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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
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Website down. Customer support is very slow to respond.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 10, 2022
Don't know... Its famous and I want to give it a try.
Date of experience: August 14, 2021
Hey Aamir,
We appreciate the chance! Thank you for choosing HostGator.
DJ
Customer Advocate at HostGator
Excellent service, speed and security, very satisfied
nice
Because it is the best web service provider company in my opinion
Date of experience: August 1, 2022
Hey Leopoldo,
Thank you for your review!
DJ
Customer Advocate at HostGator.com
Date of experience: August 17, 2021
Hey Michael,
That is how all hosting services should be. Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: October 8, 2022
Hey Tariq,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: June 7, 2022
Hey Peter,
That is great to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Very easy to move my sites over. Been Great so far
You gave me an incredible deal!
Date of experience: June 5, 2022
Hey Andrew,
That's good! Thank you so much for choosing HostGator!
DJ
Customer Advocate at HostGator
There seems to be a language barrier with you support staff.
Date of experience: December 17, 2021
Hey Jamie,
We would love to see if there are still any issues you are experiencing. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Very quick customer response and solved my issue within a matter of minutes. Highly recommended.
Date of experience: November 21, 2021
Hi Amanda,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Support more experience and quick fix all problems
Very Good
I like HostGator
Easy to use and user friendly
Date of experience: May 5, 2022
24 7 tech help. If there is ever any problems they are resolved in a timely manor.
Date of experience: May 5, 2022
Hey James,
That is right. Thank you for your review!
DJ
Customer Advocate at HostGator
Good service at a nice price. Why would you want to go anywhere else?
Good service at a nice price
Good service at a nice price
Date of experience: May 6, 2022
Hi Aldo,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Date of experience: April 12, 2022
Hi Nick,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
It's been totally engaging and fun, easy to navigate around.
It was recommended to me by Scott Max.
Date of experience: April 12, 2022
Hi Oluwole,
We are always happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Had to ask twice but problem was resolved under 48 hrs
Date of experience: April 9, 2022
Hi Jp,
We are happy to hear the issue was resolved. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Wordpress is very confusing to use. I like your old web builder significant ally better
Date of experience: October 2, 2021
Hey Kenneth,
We definitely want to pick the right builder for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Date of experience: September 27, 2021
Hi Bruce,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Great reputation with my friends. Customer service is spectacular!
Date of experience: August 20, 2021
Hey Todd,
Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
I need everything to perfect in case of security and quality
Date of experience: August 18, 2021
Hey Madina,
If you need any assistance at all feel free to reach out! We are happy to help!
DJ
Customer Advocate at HostGator
Date of experience: February 13, 2022
Hi Dedan,
Oh no! We definitely want to reach out and make sure you are not currently having these issues. Our escalations team will be in touch soon to do just that. Thank you for letting us know.
Marissa
Customer Advocate at HostGator
Date of experience: February 13, 2022
Hey Cindy,
Thank you for your review!
DJ
Customer Advocate at HostGator
Friend recommended. Been very happy with service. Thanks!
Date of experience: February 11, 2022
Hey Steve,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
It's great so far, no problems whatsoever. Everything works as it should.
I needed a change.
Date of experience: June 7, 2022
Hey Raymond,
That is awesome! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: December 18, 2021
Hey Daniel,
We hate to hear you had a poor experience. We would love to get you your explanation to you. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
The monthly payment option and affordable. Never have any problems.
Date of experience: December 18, 2021
Hey Nicole,
No problems are exactly what we want to hear! Thank you for leaving such a kind review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Anthony,
We would be more than happy to get you assistance. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator