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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Date of experience: April 13, 2022
Date of experience: October 30, 2021
Hey James,
That is very true! Thank you for your review!
DJ
Customer Advocate at HostGator
Was closest geographically and thought it might be easier communication
Date of experience: April 13, 2022
Hey Terry,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 13, 2022
Hey Ronald,
That is right! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 14, 2022
Hey Swami,
We would love to know what changed. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Initial pricing - not happy about extended prices.
Date of experience: April 13, 2022
Hey Nick,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
Price first, service second when I added my additional domains.
Date of experience: April 14, 2022
Hi Michael,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 26, 2021
Hey Johnny,
We definitely don't want you to cancel. Let us reach out and see what we can do. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Good experience, great customer service, easy quick and hassle free
Date of experience: September 17, 2021
Hey Alek,
Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
Hostgator never disappoints. I have used them many years
Date of experience: November 17, 2022
Hi Caral,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: December 5, 2022
HI David,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Your rates keeps on increasing drastically all the time
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 29, 2021
Hey Axel,
We would love to see what increased. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Date of experience: August 28, 2021
Hey James,
We are so happy to have you as part of the HostGator family! Thank you for your review.
DJ
Customer Advocate at HostGator
Date of experience: April 14, 2022
Hi Fernando,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Because a friend told me that hostgator was better than godaddy
Date of experience: April 15, 2022
Hi Jason,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
I've been using you for years. Always great service
Date of experience: April 14, 2022
Hey J,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Best customer service, very easy, flexible, affordable and 1st choice
Date of experience: April 14, 2022
Hey Enil,
Thank you for your review!
DJ
Customer Advocate at HostGator
I trust in HostGator. Each plan has a good offer of services and very attentive support.
Date of experience: April 15, 2022
Hey Luisa,
That's what we like to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
My site has been hacked and you've done nothing about it
Date of experience: April 15, 2022
Hey Andrew,
We can only do so much when it comes to a hacked site but we want to help. We have asked an Escalations Manager to look into this and reach out.
DJ
Customer Advocate at HostGator
After comparing many different hosting services, I decided to go with Hostgator.
Date of experience: April 13, 2022
Hey Edward,
Good choice!
DJ
Customer Advocate at HostGator
Date of experience: April 15, 2022
Hey Charles,
Thank you for your review!
DJ
Customer Advocate at HostGator
Using HG makes my deployments a bit easier coupled with the technical expertise.
Date of experience: November 30, 2022
Hey Tally,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: November 1, 2021
Hi Howard,
Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
I've been with hostgator for a long time and it is the best hosting service provider ever
Date of experience: April 15, 2022
Hey Marwa,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 15, 2022
Hey Michael,
All good reasons to choose HostGator! Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Robert,
You are a valued customer! Thank you for your review!
DJ
Customer Advocate at HostGator