HostGator

Truly excellent. I'm grateful to Hostgator for everything they do! Would not want to host my website with any other hosting company!

They resolved my issue immediately!

It was very good and easy to use. Some things didn't make snese and a couple of times I needed to work with an assistant to sort. I found everyone helpful.

They were always helfpul. Of course they are often dealing with multiple queries at once whjich takes a while to get used to and sort out, but they were efficient.

Dear Hostgaor! Firstly, wish you a happy new year. I've been a loyal customer to Hostgator for last 10 to 13 years. After migrating your customer support system to an Indian company or whatever, we faced so many issues. Their responding time, accuracy and respect is very low. In addition to this, your recent update is a very disappointment. I lost all my payment history, not providing due date extension, some technical features unavailable, some services you have discontinued etc... Kindly consider those facts. Still we have faith upon you and hope you will consider my suggestion. Anyway, wish you all the best. Thanks

My website (nbstaffcooperative.com) has been disabled for more than three weeks now and all efforts made, for Hostgator to resolve and restore it back, proved abortive.
I sent mail, no response.
I chatted with three representatives at different times, but the situation remained unchanged.

Your tech support operators cut customers off when they know that they are going to get a bad review in the survey. Happens all the time. The support staff just now was called Athul. Most of the time they don't even read what the issue is and you have to reiterate it 20 minutes into the chat.

Poor. Online help is not good. There's a regular issue with my security certificate with my site and last time I tried to resolve the issue the online 'help' reloaded my website and in doing so deleted my website set up. It was elevated to 'higher admins' and no one ever came back. I haven't the time currently to resolve and so it is sitting unresolved. I'll be looking to get professional help and move away from Hostgator. Unimpressed.

Very por. As above.

Excellent services 👌 I really appreciate the services given

You try to sell me something before I can eben get to the dashboard. I've bought hosting if I've gotten this far. Distracting and greedy.

Not intuitive. Not user friendly. Not easy to find anything. Everything is a funnel to Hostgator trying to sell you something additional instead of simply providing the product I purchased...hosting. I've been with hostgator for 4 years and am looking for a new vendor.

1. I recently discovered that the hosting service no longer offers unlimited hosting at an affordable rate. Unfortunately, the hosting changes now restrict me to only three websites on the Business plan that I have been using for years. It took me three years to establish californiahomerealty.com, and now I am unable to create additional websites. As a result, the new WordPress website I started building is currently displaying a blank page.

I´ve choosed Hostgator in 2017 when I started my blog, and have been with them since then.
The Support team is the best, they always solved my issues swiftly.
Also it´s super useful that it can be reached by chat since English isn´t my first language and I don´t understand it very well by phone.
My blog grew into a nice business and never went offline (except for the times I´ve messed it up :P )
Great work HostGator!

I have been trying to get my website SSL fixed that was issued through HostGator and every time I've called I've either been disconnected or placed on eternal holds just to be told that they will need to have a manager look at the problem because it is beyond the rep. On the phone, ability to handle the issue. So then they never got back to me until my 5th successful not disconnected call I finally got a manager to reply via email and his email contained instructions on how to fix the issue! Lol are you kidding me why just fix it and write me what you did to fix it instead of how i can DIY the issue. Its just sad i regret ever switching to HostGator I have lost tons of business and am very displeased that they careless about their customers ability to use their product which is paid for in advanced for the year and a top tier plan at that.

Three times in the last year, the server was full and I could not upload files. The first two times, the tech support person was knowledgeable and the problem was solved within 2 hours. This last time, however, it took three calls to tech support and 24 hours to solve the problem.

This time I called 3 times. The first two times the service was good, but the problem was not fixed. The third time, the technician wasted 15 minutes questioning my FTP program (which was not the problem) instead of focusing on the real problem (that the server was too full) as I explained since the beginning of the call.

They do not have the updated PHP version in my account, I should have at least the version to choose from 8.1 but I only have version 7.4 and that means that my page is not secure due to its poor management, I have been paying for years and they do not update my version.

So far so good. I suggest having a get started.page for new accounts on how to setup email, database, etc.

Pretty good. Had to chat twice to get domain setup

Everything is ok. I'm going to do some changes. I'll see how does it works.

Ok

The process of getting to the page of tools I need has become more complicated and convoluted. It takes more, excessive steps to reach the content I need, slogging through a bunch of unnecessary screens. Plus, the Chat icon constantly tries to get my attention, even though I do not need it at the moment, but cannot make it go away.

I am satisfied with Hostgator's service, the purchase of my domain and the management of it is very easy. I had a problem and the customer service solved it quickly and well.

I had a problem with connecting my domain to Wordpress and the customer service was very helpful. They kindly solved the problem for me. I am happy with the support I received.

The support team was very helpful and patient. They really did their best.

Set a new site on my account. Generated a 404 error I could not clear. Deleted the site, now I have an error saying my dashboard is unavailable. Additionally, I had wanted to set up WordPress, but, it was not available. Did a support chat, and they couldn't help me but kicked it up to another level of support.

I originally chose HostGator because of their prices, reliability and ease of use. But for the past year or so I constantly have site security issues that I have to manually fix and I only know it is an issue because our website visitors email us.

So many different ways to log in, too confusing to constantly figure out which of ******* different places I'm trying to log into. Poor customer support, no point in ever chatting because they lack proper training.

I have credit card charges that don't have invoices. I've contacted support three times already and can't get this sorted out. Also, I have invoices with wrong details on them. I've asked for this to be fixed but have been told that invoices that have already ben generated cannot be changed. This is total nonsense.

The website certificate keeps expiring approx. Every 2 months. I'm running an Angular app which is a single-page application and every time the certificate gets updated the.htaccess breaks. It breaks by throwing a server error when user refreshes the page.