- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Date of experience: September 8, 2021
It took me a lot of time to activate my blog and even now logging in takes a lot of time! SOrry
Date of experience: September 14, 2021
You billed me two weeks before my billing date. Awful. Give me my money back.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2021
Hi Brady,
Oh no! We definitely want to take a look into this and help you out however we can. That being said our escalations team will be in touch with you soon to get this resolved. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
A youtube tutorial but i am having a lot of complications he is not having
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 7, 2021
Hey Megumi,
Have no fear, we are here. We have asked an Escalations Manager to reach out and assist in any way we possibly can.
DJ
Customer Advocate at HostGator
So far so good. My clients are able to see it so that's what matters
Some people told me different things and treated me unwell while others were helpful. It’s a mix
I liked the hatchling program especially for someone starting off the business with not a lot to spend yet on a website.
Date of experience: April 19, 2022
Hey Jean,
If you ever, which should not happen, have a bad experience with us please do not hesistate to reach out. We want to make sure you get the treatment you deserve.
DJ
Customer Advocate at HostGator
Great so far. I love my site, everyone that I showed my website likes it.
I heard a lot about it on YouTube but my brother recommended it to me
Date of experience: December 25, 2022
Hi Fortune,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
It was a good experience, it was easy to navigate and follow the steps need
Date of experience: June 7, 2022
Hey Jacob,
That is so good to hear! Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Low cost option for web hosting. Good value for what I'm paying for as well.
Date of experience: June 9, 2022
Hey Richard,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Been with them for decades, never had a problem with them in all that time.
Date of experience: April 13, 2022
Hey Wesley,
Awesome news! Thank you for your review!
DJ
Customer Advocate at HostGator
Overall fairly easy experience if your tech savvy. If not it's still not too bad.
My need was for a small business website.
Date of experience: May 12, 2022
Hey Josh,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Easy to use and I figured I have enough experience with WordPress to compare. It's just as easy.
Cheap and customizable
Date of experience: July 3, 2022
Hey Nathaniel,
That's what we want to hear. Thank you for your review!
DJ
Customer Advocate at HostGator.com
That, s great,, i am happy with them. I am hoping to add them on my next plan
It, s good i think
Date of experience: April 23, 2022
Hey Alauddin,
We’re happy that you’re happy. Thank you for your review!
DJ
Customer Advocate at HostGator
I was charged for a service I no longer use and was not refunded. I absolutely hate that.
Date of experience: December 10, 2021
Hey Mukhtar,
Thank you for bringing this to our attention. We can confirm you have not been charged at this time.
DJ
Customer Advocate at HostGator
A lot of youtubers including WebYoda and Tyler Moore told me it was great and so far it has been a pleasant experience
Date of experience: January 26, 2022
Hey Devon,
We just love hearing this! Thank you for your review!
DJ
Customer Advocate at HostGator
The hosting seems good so far and the support has been great! Very happy so far with hostgator.
Date of experience: September 10, 2021
Hey Kelly,
It only gets better with HostGator. Thank you for your review!
DJ
Customer Advocate at HostGator
Always good helpful support :) and my problems are Always resolved
Its the best
Date of experience: April 29, 2022
Hey Peter,
Thank you for your review.
DJ
Customer Advocate at HostGator
I didn't. I cancelled and your customer service is horrible
Date of experience: December 30, 2021
Hey Kaneicia,
We are sorry to hear that you cancelled but we wish you luck with your future hosting endeavors.
DJ
Customer Advocate at HostGator
Switch from siteground and it's Better than siteground thus far!
Better uptime
Date of experience: April 28, 2022
Hey Chaquita,
That is so awesome! Thank you for your review!
DJ
Customer Advocate at HostGator
Overall satisfied with my 15 years of experience with hostgator
I received a fantastic customer service
Good support, reliable
Date of experience: April 27, 2022
Hey Narendran,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Is fast and the support is very good the tools are easy to use
Date of experience: April 16, 2022
Hi Edwin,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Easy Interface and Maintaining the websites are more than easy
Date of experience: April 19, 2022
Hey Mazhar,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: June 25, 2022
Hey Alexandre,
Thank you for your review!
DJ
Customer Advocate at HostGator
Options and price is excellent. Service is excellent. The entire experience has been positive.
Date of experience: March 22, 2022
Hey Harold,
Thank you for your review!
DJ
Customer Advocate at HostGator
Very well done. No problems with your service. No downtime.
Date of experience: March 18, 2022
Hey Kenneth,
Thank you for your review!
DJ
Customer Advocate at HostGator
Affordable, They say 99.99 percent uptime actually its 100% uptime
Date of experience: April 19, 2022
Hey Timoh,
Great reasons to choose a host! Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Craig,
We are pretty up there on the search results! Thank you for your kind review.
DJ
Customer Advocate at HostGator