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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Lots of viruses attacked my site I will not renew hosting with hostgator
Date of experience: April 30, 2022
Ease of use
Date of experience: April 27, 2022
Hey Cassandra,
You are most welcome. Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Been using Hostgator for years, never any problems. Keep up the great work!
Date of experience: July 21, 2021
Hey Doug,
Thank you for being a long time customer and thank you for your review.
DJ
Customer Advocate at HostGator
Knowledgeable stuff, 100% up-time, no issues at all.
knowledgeable stuff.
Date of experience: May 1, 2022
Hey Anatol,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Great online support team whenever i need help or questions
Friendly and patience
Compare to other hosting companies price and service is great!
Date of experience: April 27, 2022
Hey Alan,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
My website got transferred to hostgator within 24 hours and it's live so quickly.
Date of experience: November 13, 2021
Hey City,
We are so glad we could get your site up and running so quickly. Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator has been my domain home for several years. Always helpful, never had a down time.
Date of experience: April 29, 2022
Hey Bob,
We are so happy to hear this. Thank you for your review!
DJ
Customer Advocate at HostGator
Always easy and good with friendly customer service reps.
Friends use it
Date of experience: April 29, 2022
Hey Johnny,
That's how customer service should be. Thank you for your review!
DJ
Customer Advocate at HostGator
For the price point. And I can now see that was a mistake. Thanks
Date of experience: November 15, 2022
Hey Magdy,
We would love to know how we can make things right. Give our support a call.
DJ
Customer Advocate at HostGator
Great experience, thank you for all your help and service.
Not sure, but I liken it
Date of experience: April 5, 2022
Hey Robin,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
At the time I started, it seemed to be best value for money.
Date of experience: April 7, 2022
Hey Leslie,
It is a good price. Thank you for your review!
DJ
Customer Advocate at HostGator
Site went down but was quickly restored by support. Very good experience with tech.
Tech very knowledgeable and friendly in getting site back up quickly.
Followed suggestions from others.
Date of experience: April 5, 2022
Hi Rod,
We are always happy to hear this. Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
For the great services provided, many features included and stability.
Date of experience: October 11, 2021
Hi Fiberway,
We are very happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I love HostGator. Your customer service is awesome!
Date of experience: March 10, 2022
Hey Trische,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Great customer service via phone. Chat isn't the best.
Date of experience: July 15, 2022
Hey Jason,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
Excellent customer service. All information given was crisp and clear.
Date of experience: November 17, 2022
Hi Binil,
Thank you for your review!
DJ
Customer Advocate at HostGator
Hi everyone! I build websites to blog when inspired! Thanks Host Gator!
Date of experience: January 23, 2022
Hey Gretchen,
You are most welcome! Thank YOU for choosing HostGator!
DJ
Customer Advocate at HostGator
Price and lots of positive feedback from your existing customers
Date of experience: January 23, 2022
Hey Colin,
That is a good thing to base your reviews off of! Thank you for your review!
DJ
Customer Advocate at HostGator
Super happy with the experience so far, it's been easy to use.
I saw one of your affiliates on YouTube- How to make a Pro Website. Made how to create a website easy to do.
Date of experience: July 23, 2021
Hey Chris,
We're happy that your happy! Thank you for you review!
DJ
Customer Advocate at HostGator
Date of experience: January 22, 2022
Hey Janel,
We would love to know why we got rated so low. We have asked an Escalations Manager to reach out and make sure everything is okay.
DJ
Customer Advocate at HostGator
Organized revamped up to date affordable reliable love it
Date of experience: December 10, 2021
Hey Christie,
That is so great to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Very good experience for now... I'm still learning
Date of experience: July 27, 2021
Hey Jaiver,
We are happy to hear you are having a good experience. Thank you for your review.
DJ
Customer Advocate at HostGator
The support representatives were all knowledgeable and quick to solve my problems. Thanks!
Date of experience: December 10, 2021
Hey Yuko,
We are so happy we had the opportunity to work with you and solve your issue! Thank you for your review!
DJ
Customer Advocate at HostGator
Because i trust
Date of experience: May 28, 2022
Hey Syed,
That is so good to hear! Thank you for your kind review!
DJ
Customer Advocate at HostGator
Seamless = sorry, do not have time to complete this survey. Happy with service.
Recommended
Date of experience: May 3, 2022
Hey Susan,
Thank you for letting us know!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Abdullah,
We are sorry to hear you feel that way. We want to wish you luck on your future hosting endeavor.
DJ
Customer Advocate at HostGator