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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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To host my website and get the free email accounts they offer is the main reason I chose HostGator for my webhosting. It is very disappointing that they discontinued Gator.com and we are forced to either purchase a third party or use WordPress which is the most unfriendly application I have used in my 40 year experience
I have contacted HostGator support several and find that the agents are very impatient and give up without resolving the problem. I have to contact support several times for the same issue in order to piece together my own resolution
Date of experience: September 7, 2023
To host my website and get the free email accounts they offer
Date of experience: July 2, 2023
It was recommended to me. However the prices have increased massively in the last 12 months but the service has not. The price increase is beyond the level of inflation and I am now shooping for a new host.
Date of experience: February 22, 2024
Problems occurred through no fault of my own. Instead of fixing them, I'm told I need to go in and fix it myself. REALLY? What the hell am I paying you for if I need to fix issues you created myself? Actively looking for a new provider now...
Date of experience: March 6, 2024
I chose hostgator and have been working with them for a long time. Changes are being made onto the platform subsequently. Changes are affecting email accounts and so on. Right now 5 of my email accounts are requesting for password. Why is this so? Never encountered such issues before.
Date of experience: January 18, 2024
The absolute worse service I have ever received. My incoming and outgoing emails were down for an entire week. I called into the customer service on so many occasions and each time I was given a different excuse as to why my emails were not working. The customer service is horrendous. You don't get any real help. They hang up on you and never solve your problem.
Tip for consumers:
My biggest tip would be do not use this site ever. Save yourself the headache
Date of experience: March 10, 2023
I was expecting email saying they fixed it. My site has been having 'virus' issues for some time now & I spoke with someone who said they were escalating the issue. I have yet to hear of a resolution. If you can have someone email me ASAP and leave a number for me to call I would like that.
See above. NOT RESOLVED!!!!
Referred by someone and I'm sad that I chose you. If you don't resolve this I'm leaving you.
Date of experience: November 6, 2023
You say one thing and do something else. You do not follow through with your promises. I used to love you guys. Now I am getting really tired of your false promises and you going into my account without authorization.
Date of experience: March 30, 2024
I have 2 websites but was informed I could only use "sitebuilder" for one of them. I have accepted the explanation but not very pleased. The support person was helpful and friendly.
I have 2 websites but was informed I could only use "sitebuilder" for one of them. I have accepted the explanation but not very pleased. The support person was helpful and friendly.
Initially cost. Over time, the reliability and customer service have been great.
I only have hobby domains and sites.
But I have stayed with hostgator for 10 years now, and recommended you to many people.
Date of experience: June 3, 2024
I paid the due amount on this account and within time too. You raised a ticket and asked me to send a screenshot confirming the payment from my banking app. I have done so and since then I have had no response to my several messages and to a new updated ticket response sent to accounting by your online chat staff member Lyon. I am referring this now, to my solicitor.
Date of experience: February 26, 2024
I saw online advertising and thought it looked pretty easy to use. It has been so far. I use the website builder which is my downfall cause I'm not good with WordPress. So, I'm suffering between HostGator and Gator.
Date of experience: March 6, 2024
It is easy to edit, and update. And there are not spam and junk to effect our homepage, I believe the security is good as well.
Reasonable Price
Date of experience: August 16, 2024
I can't remember at this point. Areadispatch.com going down has been the second website to go down without any interaction from me. That means someone else did it. Freedomperception.com had its database corrupted without me doing anything. I am optimistic with this latest incident and recoverability of the site from what's going on with it now, but freedomperception.com has not been recoverable. If you know of a way that I could do it with the backups, I would definitely appreciate you helping to recover the product of my hard work. I'd also like to get Area dispatch.com back online. Thanks.
Date of experience: March 25, 2024
Support has been excellent. I had an issue with a plugin that caused things to display incorrectly. They fixed that for me and helped me identify which plugin was causing the problem.
Had issues with a plugin they helped me resolve. Technical help was excellent.
Good reputation, pricing was good, and fast websites.
Date of experience: May 15, 2024
For weeks I'm waiting on the issue to be resolve. I'm receiving and email from time to time with "thank you for your patience" message, but the problem is still there. I can't publish my website, A huge problem.
