think so! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 21, 2022
Hey Ronald,
Thank you for choosing us!
DJ
Customer Advocate at HostGator
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 23, 2021
Hey Angel,
That's no good. Let us fix this for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Good overall, with very helpful support and a good hosting service
Good
Date of experience: April 25, 2022
Hey Tim,
Glad to hear our support is doing well! Thank you for your review!
DJ
Customer Advocate at HostGator
Great as usual! The service is great. Respectful and helpful techs.
I choose HostGator because of the amazing phone service. This separates you from the rest. Keep up the good work.
Date of experience: April 30, 2022
Hey Rosemarie,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Everything is awesome! Thank you! The site is in working condition.
The one of the best hosting service!
Date of experience: April 8, 2022
Hey Olga,
You are most welcome. Thank you for your review!
DJ
Customer Advocate at HostGator
I would recommended Great…easy to use. User friendly. Novice friendly
Recommended to me
Date of experience: April 7, 2022
Hey Renee,
We appreciate that! Thank you for your review!
DJ
Customer Advocate at HostGator
Customer support is generally good and easy to speak to someone.
live chat is good though could do with a noise when a message is received from assistant after a long period of inactivity due to them investigating just in case the message is missed
Recommended to me
Date of experience: April 29, 2022
Hey Paul,
Thank you for your review!
DJ
Customer Advocate at HostGator
Thanksgiving for your best platform. I am enjoying with your services
Good
Date of experience: April 28, 2022
Hey Sehrish,
Thank you for your review!
DJ
Customer Advocate at HostGator
The Technical Customer, Are No Very Help Full, Their are Not Been very Proactive When I Have Issues, I Have Been Thinking To Move To Other Provider
they don't have too much knowledge
I heard thru the social media
Date of experience: April 28, 2022
So far, quick service, Quick responses, via Phone chat or email
Date of experience: April 14, 2022
Hey Alexander,
Thank you for your review!
DJ
Customer Advocate at HostGator
Website is very heavy. Loads very slowly and tend to stuck
Date of experience: April 7, 2022
Hey Johnny,
We are more than happy to look into this for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I have another account and have been very happy with it.
Date of experience: February 1, 2022
Hey Rosalinda,
We're happy that you're happy! Thank you for your review.
DJ
Customer Advocate at HostGator
Because I love your products, your dedicated service to me. :)
Date of experience: April 18, 2022
Hey Nixon,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Cost of hosting plus features such as security of the application
Date of experience: March 29, 2022
Hi Althea,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
Its ok nothing spectacular, service is ok, easy to use tools
Date of experience: June 5, 2022
Hey Mike,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
That's the question of the month... Why did I choose HostGator?
Date of experience: February 11, 2022
Hey Thomas,
We would love to know why we got rated so low. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Date of experience: August 21, 2021
Hey Jeffrey,
We sure do love those recommendations! Thank you for your review!
DJ
Customer Advocate at HostGator
Most likely I'm changing hosting I'm constantly having trouble sending emails
Date of experience: April 14, 2022
Hey Edin,
We would love to take a look into this. We have asked for an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Date of experience: September 3, 2021
Hey Ashish,
We are happy to hear you are satisfied! Thank you for your review!
DJ
Customer Advocate at HostGator
Uptime always, very good experience and very well speed. Thank you.!
I was able to solve my problem. Thank you
Date of experience: May 11, 2022
Hey Pablo,
You are most welcome. Thank YOU for your kind review!
DJ
Customer Advocate at HostGator
Returning customer to purchase a new website and domain. Satisfied customer!
Date of experience: September 28, 2021
Hey Tracey,
That is so good to hear! We love satisfied customers!
DJ
Customer Advocate at HostGator
Date of experience: September 12, 2021
Hi Harriet,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Darius,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator