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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Need to update website and can not find any real help or information
Date of experience: December 28, 2021
All good, sites are live. No issues that I've experienced.
Date of experience: June 20, 2022
Hey Renata,
Thank you for your lovely reiew!
DJ
Customer Advocate at HostGator
1000% GREAT! :). No problems with adding my new site.
Cost and the ability to pay month to month
Date of experience: June 21, 2022
Hey Myles,
This is so awesome to hear! Thank you for your lovely review!
DJ
Customer Advocate at HostGator
I have delays in incoming emails which sometimes it is causing miss communication with customers
Ratings and reviews from customers, value for money
Date of experience: November 9, 2022
Hey Pedro,
Give our frontline support a shout so we can look into this for you.
DJ
Customer Advocate at HostGator
Better tech support. And up time is more reliable.
Date of experience: April 19, 2022
Hey Katryce,
We do have pretty awesome tech support. Thank you for your review!
DJ
Customer Advocate at HostGator
Customer service was able to solve my problem very quickly and explained what had happened.
Date of experience: April 19, 2022
Hi Annette,
Thank you for your review!
DJ
Customer Advocate at HostGator
Dealing with your company 14 years ago, few problems, and excellent technical support for you
Date of experience: April 17, 2022
Hey Ayed,
That is so good to hear! Thank you for being a part of the HostGator Community!
DJ
Customer Advocate at HostGator
Clear fee structure, often allows deals - great service.
Date of experience: April 19, 2022
Hey Dietrich,
Thank you for your review!
DJ
Customer Advocate at HostGator
Customer service is a big help when what worked before doesn't work now. Thanks for keeping up.
Date of experience: April 17, 2022
Sometimes websites too slow, right now very low, can't even open
Date of experience: April 17, 2022
Simple and effective hosting service which offers a lot of options for your website.
Date of experience: April 17, 2022
So far, our shared baby package is not reliable specially in Emails.
Date of experience: April 18, 2022
Date of experience: March 7, 2022
Hey Jamie,
You really hit the trifecta there! Thank you for your review!
DJ
Customer Advocate at HostGator
Excellent sales staff... so helpful! Thank you, Greg!
Date of experience: December 29, 2021
Hey Mary,
We are so glad to hear Greg was able to help you! Thank you for your review!
DJ
Customer Advocate at HostGator
My experience was quite all right till now. Let's hope everything will be fine.
Date of experience: November 26, 2021
Hey Ioana,
We are certain everything will turn out fine, and if not, reach out and give us a call or chat!
DJ
Customer Advocate at HostGator
So far experience has been great. Hoping to get some activity.
Video on setting up a website.
Date of experience: April 4, 2022
Hi Robert,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
I've used them before and their customer service is simply the best.
Date of experience: April 6, 2022
Hey Thomas,
Thank you for your review!
DJ
Customer Advocate at HostGator
Cost and recommendations during research regarding website development.
Date of experience: April 6, 2022
Hey George,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Date of experience: November 5, 2021
Hey Dustin,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Amazing hosting service provider especially customer support.
Date of experience: March 26, 2022
Hey Rheq,
Thank you for your review! We appreciate you.
DJ
Customer Advocate at HostGator
Everything has gone smoothly from start to finish, very user friendly
Date of experience: March 28, 2022
Hi Gary,
We are always happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Rich,
Let us help you out there! We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator