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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
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Thanks nice job and i really enjoy using your hosting service.
Awesome
I chose HostGator Because of their 24/7 support system
Date of experience: April 12, 2022
Until many issues appeared and is still appearing for my website
Google search
Date of experience: April 11, 2022
Hi Karim,
Oh no! I have asked our escalations team to reach out and assist. Thank you for bringing this to our attention.
Marissa
Customer Advocate at HostGator
Many years ago HostGator was the best. Now I don't know about that.
Date of experience: April 13, 2022
Hey Steve,
We would love to get your thoughts and see what is going on. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
It is easy to use and responsive, they also have good customer care service
Date of experience: October 29, 2021
Hey Ticket,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: March 14, 2022
Hi Nick,
We absolutely want to look into any issues you are having and see what we can do to help. Our escalations team will be in touch soon to do just that. Thank you for letting us know.
Marissa
Customer Advocate at HostGator
Date of experience: September 27, 2021
Hi John,
We hope for this as well. Thank you for choosing HostGator!
Marissa
Customer Advocate at HostGator
Value and service is on point with Host Gator. Five stars!
Date of experience: March 10, 2022
Hey Inga,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
So far performance is very slow, pages are taking way longer to load than previous providers.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2022
Hey Michael,
We would be more than happy to take a look into this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Date of experience: November 29, 2022
Hey Aaron,
Thank you for your review!
DJ
Customer Advocate at HostGator
It was a while ago that I purchased this plan, so far it's good
Date of experience: August 25, 2021
Hi Paola,
We are happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Having issues editing site from iPAD using Wordpress. Not great so far.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 25, 2021
Hey Al,
That sounds like a tricky issue but we want to see how we can help. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Learning the basics of Web Building; and learned a lot more. Thanks to: Tyler Moore!
Date of experience: August 25, 2021
Hi Christianaire,
We are very happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Date of experience: August 23, 2021
Hi Patrick,
Welcome back! We're so happy you're here.
Erinn
Customer Advocate at HostGator
Cancelled my package 3 times, yet still receiving invoices. Crooks.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 29, 2021
Hey Liam,
Let us take a look at your account and make sure you don't get anything else. We have asked an Escalations Manager to follow up with you.
DJ
Customer Advocate at HostGator
I don't recall, but we have been with HostGator a long time. You do good work.
Date of experience: December 21, 2021
Hi Ronald,
We are always happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Good service, price and support, but some times You have a big problems with email services.
Godd service and atention, but some times your aupport crew has not the same knowledge.
Ten years working with your companie
Becauase you have a good service and offers
Date of experience: May 9, 2022
Hey Ana,
Thank you for your feedback. We greatly appreciate it.
DJ
Customer Advocate at HostGator
The service rep was fast, efficient and courteous. What more could you ask for?
Date of experience: November 29, 2022
Hey Allan,
Thank you for your review!
DJ
Customer Advocate at HostGator
A friend and then your chat host Ryan in Arizona, very helpful
Date of experience: August 26, 2021
Hi James,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
My experience has mostly been very good. I have asked for and received help when needed
The people I have spoken to at Host Gator have been very helpful
Recommended to me
Again they were recommended
Date of experience: May 7, 2022
Hey Kim,
We will always be here when you need us most. Thank you for your review!
DJ
Customer Advocate at HostGator
Can't edit my site after installing wordpress. All I get are lots of error messages about SSL...
Date of experience: August 25, 2021
Hey Douglas,
We would love to help! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
What surprised that they responded so fast the chat is a excellent resource thank you very much!
Thankfully I didn't have to wait long
Reliability consistency
Date of experience: April 14, 2022
Hey Jay,
Thank you for your review!
DJ
Customer Advocate at HostGator
This is much easier than I thought. Thanks it's quite clear.
Date of experience: April 14, 2022
Hi Marcy,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Date of experience: April 14, 2022
Hey Louise,
Thank you for your kindness too!
DJ
Customer Advocate at HostGator
Saw some ads and researched, it was top rated everywhere so i joined
Date of experience: April 13, 2022
Hey Margin,
That is a great reason to join! Thank you for choosing HostGator.
DJ
Customer Advocate at HostGator
I've been loving your service for over 10 tens and still do.
Date of experience: April 14, 2022
Hey John,
Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Anonymous,
We are so happy to hear this! Thank you for your review!
DJ
Customer Advocate at HostGator