Date of experience: March 4, 2024
Bait and switch. Dishonest and will trick you into a plan and then start hitting you up for charges. Even provided them with screen shots of their website showing what services were in my plan at the time of purchase and they still demanded addl fees for everything.
I don't understand it, Bluehost and Hostgator are owned by the same company, but one has been top notch, honest and helpful. And the other dishonest, misleading, and unhelpful.
rigid and unhelpful. provided screenshots of their own website and they still refused to honor what was advertised on their website. Took my money back and gave it to Bluehost.
I tried hostgator because it was the same owner as Bluehost and Bluehost seemed to be getting too expensive. Now I know why. I don't understand it, Bluehost and Hostgator are owned by the same company, but one has been top notch, honest and helpful. And the other dishonest, misleading, and unhelpful. Went back to Bluehost.
Tip for consumers:
Stay clear of Hostgator like the plague
Products used:
Bluehost Hosting. Rock solid and dependable. Great customer service. Had been with them 20 years before trying Hostgator. Went right back to Bluehost. A little more expensive but well worth it.
Date of experience: March 23, 2024
I signed up for unlimited websites business plan a year ago and paid 3 years in advanced for that. Now you say I only get 3 websites when I signed up and paid in advance for unlimited websites. What business can get away with cheating and stealing from a customer and not even care. You are a totally unethical company whose words means nothing. I will not recommend you to anyone by the way you cheated me and did not even care about it.
Date of experience: March 12, 2024
The billing thing really hurts my head and i have a lot of anxiety because im poor and irresponsibly stretch my dollars and there's all these dropdown boxes and i really wish it was more streamlined because im having to click down all these accounts to figure out which one will pay the name that's due and if i am missing something i apologize but i am struggling. Cheers.
Date of experience: March 22, 2024
I had hostgator for a few years, but just recently the support has been not good. I believe since you guys offer new services developing websites you do not provide support for self host clients like myself. One of the reason why I had you as hosting company was for the great customer service and support with issues on the actual website contents. Now I need to pay extra for web developing and hosting services without support, which in essence there are faster hosting companies who offer better deals with the limited support you guys offer now. It is a big disappointment, I know you guys have to make money but for people like me who was using your service for self develop websites now i have to look for other options.
Date of experience: January 22, 2024
Even though I log in when I order new domains it has put them each under different account names. Ugg! Why why why don't you consolidate them under one? I have so many I can't keep track of each different payment method, and billing address. I've been trying to get rid of incorrect billing addresses for 5 years. Ugg
Date of experience: January 22, 2024
Customer support is what sets HostGator apart. You can compare prices and technical specifications and find a great many web hosting companies that would appear to offer very similar services. I have never found a hosting company that offers 24/7 customer support with the level of expertise and dedication provided by the folks at HostGator. I can trust that if there is any problem with the websites I host for clients that I will be able to get it solved quickly with the help of HostGator technical support.
Date of experience: February 1, 2023
My sites were suspended for a few days because of delayed payment. Now my sites won't load (or take forever to load) and all of my WordPress sites were wiped out (due to a faulty plugin?). Your offered WordPress recovery tools are useless. My WP sites were killed for "electioon year" security reasons? Prove otherwise... We read the news concerning censorship and it is very disturbing to know that...
Date of experience: March 26, 2024
Host Gator is failing to resolve our issue. We have contacted them three times now and they are not following up and don't seem to really be able to fix the problem. The problem is that we are unable to access our website and email from our place of business (IP address). This is unacceptable. We are considering transferring to Go Daddy or someone else because we are just unable to do anything with the services and no body is fixing it.
Date of experience: January 13, 2024
Host gator is always helpful when I have questions or problems.
Date of experience: September 2, 2024
Customer service reads answers off a checklist and ignores what you are saying.
They read off a list and don't listen to what you are telling them.
Price, ease of setup
Date of experience: September 2, 2024
After a mistake in transferring my account from baby server to pro server, it has taken me several phone call and plenty of frustration to get no where. I purchased two baby servers to accommodate the domains I wish to keep and I still can't get them moved. All the good reviews I gave for phone support ultimately were wrong. Nothing came of the calls. I'm still in limbo.
Date of experience: January 2, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
