HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I was hoping this was really easy because of the cheap, but instead i'm getting a bad response and attention from you, your vague manual is not ready for the product i purchase neither your team to solve this package
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2022
Hostgator, there seems to be an issue with your payment portal's payment button. When attempting to renew using a credit card, after clicking the submit button, it indicates that the payment hasn't been made, despite the amount being deducted from my credit card. This process is not ideal for accepting payments from customers. Your payment submit button should be responsive, indicating that the payment is proceeding or completed once the customer clicks to submit the payment. However, the submit button shows no response, despite the amount already being deducted from the customer's credit card.
Date of experience: April 8, 2024
The chat support team provides misleading information regularly, Have been a victim of applying for server migration, was provided with misleading information by both chat support and migration department, until the old server fell due for renewal, the quickly demanded that i needed to renew the old server in order to do the migration, yet it was all there fault. Its very frustrating and demeaning to a client. It sends a wrong confusing signal to any client.
Date of experience: April 5, 2024
The absolute worse service I have ever received. My incoming and outgoing emails were down for an entire week. I called into the customer service on so many occasions and each time I was given a different excuse as to why my emails were not working. The customer service is horrendous. You don't get any real help. They hang up on you and never solve your problem.
Tip for consumers:
My biggest tip would be do not use this site ever. Save yourself the headache
Date of experience: March 10, 2023
Gator appears to have reduced the help staff, increased wait times, making it painful to resolve issues. The staff are great and pit in extra effort.
I feel that the overall package is not as good as it was.
Great to see proactive customer feedback being checked.
Date of experience: March 3, 2024
I chose HostGator for its affordability and positive online reviews. The setup was straightforward, and the hosting has been stable and fast, which is essential for my website's performance. The user interface is intuitive, making account and service management easy.
excellent
Reason for Choice: HostGator stood out because of its cost-effective hosting plans that offer high quality and functionality. Their excellent customer service reputation and the 99.9% uptime guarantee have been consistent with my experience, and the responsive support team swiftly addresses any issues.
Date of experience: April 4, 2024
My experience with HostGator has been extremely disappointing. They took money from my account even when I canceled my subscription, showing a complete lack of integrity. Their customer support is ineffective, constantly making promises they never fulfill and leaving me frustrated. HostGator's deceptive practices and failure to take any real action are unacceptable. I strongly advise against choosing them as a hosting provider, as they prioritize their own profits over customer satisfaction.
Date of experience: February 22, 2024
Bad bad bad experience support going down not like before (last time 2-3 hours our support will contact you) its joke. Other said we r not a security company. It's your servers you must protect it Gator, i thinking to move to another provider.
Date of experience: March 2, 2024
I love that I can get customer service at any time, and it's quick, too. They're always helpful. I also closed my account and was able to reactivate it with no issue when I changed my mind. Such great service.
Date of experience: March 11, 2024
I`ve been with hostgator for over 10 years. I`ve tried other hosting companies but none give the level of support I have come to expect and recieve from Hostgator. The support teams are exceptional, courteous and polite and resolve problems quickly. If only other suppliers were as good.
Date of experience: March 19, 2024
They sell all the services separately to you thats why during the checkout you will know that you have to pay more than even other host companies to them. I bought a 1 month plan to testing out is it worth it or not but after wasting I day figuring out why I am not able to restore website from Cpanel they told me I have to pay 50$ extra to activate this feature, such a scam, so if you provide Cpanel what does it mean that it does not have restoration or backup feature? Thats why I asked for refund and they said while we announce on our website that we provide 30 days refund but because you selected a 1 month plan you are not eligible for the refund. They are like scammers be away from HostGator.
Date of experience: January 24, 2024
Make sure to turn off auto renewal or ALL the HostGator hosting products. No transparency whatsoever. It goes from $2.75/month to $10 after the introductory period, a five fold increase. As a base comparison, get everything in a bundle with Hostinger and the renewal price is upfront, while HostGator nickles and dines everything single bit. You have been warned.
Date of experience: March 2, 2024
I was expecting email saying they fixed it. My site has been having 'virus' issues for some time now & I spoke with someone who said they were escalating the issue. I have yet to hear of a resolution. If you can have someone email me ASAP and leave a number for me to call I would like that.
See above. NOT RESOLVED!!!!
Referred by someone and I'm sad that I chose you. If you don't resolve this I'm leaving you.
