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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
The worst customer service and company I have ever used
Date of experience: January 31, 2022
Because a professional website designer recommended you, along with PC magazine.
Date of experience: January 31, 2022
Hey Derek,
We would love to know why we got a low rating. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 2, 2021
Hi Arslan,
It's unfortunate to hear this has been your experience with out chat support. Rest assured knowing I have brought your concerns up to our escalations team. They should be in touch soon to help you out with any problems you are running into. Thank you for bringing this to our attention!
Marissa
Reputation Specialist at HostGator
Fast reply, great service thanks to Divine Rochelle.
Date of experience: November 19, 2022
Hi Sabine,
Thank you for your review!
DJ
Customer Advocate at HostGator
I've been using Hostgator for many years have never had any issues.
Date of experience: January 31, 2022
Hey Rick,
We just love hearing that! Thank you for your kind review!
DJ
Customer Advocate at HostGator
Slow from payment to web editing. I tried chat and no one responded.
Date of experience: January 29, 2022
Hey Robert,
We would be more than happy to get you someone! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
It's been great so far. Will see after I migrate sites to hostgator
Date of experience: January 29, 2022
Hey Armando,
Don't worry. The greatness will continue! Thank you for your review!
DJ
Customer Advocate at HostGator
It was great, and satisfactory. Your agents are professional in handling customer related issues.
It was really great and productive
Host gator is the best hosting company in the world as far as am concerned. Their services is the best and I will always choose hostgator
Date of experience: June 2, 2022
Hey Azman,
This is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Go daddy is freaking unusable sometimes. I had this thing up and running in like 30 minutes
Date of experience: December 14, 2021
Hey Paul,
Thank you for choosing HostGator! We are happy to have you here.
DJ
Customer Advocate at HostGator
Date of experience: May 31, 2022
Hey Borgny,
That is great to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
So far, no major issue. I'm still building my website and hope to increase its visibility.
I felt like it was the simplest to understand.
Date of experience: September 21, 2022
Hey Patrick,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
It feels like simple steps are glossed over and they end up being important
Date of experience: December 13, 2021
Hi Kenneth,
It's unfortunate to hear you have been running into this problem while using HostGator. We would be more than happy to reach out and see what we can do to help. Our escalations team will be in touch to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Not sure. Its been a long time since I made that decision.
Date of experience: December 13, 2021
Hi Jan,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Fits our needs and does what we need. Mostly used for email services.
We haven't contacted them recently, but did when we first got the service and they were very helpful.
Co-worker recommendation
Date of experience: May 2, 2022
Hi there,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
I have not had any problems in 10 years of being with HostGator
I knew it was a good hosting
Recommendation
Date of experience: May 3, 2022
Hey Jose,
Thank you for being with us for so long.
DJ
Customer Advocate at HostGator
Customer service has been always able to take care of my problems
Hosting issues
Customer service always responsive courtesy and professional
Date of experience: May 2, 2022
Hey Shawn,
We will always be here to help. Thank you for your review!
DJ
Customer Advocate at HostGator
Thank so much guys, my page is functioning very good
I'm happy by i have the n
Best hosting
Because it is the best hosting in the world, thanks guys I'm very funny really
Date of experience: May 2, 2022
Hey Khristopher,
We are so happy to help! Thank you for your review!
DJ
Customer Advocate at HostGator
Is complicate, but resolved! Please don't make it more difficult than what can be!
Date of experience: May 3, 2022
Hey Zohreh,
We definitely won't! Thank you for your review!
DJ
Customer Advocate at HostGator
So far customer service has been very responsive and helpful.
Unhappy with my previous host and the reviews for HostGator were the highest out there.
Date of experience: August 2, 2021
Hi Grant,
We are always happy to hear this. Thank you for the kind feedback!
Marissa
Reputation Specialist at HostGator
Good service and uptime. Never had any problems. Would recommend to others too
Date of experience: April 29, 2022
Hey Rajesh,
Thank you for your review!
DJ
Customer Advocate at HostGator
Very stable platform.
Smooth in all aspects, from services to reply queries.
In time response
By friends recommendation
Date of experience: May 2, 2022
Hi Mohammad,
That’s great! Thank you for your review!
DJ
Customer Advocate at HostGator
No problems at all. Everything in the server is working fine.
Date of experience: May 2, 2022
Hey Rolando,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Support agent was helpful, courteous and knowledgeable. Thank you.
Date of experience: May 2, 2022
Hey Frank,
That is awesome! Thank you for your review!
DJ
Customer Advocate at HostGator
Our representative is very helpful in her monthly update calls.
Availability
Date of experience: May 3, 2022
Hey Ritchie,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Good Customer Service-easily able to speak on chat feature
Date of experience: May 2, 2022
Hey Joanne,
Good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Kim,
I am sorry to hear this has been your experience while using HostGator. We would love to look into this and see what we can do to make it right. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention.
Marissa
Customer Advocate at HostGator