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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
My website was not working and I got quick support.
Really impressive.
Date of experience: October 6, 2022
I have been here for a long time, and the service is good
Date of experience: December 16, 2021
Hey Adiel,
We are curious as to why the low rating if you are happy with our services. Did something happen? We are here to find out. We have asked an Escalations Manager to reach out and make sure everything is okay!
DJ
Customer Advocate at HostGator
Reliable, and safe. HostGator has an excellent reputation!
Date of experience: December 14, 2021
Hey ET,
You have no idea how happy we are to hear this! Thank you for your review!
DJ
Customer Advocate at HostGator
Good customer service, fast response, and the best troubleshooting.
Date of experience: August 7, 2021
Hey Conrad,
Thanks for your awesome review!
DJ
Customer Advocate at HostGator
Because of online recommendations especially the YouTube steps to create a website.
Date of experience: November 19, 2021
Hey Nsisong,
Thank you for your review!
DJ
Customer Advocate at HostGator
Always on point and there when I need help. Thank you so much
Answered question and help fix
Price and ease of use!
Date of experience: May 3, 2022
Hey Larry,
It's our job. Thank you for your review!
DJ
Customer Advocate at HostGator
The customer service experience is gradually improving
Too long can not remember
Date of experience: May 3, 2022
Hey Stephen,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Easy to build a website or sites with Hostgator products.
The agents are very helpful in solving the problem.
Great customer / technical service.
Reliable online status
Date of experience: May 3, 2022
Hey Inge,
Thank you for your review!
DJ
Customer Advocate at HostGator
No problems, Everything has been smooth we have not had any issues
Unhappy with last hosting company
Needed a new website
Date of experience: May 3, 2022
Hey Gene,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
It's fine with me, it does the purpose so I don't have any complaints
Date of experience: May 2, 2022
Hey Andres,
Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator customer service is awesome. Every time I contact them, they go the extra mile.
Date of experience: May 3, 2022
Hey Amy,
That is what we do! Thank you for your review!
DJ
Customer Advocate at HostGator
Working on a super response, hang in there, your doing great
Feedback on the net was a good response
Date of experience: May 2, 2022
Hey Daniel,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
Very user friendly, awesome customer support, perfect for my budget
Date of experience: April 18, 2022
Hey Mary,
We are just estatic to read this! Thank you for your aweome review!
DJ
Customer Advocate at HostGator
Date of experience: October 27, 2021
Hey John,
Thank you kindly for your review!
DJ
Customer Advocate at HostGator
Reputation, price, having options, variety of available choices.
Date of experience: October 14, 2021
Hey Anthony,
Thanks for such an awesome review!
DJ
Customer Advocate at HostGator
I get constant spam phone calls and sales text messages after signing up with your service.
Date of experience: March 15, 2022
Hey Brian,
We are pretty sure we know what the problem is. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Date of experience: March 15, 2022
Hey James,
Thank you for your review!
DJ
Customer Advocate at HostGator
Reviews and because of customer service. As well you can reach them by telephone!
Date of experience: September 17, 2021
Hey Joseph,
Thank you for your review!
DJ
Customer Advocate at HostGator
Because hostgator has been around a long time and good customer service.
Date of experience: February 7, 2022
Hi DeWayne,
We are always happy to hear this. Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
I was hoping for good service, instead I've only had problems
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 11, 2021
Hey Jonathan,
We would love to solve your problems. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I would like more content shared with me regarding my website and updates.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2022
Hi Julian,
Oh no! We definitely want to reach out and see what we can do to help you out with this. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Good reviews and I've used you in the past with no issues.
Date of experience: August 11, 2021
Hey LeAnna,
That makes us happy to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: August 10, 2021
Hey Mary,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Date of experience: July 27, 2022
Hey Raghava,
Thank you for your feedback!
DJ
Customer Advocate at HostGator.com
Very confuse. Support is not so good. Tell me things that doesn't match
Date of experience: August 11, 2021
Hey Hua,
We definitely don't want mismatching information. We have asked an Escalations Manager to reach out and clear things up.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Krushang,
That's how we roll! Thank you for your review!
DJ
Customer Advocate at HostGator