HostGator

For the last decade or more, I had 8 companies hosted through hostgator. Over the years I sold or closed the companies, am down to one now.

I kept trying to downgrade to a lesser plan, it was tough. I canceled the auto renew and waited a year.
When I got the email about a year later letting me know the renewal was due, I contacted support, they happily downgraded my plan, I paid for three years hosting upfront.

Then hell broke loose.

I could not access my company's email addresses, and the website went down. Contacted support, to migrate the data, or turn it back on (I'm not a techy) Hostgaor asked $150 for each email address and $100 for the website - or vise versa. After downgrading my plan, Hostgator asked for around $600 in ransom fees, ethically I could not stomach that. I did not want to be associated with a company who treated their long term customers this poorly.

After several "chats" I finally asked the smart question, "if I go back to the higher plan, can I get my data back without paying the ransom." They said yes! So went back to the old plan... three weeks and many chats later, I got my email addresses/data/emails back and the website working again.

It is short-sighted to treat a decades long customer this poorly. After 6 weeks of hassel, Hostgator fueled my drive to switch hosting companies.

I needed to call daily for updates. JD, with whom I spoke a few times, made commitments about fees being waived and work being done that he was not able to deliver on. I had to explain the problem to Hostgator many, many times by both email and phone. Everyone I interacted with was either unable or unwilling to help. I was eventually able to use online research and YouTube to get the information I needed to just do it myself.

Overall, a poor customer experience and plan to move my account prior to the next renewal.

See above- the issue required daily follow up to get updates on their committed timelines and resolutions.

I transferd from wix to save money. I bought the domain name last April 2024, I had my original webpage redesigned and finally is ready to go live. The email to sign goes to my old email andI cannot get in it needs to be migrated and transferred. I'm not familiar with how all this works. So I call customer service sent ID and utility bill and I've been getting a difficult time with customer service saying that I have to resend paperwork and it went to the wrong department and send another kink. Then they changed to the new email and I still cannot get into the site. Now when calling in both emails are not coming up I refer by case number. I have about 20 of them. The email came back anoter name. Which happens to be the hacker...someone hacked into our account and made their contact primary. I had to show ownership and my business name. It's taking literally three weeks. When calling in they didn't believe me and they do now. I call everyday and now they say they got my paperwork and it's under review. I had to report to the FTC and Attorney General and BBB. I don't know how they got great reviews. It's the worst service ever and they take people money and just assume that someone will just move on. It's bad business practice. I'm licensed in 11 states if we ever did half of the unethical things this business gets away with. We're regulated. I don't know how these people get sway with tr e eating customers as badly as they do. And I don't know if rhe reviews given are fake!

I find it hard to navigate I had to pay like 3 different people to help me and they really didn't help at all.($1000's) I can't connect my word press. My sight has crashed more than once and people have to press like 3 different buttons just to buy something
I have been loyal and stayed with it but I'm really thinking about a change

The English barrier between everyone that I have spoken to is very difficult
And the chat is very time consuming

Earlier the response was faster with Staff responding well. Now there is too much delay for any response

good. I wish they could respond faster

You've increased your prices with no end. Your pricing is no longer competitive. I dont know why I'm paying more than i would withyour competitors. Actively looking to where I'll migrate to. The last increment did it for me.

I just wanted a LAMP site w/o any bells and whistles. I could not figure out how to get anything but a Wordpress site. I ended up logging on with ssh and deleting most of what was there so that I could put up the few pages that I needed. Also, it took quite a few iterations with support to get mail forwarding to work. That really should have worked out of the box. Apart from that, everything is working as expected.

Several iterations to get mail forwarding to work. I used chat. It sometimes took a very long time between responses. In the end we got the job done which is what matters. I'm not really complaining here, but you asked.

The files and inodes on my site were growing uncontrollably. They grew so large that I could not log into After many calls and email exchanges, the involvement of a professional website developer, and ticket escallation, Hostgator finally fixed the problem of clearing cache files that were not accessable to me.

My site is now functioning normally and I was able to cancel the expensive hosting plan thast I purchased in a panic, whenm my site had grown so large.

It too many calls and emails for customer service to accept that the problem was on their end. The probem was eventually resolved.

The online documentation I was referred did not address my specific issue.

After I type in my domain name, it usually takes about, on average, 8 to 20 seconds for my website to load up on my computer screen. It is much slower than I had expected. Right now, it is just me building the site, so it not a big problem. But later when I go public and get more visitors from the internet, I do not know what will happen. This has always been a concern (worry) to me.

Kevin Wang

They are OK.

Site was down, so contacted hostgator who resolved my issue

able to resolve my issue quickly

Your employee was very polite and tried to be helpful. He said he was going to send me an email including the receipts that I needed. He did not do that. He never sent anything as a follow up. I rated him based on expecting him to follow through. I gave him a five star rating in every way but he actually never produced what he said he would. I was able based on the information he gave me to eventually provide myself with the info.

Stated above

I was not able to be helped but resolved it on my end. The support person had so much noise going on in the back ground (home noise) that it made it nearly impossible to hear or understand. She also struggled with trying to find a solution.

I put the site together myself. I need to update it, but it's a bit more expensive than I can afford at this time - at least much beyond the monthly fee.

I moved the domain ownership of my site from HostGator to CloudFlare, but left my hosting. The association of my domain to my site was disconnected without my approval and I had to reconnect it. Not happy.

Customer service rep was helpful in resolving my issue. I had called a few times and had gotten no results. Then in the last call, the agent was able to fully resolve my issue.

It is far from simple just to change your primary contact e-mail for your account, as I have discovered.

Nothing bad thanks a lot
Not sure what is the idea of this but I don't what to respond nothing else

The Dashboard of my WP website kept saying that PHP number must be above 7.3. After three or four calls to HostGator, each time a tech crew making changes to the PHP number, WP still showed the same warning. Finally, I tried myself to change the number by following the instructions on Cpanel. However, the choice didn't include the number 7.4 which I needed. So, I chose 8.1, the smallest in the list. That ended up messing up my site, and I panicked. WP support told me I needed contact Hostgator.
So, I did. Someone on the tec crew worked on the problem, and a few minutes later, my website came alive again! Thank you so much.

All hosts have good and bad points. HostGator has been generally easy to use, and I have had no issues with reliability.

I had many challenges with my account over the past 6 months. I did not receive emails to my account linked to my website for over 6 months! When I joined a support chat with Hostgator, I spent over 2 hours trying to resolve but unable to as the verification code the support person was sending was to the email that I was not receiving emails to. It was incredibly frustrating! Then I had to go through a process that took days to switch emails for verification providing my ID.

The customer service was friendly but unable to resolve my problem.

I didn't get a refund but I understood what the customer care agent said.

Support has helped us with any issues that show up. We are happy.

Support has always helped when we have problems with the website. They normally fix the issue with one call.

Easy to use, no hassle and very convenient, this is why i choose hostgator