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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
PORQUE ES FÁCIL DE USAR Y MUY PRÁCTICO PARA LOS QUE NO SOMOS PROGRAMADORES
Date of experience: September 16, 2021
Date of experience: September 16, 2021
Hola Dignaldo,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Dignaldo,
Thank you for your review.
DJ
Customer Advocate at HostGator
Previous customer. Made sense to continue.
Date of experience: June 21, 2022
Hey Nicholas,
Welcome back! We are happy to have you!
DJ
Customer Advocate at HostGator
Stabile Stabile Stabile Stabile Stabile Stabile Stabile Stabile
Date of experience: April 16, 2022
Hi Lasha,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Date of experience: January 5, 2022
Hola Fdodelapena,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Fdodelapena,
Thank you for your review.
DJ
Customer Advocate at HostGator
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 2, 2021
Hey Bob,
Have no fear, we are here. We will help get you up and running. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 7, 2022
Hey Naif,
Is everything okay? We want to find out. We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator
Date of experience: November 9, 2021
Hola Abdelghani,
Queríamos informarle que creamos un caso para que nuestro equipo de esclations se comunique con usted solo para asegurarse de que todo esté funcionando correctamente. Esperamos tener noticias suyas pronto, gracias por los comentarios.
Marissa
Defensor del cliente en HostGator
Hi Abdelghani,
We wanted to let you know that we created a case for our esclations team to contact you just to make sure everything is working correctly. We hope to hear form you soon, thank you for the feedback.
Marissa
Customer Advocate at HostGator
Date of experience: January 11, 2022
Hola Marcelino,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Marcelino,
Thank you for your review.
DJ
Customer Advocate at HostGator
Date of experience: November 14, 2021
Hola Hiram,
Gracias por la gran crítica.
DJ
Defensor del cliente en HostGator
Hi Hiram,
Thanks for the great review.
DJ
Customer Advocate at HostGator
...
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 10, 2021
Hey Johnny,
We aren't too sure what the problem is but give us a chance to figure it out! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Me gustaría que tuvieran SOPORTE EN ESPAÑOL es mas complicado usar traductoers
Por un curso que estoy tomando, ellos trabajan con ustedes pero cambiaron a un proveedor en español como una segunda opción
Date of experience: April 30, 2022
Date of experience: January 29, 2022
Hola Carlos,
Nos encantaría hacerte las cosas un poco más fáciles. ¡Le hemos pedido a un gerente de escaladas que se comunique y ayude!
DJ
Defensor del cliente en HostGator
Hey Carlos,
We would love to make things a little easier for you. We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator
Date of experience: March 14, 2022
Bonjour Martinien,
Merci pour la gentille critique!
Marissa
Conseiller clientèle chez HostGator
Hi Martinien,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Date of experience: August 9, 2021
Hi Vladimer,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Date of experience: August 12, 2021
Hey Juan,
That sure is a lot of happy faces! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: November 17, 2021
Hola Janet,
¡Gracias por la amable reseña!
Marissa
Defensor del cliente en HostGator
Hi Janet,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Date of experience: August 15, 2021
Hey Julian,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: August 16, 2021
Hola Luz,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Luz,
Thank you for your review.
DJ
Customer Advocate at HostGator
Date of experience: August 19, 2021
Hey David,
We have pretty good customer service here. Thank you for your review!
DJ
Customer Advocate at HostGator
Really bad customer service. Really bad.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2021
Hey Helli,
This saddens us to see. We would love to give you the excellent customer service you deserve. We have asked an Escalations Manager to reach out and see what we can do.
DJ
Customer Advocate at HostGator
Date of experience: October 30, 2021
Hola Alejandra,
Nos encantaría investigar esto por ti. Le hemos pedido a un gerente de derivaciones que investigue esto y se comunique con nosotros.
DJ
Defensor del cliente en HostGator
Hey Alejandra,
We would love to look into this for you. We have asked an Escalations Manager to look into this and reach out.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hola Pilar,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Pilar,
Thank you for your review.
DJ
Customer Advocate at HostGator