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    HostGator

HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.4%
Positive
3,201
Neutral
709
Negative
2,080
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user emperatrizf
Colombia
1 review
0 helpful votes
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May 18th, 2021

Me gusta, yo lo recomendaria a mis amigos y contacto de los que necesitan un hospedador, me encanta, hay muchas personas que preguntan y aconsejan de cual hospedador aconsejan y ahi estare yo para recomendarlos

Date of experience: May 18, 2021

Thumbnail of user juliog223
Guatemala
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

Recibí una notificación de falta de seguridad, estoy entrando y no me dejan revisar nada. Envíe la encuesta cuando termine por favor...

Date of experience: March 6, 2024

Thumbnail of user karend3073
Mexico
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Fue rápida
Pronto contactare a alguien para asesoramiento de la renovación

Date of experience: July 24, 2024

Thumbnail of user rafaels353
Portugal
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

Ate agora estamos tudo ok, nao tive nenhum problema e meu site esta sim no ar e pretendo utiliza lo profissionalmente.

Service

Date of experience: February 3, 2023

Thumbnail of user elsat41
Colombia
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

Para ingresar al cpanel es muy dificil siempre esta bloqueado y debemos solicitar soporte para que nos den ingreso

Date of experience: January 9, 2024

Thumbnail of user glennp389
Peru
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

Por el momento todo genial.
El soporte técnico debe ser en ESPAÑOL LATINO también.
Quizá puedan capacitar a sus trabajadores o darles el permiso adecuado para responder en español, pues en la mayoría de veces los trabajadores de soporte ténico dicen que no les permiten hablar en español.

Reason I chose this business:

Por referencia de un profesional.

Date of experience: April 18, 2022

Thumbnail of user luzr105
Colombia
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

Porque fue el recomendado por Neetwork y estoy haciendo el curso con ellos, hasta ahora el chat en vivo no me ha funcionado, es recomendable que mejoren el soporte. Gracias.

Date of experience: September 30, 2021

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hola luz

Gracias por tus comentarios.

DJ
Defensor del cliente en HostGator

Hey Luz,

Thank you for your feedback.

DJ
Customer Advocate at HostGator

Thumbnail of user ahmeti11
Turkey
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Türkçe menülerin olması ve tüm sistemin anlaşılır olası harika, Ayrıca ücret politikası çok iyi. Çok memnunum. Teşekkürler

Reason I chose this business:

Hizmet, güvenirlik ve uygun ücret politikası

Date of experience: January 30, 2023

Thumbnail of user milosz11
New Zealand
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Date of experience: June 3, 2024

Thumbnail of user marcos390
Portugal
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

Excelente plataforma! Interface intuitiva, recursos abrangentes e suporte ao cliente eficiente. Recomendo!

Date of experience: April 6, 2024

Thumbnail of user mattr808
Washington
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
Reason I chose this business:

Asdfasdf zdcv dzfvzxfvdfvxcvbxcv

Date of experience: June 3, 2024

Thumbnail of user aldanac1
Argentina
1 review
0 helpful votes
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May 17th, 2022
Verified purchase

Contrate el sitio por network, estoy haciendo markting digital con ellos y esta buenisimo la pagina hostgator. La verdad a la hora de cconfigurar mi sitio es super facil

Reason I chose this business:

Por recomendacion de Network.

Reason I chose this product:

Por recomendacion de Network.

Service
Quality

Date of experience: May 17, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hola Aldana,

¡Gracias por tu reseña!

DJ
Defensor del cliente en HostGator

Hey Aldana,

Thank you for you review!

DJ
Customer Advocate at HostGator

Thumbnail of user obdulior
Mexico
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

Primero nunca me atienden, me dejan un largo tiempo esperando y al ffinal no responden, la única vez que me atendieron no pude conversar porque solo es en ingles.

Date of experience: August 9, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hola Obdulio,

Lamentamos escuchar esto. Agradecemos sus comentarios para poder acomodar a todos nuestros clientes.

DJ
Defensor del cliente en HostGator

Hey Obdulio,

We are sorry to hear this. We appreciate your feedback so we can accomadate all our customers.

DJ
Customer Advocate at HostGator

Thumbnail of user lindah5158
Washington
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Helpful **********************************************************************************

Service

Date of experience: June 3, 2024

Thumbnail of user rickm880
Canada
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

Ca va bien. On maintien notre site à jour pour la réception de nos courriels mais sans plus. Nous n'avons pas grands besoins de services web pour notre corporation, juste les courriels.

Reason I chose this business:

Système déjà en place, on continue de l'entretenir.

Date of experience: May 3, 2022

Thumbnail of user gabrielaa185
Chile
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

Hace mas de una semana que no puedo visualizar correo electronico de cPanel, soporte aun no se comunica conmigo

Date of experience: February 25, 2024

Thumbnail of user javierd141
Argentina
1 review
0 helpful votes
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January 19th, 2024
Verified purchase

No he utilizado la página con todo su potencial, no conozco mucho sus funciones, así que por ahora todo bien.

Date of experience: January 19, 2024

Thumbnail of user anthonym3320
Peru
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

Horrible porque no entiendo porque han cambiado y no puedo crear mas correos ni comunicarme con un buen asistente.

Date of experience: January 17, 2024

Thumbnail of user gabrielal106
Costa Rica
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Fue muy buena, me gust mucho la atención y me dieron un buen servicio

Muy buena

Reason I chose this business:

Por un curso q lleve en una academia

Service

Date of experience: July 8, 2024

Thumbnail of user carlosl386
Mexico
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

Todo muy bien y hasta la fecha de hoy me an resuelto mis complicaciones,
Pero compras con un descuento y después se eleva mucho$$

De Ai en fuera todo excelente!

Muy atentos y me resolvieron de inmediato!

Reason I chose this business:

Porque me lo recomendaron y tenía buen descuento.

Service
Quality

Date of experience: May 3, 2022

Thumbnail of user jobeta
Mexico
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

Hay problemas en le panel de control, no se encuentra por ningun lado poder entrar al cpanel.

Despues se complica al tratar de entrar por FTP

Date of experience: January 27, 2024

Thumbnail of user yahiaa10
Egypt
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

اثق في هوست جيتور لخدمة الامان والسرعة بها لكن بها مشكلة واحدة وهي الدعم الفني عن طريق الشات غير جيد

Date of experience: January 1, 2024

Thumbnail of user yuriyk41
New York
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

All ok all ok all ok all ok all ok all ok all ok
All ok all ok all ok all ok all ok all ok all ok

Date of experience: July 8, 2024

Thumbnail of user robertoh93
Colorado
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

He tenido varios Dominios hospedados en Hostgator y me parece maravilloso todo el servicio que prestan al cliente

Date of experience: March 10, 2023

Thumbnail of user georgel1317
Florida
1 review
0 helpful votes
  • Send Message
May 17th, 2023
Verified purchase

Date of experience: April 17, 2023

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

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