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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Date of experience: August 19, 2021
Hey Willy,
Thank you for an awesome review!
DJ
Customer Advocate at HostGator
When using hostgator it has been pleased never had any issue at all.
Online reviews
Date of experience: April 11, 2022
Hi L,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
My website was up for a week now its no where to be found.
Date of experience: March 11, 2022
Hi Joshua,
Oh no! We definitely want to look into this and see what we can do to help. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention.
Marissa
Customer Advocate at HostGator
Your site never says anything about access to website design until payment is made and verified.
Date of experience: August 23, 2021
Hi Rebecca,
Certain features will not be accessible until payment is made. Please let us know if you have any questions. Thanks!
Erinn
Customer Advocate at HostGator
Date of experience: August 21, 2021
Hey Barkat,
We couldn't agree more! Thank you for your review!
DJ
Customer Advocate at HostGator
Grate hosting service. I recommend it for every one
Date of experience: February 14, 2022
Hi Raul,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Years ago, I chose hostgator because they are local and speak fluent english
Date of experience: February 14, 2022
Hi Lavon,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Wordpress site gives me a 403 error when I try and update/save
Date of experience: August 4, 2022
Hey Aidan,
Thank you for bringing this to our attention. We will be reaching out shortly!
DJ
Customer Advocate at HostGator.com
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 14, 2022
Hi Trecia,
We absolutely want to look into this and see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for letting us know!
Marissa
Customer Advocate at HostGator
Date of experience: August 19, 2021
Hey Rob,
Thank you for your feedback. It is much appreciated!
DJ
Customer Advocate at HostGator
No issues so far. I am learning from scratch. Thank you.
I Needed to know if I could add multiple domains on my hosting account. I chatted in and was able to get my answer.
Date of experience: October 31, 2022
Hey Joe,
That's great to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Because your rates are very good & its quick to checkout! Perfect work guys!
Date of experience: December 19, 2021
Hey Irene,
Thank you for your AWESOME review!
DJ
Customer Advocate at HostGator
Contacted support, have tutorial content for software. Learning.
Date of experience: August 24, 2021
Hey James,
Thank you for your review!
DJ
Customer Advocate at HostGator
Good price on domains and hosting with easy one click installs.
Date of experience: August 23, 2021
Hi Jacob,
Boom! That's what we like to hear. Thanks for the great review.
Erinn
Customer Advocate at HostGator
Everything is stream less and you get instant customer service
Date of experience: May 8, 2022
Hey Orap,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I have been using the service for a while and don't remember.
Date of experience: August 23, 2021
Hi Oryanna,
Well, that's alright, we're glad you did choose us. Thanks for the good review!
Erinn
Customer Advocate at HostGator
Nice Experience. Very friendly, practical and useful.
Date of experience: August 22, 2021
Hey Fausto,
You really hit the trifecta there! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 14, 2022
Hi Sarah,
We are always happy to hear this. Thank you for the awesome feedback!
Marissa
Customer Advocate at HostGator
I choose HostGator because of their quick production custom support
Date of experience: April 14, 2022
Hi Nixon,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Hostgator is really awesome hosting. Easy to use super fast.
Your customer service is very quick and they resolve my query and clear my points regarding the issue.
I choose the Hostgator from the website "hostinfacts.com" due to promotion.
Date of experience: April 13, 2022
Hey Sayed,
That is super great to hear! Thank you for your review.
DJ
Customer Advocate at HostGator
Security sucks. Not able to protect user server from hacker.
Date of experience: April 13, 2022
Hey Kuan,
We hate to hear you feel this way. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Excellent reviews, great & fast customer service, and consistent platform
Date of experience: April 13, 2022
Hey David,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
I was recommended from a friend
Date of experience: April 11, 2022
Hi Richard,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Wonderful service, help deciphering website stuff, so helpful. Thank you!
Date of experience: April 13, 2022
Hey Karen,
Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Yusra,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator