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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I found it a bit difficult to communicate directly with overseas company
It was chosen for me by another party
Date of experience: May 2, 2022
Date of experience: May 2, 2022
Hey Mark,
Thank you for your review!
DJ
Customer Advocate at HostGator
Always good. Helpful if had any issues within anything.
Always good. Helpful if had any issues within anything.
Always good. Helpful if had any issues within anything.
Date of experience: May 2, 2022
Hey Lauren,
Thank you for your review!
DJ
Customer Advocate at HostGator
A smooth process to update the system for our website. Every step is user friendly.
Bundled with Wordpress
Date of experience: April 28, 2022
Hey Roland,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
I would really recommend the service. Great customer support!
Date of experience: December 7, 2022
Hey Andraz,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Works fine. Good Experience. Will continue to expand the site.
Addressed and fixed my problems quickly and courteously.
Price and Support for new users.
Date of experience: May 1, 2022
Hey Bruce,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Service and assistance Excellent no more to say really
Always excellent
Recommended by a friend
Date of experience: May 1, 2022
Hey Maxine,
Thank you for your review!
DJ
Customer Advocate at HostGator
Customer service rep was very helpful and corrected our issue in one phone call.
The customer service rep was very helpful and knowledgeable. He was able to help us correct our questions and issues in a few minutes.
We have been account holders for years. I do not know why your company was originally chosen.
Date of experience: May 2, 2022
Hey April,
We are so happy to hear that. Thank you for your review!
DJ
Customer Advocate at HostGator
Recommendation
Date of experience: April 27, 2022
Hey Carolina,
We love helping. Thank you for your review!
DJ
Customer Advocate at HostGator
Great advice and quick service. Everything went as explained.
I already am doing business with HostGator for other web hosting.
Date of experience: April 30, 2022
Good experience, informing me about the issue. To be solved
good and well know about the issue, in this case a problem with an upgrade
Cheap hosting and work well if you have not a issue
Date of experience: May 2, 2022
Hey Antonio,
Thank you for your review!
DJ
Customer Advocate at HostGator
I don't do a lot with my website, just trying to earn extra money as an affiliate marketer.
It was recommended by the company I work with. I find it easy enough to use and I am trying to work on my skills.
Date of experience: April 27, 2022
Hey Beverly,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Every time I have an issue the customer service team has been very responsive and helpful.
Date of experience: May 2, 2022
Hey Sarah,
Thank you for trusting us with your site!
DJ
Customer Advocate at HostGator
Great customer on-line support. Quick response to problems.
Quick response to my issues.
Great service.
Date of experience: May 2, 2022
Hey Dung,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Good prompt service, addressed my needs and restored the site that was down promptly.
Reliability. Pricing.
Date of experience: April 30, 2022
Hey Arkady,
We are happy to help. Thank you for your review!
DJ
Customer Advocate at HostGator
Mostly all is o. K. But two times my site was down and I had to contact the support.
Date of experience: April 30, 2022
Hey Karsten,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
Date of experience: October 26, 2021
Hey Tydence,
We are so glad we were able to help with your billing inquiry! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 14, 2022
Hey Daniel,
Thank you for your review!
DJ
Customer Advocate at HostGator
Site is still not live. Contacted support, but taking quite a long time.
Service rep was hard to understand. Lite was up but now is having issues and not up again.
Date of experience: April 7, 2022
Hey Nathan,
We would love to see how we can help get your site up. We have asked for an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Date of experience: April 14, 2022
Hi Carmelo,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Date of experience: September 23, 2021
Hey Derby,
We would love to change that. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Availability quality price service reputable support #1
Date of experience: March 12, 2022
Hi William,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Magazine rating, price, promise to migrate my old WordPress site.
Date of experience: March 7, 2022
Hey Walter,
Thank you for your review!
DJ
Customer Advocate at HostGator
Professional support, fast action, and easily communication.
Date of experience: November 23, 2022
HI Mohammed,
You hit the trifecta there! Thank you for your review!
DJ
Customer Advocate at HostGator
Host Gator is great. Thank you for helping me dump GoDaddy.
Date of experience: November 21, 2022
Hi Brian,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Helen,
Thank you for your feedback.
DJ
Customer Advocate at HostGator