HostGator

I'm having trouble with my email program. I can't have them on two remote devices like my two separate computers because I can't access them remotely unless I change the password on each device. The email program online gets confused about what email I am answering. 2 I get a notice every day that there is a problem with diane-edgecomb.com. When I call support they say it is just a glitch. People are not getting my emails. And on it goes.

So far tech support is not helping and does not understand what I am saying. Not sure if it's a language barrier or not, but 1st level support is not working. You changes to the environment are much more cumbersome than the previous version and you system keeps timing me out after on a minute or two.

First your robot help asks that I give the reason for connecting. So I write it out. Then your agent connects and asks what they can do for me? Maybe read the chat string. Then I get three and four word answers. Finally when I say forget it you are trying to help I get a somewhat decent response. This person is not trying...

We had some serious problems this year so far, but no one at HostGator could solve it. It was A very serious situation, losing customers, and we are definitely not pleased.

Your support people could not solve our problem.

Not at all satisfied with the lack of a USA based customer assistance or customer retention department to address issues. Have been a HG customer for many years but force to change provider due to exorbitant price increase.

Three of my sites are down and I don't know why exactly. Support says they were hacked and one site completely disappeared from my hosting dashboard. What happed to Hostgator and the unparalleled service?

In hindsight it was a mistake to choose AND remain with HostGator. All my sites and domains were down, caused by HostGator. 12 domains and sites in total. They re-created them, changing contact info, locking the domains from transfers and I still haven't been able to update or create my sites in 5+ months, but they won't help, no credits and run customers in circles. Requested a refund, nope. Now have to resort to chargebacks for one company. Worst experiences in my 12+ years of building website.

The first screen that I have been getting recently after I login to the billing system is a page trying to sell me a product which I have to opt out of to continue. I could do without that. I don't like having sales pushed on me like that.

My website had been running fine for months. Today I go to it and find that it is unreachable. I tried to get chat support and they were no help at all. All they said is that the site is in propagation. Why would it be doing that? I haven't changed anything about the site in weeks.

After trying quite a few getting no where i read the reviews for hostgator and since joining you things have become a lot easier and the staff are very professional hence I will be moving all sites to hostgator

I have nothing but trouble with the website. It's constantly trying to sell me something and it's never the same. I'm trying to find my control panel so I can manage my site. There's no way to find it here. And using my iPad I can't sign in without remembering my user name and entering it in which sucks.

Our website is very simple, but I am working now in the possible enhance of it. So far we haven't had any problems. We are starting to use the email and it is working so far very good.

The plan is now way too expensive. I used to pay $11 a month for the baby plan. It is now over $20. With exchange rates, that is even more. I am now in the process of transferring to a different web host.

Hostgator has my back. Significant improvement in customer service, Q&A chat wizard and obviously extensive training has been incorporated internally. I get offers to switch to other hosting providers but over the past 2-3 years Hostgator has never failed me. Larence DeBose

I have been with HostGator for several years and the customer service has gone from spectacular to challenging. I now cringe when I need help. I get different answers about what is possible from different agents. I don't like the chatbot at all - it's just a waste of my time. It was more efficient and effective to just immediately connect me to an agent who could help. My SSL certificates keep not working for some back-end reason. The web-designer sometimes won't save and I have to log in on a new page, start over, and copy and paste the work I did - there are just a host of problems I never experienced before that I have been experiencing since HostGator decided to change the way customers are served. If it doesn't improve I will have to find a different host.

Pricing and great customer service but a lot has changed in the last few years that have made both of those a distant memory. Pricing sucks and customer service is far worse than the IRS its absolutely horrible now. Your new designed portal is horrible too.

I dislike the new interface. There should be a direct link (one click) to cPanel like there was before. Now I have to click NO to an add, wait for a page to load, click Hosting, wait for a page to load, scroll all the way to the bottom, and then click the link. This seems like a common request. I imagine lots of users feel the same way that I do. Very frustrating. Also while I'm ranting, the phone verification feels ancient. Why can't I choose SMS? Text is how everyone else does this.

I have a serious problem with the Wordpress staging process whereby my production database was deleted when the staging site was deleted.
I have been told a backup as of Jan 04 is available and it will be available to me for $50.
If I have to pay, so be it, although I feel the staging process itself has a problem.
I won't know until I hear from the tech support people, it's been a few hours now and nothing yet.
Until today I have been very satisfied with HostGator. This is a big problem and, of course, I am kicking myself for not doing my usual repetitive backups. Honestly I didn't because I was finishing up the site and trusted the staging process too much.
Lesson learned.
If this backup is provided correctly and reasonably I will also note that good experience.

It's been a troubling experience trying to renew my plan. I've spent numerous hours on the phone and via email to get this straightened out. And just when I thought it was solved, I have to reach out again to solve the same exact issue.

Cris is by far the best Hostgator assistant i have ever encounter. She really knows her work, she can fix anything, she is fast at finding the root cause and patient to show me how i could have done it myself if i am interested in learning. Really enjoyed her assistance! Thanks a millions Cris!

The system just deleted my email accounts, and I had to spend a long time with customer service to have it resolved. The billing accounts are constantly wrong, and I am unable to manage my domains from the control panel as nothing works right. I have to spend hours with customer service for every little change. I'll never recommend HostGator. HostGator used to be the best in the web business, but it is a wasteland of broken systems and poor customer service.

Long before I subscribed, I heard about Host Gator that it is a very good hosting company. Unfortunately, that was not true anymore when I moved my website to them.
I couldn't imagine that a company can have such a poor customer service. And by poor I mean incompetent, dishonest, and without any respect for their customer's time.
I have had a few positive experiences with customer service, which is why my rating is two stars and not one. Unfortunately, the majority of them were awful.
If I were in a position of power at Host Gator, I would look very carefully at the hiring process for customer service representatives.

I chose HostGator following positive recomendations from youtube advertising. However, after having a very affordable 1 year introductory offer, the price suddenly increased from roughly 40$ to 240$. I tried complaining via live chat and my conversations were ended with no follow up whatsoever to my complaints. No reward or incentive for loyal customers wanting to renew, this company thrives off of new customers not aware that their price increases very steep after the offer is over. I tried asking for another introductory offer and I was told no, tried escalating my complaint and never heard anything back. Poor staff and poor experience. I'm just glad I cancelled my auto renewal before I was charged a rediculous price, it's a shame because I would have renewed again had I been offered the same price for another year.