Date of experience: November 6, 2023
Good choice back in that day - only use for hosting domains currently - not everyone has time to keep up with coding and the html editor that never was - isnt' helpful. Will probably eventually transfer domains elsewhere
Date of experience: February 19, 2024
I have been using Hostgator to host my websites for more than 5 years. Lately, I have had issues with hosting connection. I received an email notification to optimise my site -- which I did. However there was no communication after that. I sent numerous emails and support tickets -- to which were not attended to. My site was down for more than 4 days now and still no reply. This has drastically affected my business. I am not happy with this service and will definitely move to a different hosting provider. As an ongoing customer, you expect service.
Date of experience: May 16, 2021
Hi Wil,
We're so disappointed to read this review. We've asked an Escalations Manger to reach out and ensure this is resolved. It looks like our tech team reached out to you on 5/16/21 at 12:42pm Central and requested your reply and we have not yet heard from you. Please be sure you respond to that email ASAP. Thanks so much for your patience.
Erinn
Customer Advocate at HostGator
I am too pleased to have chatted with Sharan who had been very very helpful in carrying out the whole transaction. She is quite patient in listening and rendering support, such support becoming more crucial, given the fact that I am computer illiterate. She deserves all appreciation
Date of experience: December 27, 2022
Hi Balwant,
Thank you for the wonderful review!
Marissa
Customer Advocate at HostGator
It has been over a full day and the new hosting I bought is not set up correctly after contacting support! They created ticket ******* for level 2 tech to call me within 4 hours and assured me they will and I never got a call back.
Date of experience: January 26, 2022
Hey Mark,
We will get you that phone call. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Worst hosting service I've ever dealt with. Customer and tech support is HORRIBLE! They don't listen to what your actual issues are and they take off on their own tangents pretending to fix things that weren't broken to begin with. The server itself was AWFUL. There were so many broken and failing functions on our server that it nearly brought our business to it's knees. And your support team failed over and over to remedy these issues. If I could give you a negative rating, I would.
Date of experience: March 25, 2024
This company has changed horribly in the past few years. I don't understand how an excellently ran company can just go to complete disarray. They tell you to get services that give you spam and then tell you to pay to have them remove it. I have been with this company for years without incident and then 3 years ago I started getting foreign customer service agents, viruses on my websites, it's been one thing after another. I'm so disappointed and they couldn't care less. I guess the days of appreciating your loyal customers is gone.
Date of experience: February 22, 2024
I took advantage of the Hostgator Black Friday sale to get my new business website setup. It's been a bit slow for me to get setup over the holidays but with what I have done so far, everything has worked as expected. I had one issue on the initial setup of the site and the technical support rep I dealt with was knowledgeable about the issue and got it resolved quickly.
Products used:
Webhosting services
Date of experience: January 11, 2021
Hi Mark,
Yea! We're so happy that things are going well for you so far. Our support reps are the best, right? We wish you a great deal of luck with your new business. Thanks for being the best part of the HostGator family.
Erinn
Customer Advocate at HostGator
I;ve had an escalated case open for several days now... I'm not able to access my domains admin panels... I get a 404 error and when I transferred my site and domains to you it wasn't done correctly and old DNS info is still in there. My site is only half working, many images are broken... moving to hostgator has been anything but good so far
Date of experience: February 21, 2024
Excellent Service and Reliability for Over 14 Years
I've been using HostGator for over 14 years, and I can confidently say that their service is excellent. Everything has been well with my experience from the beginning.
Date of experience: June 5, 2024
It's been 5 contacts that I am trying to resolve an issue with no solution. I cannot receive email *******@goodbyememo.com (I can send). This issue should be resolved without making the site www.goodbyememo.com unreachable
Date of experience: February 28, 2024
I was recommended HostGator by several people after using various over hosting and domain services over the last 15 years and unfortunately the service has left a lot to be desired!
I deliberately bought my new domain directly through yourselves as well as the hosting to make it a seamless process however that hasn't been the case!
In over 15 years of creating websites for my businesses I have never waited more than an hour to be able to use my wordpress interface, however with HostGator I am still waiting for you to activate my new domain something which is instant with most providers.
It's safe to say that I am very unhappy with this service so far! I am working to tight deadlines on this project and this is unacceptable.
Date of experience: April 2, 2022
Hi Adam,
Oh no! We definitely want to look into this and see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
A lot of billing and portal - customer interface issues.
Consistently negative experience on the new customer portal.
Issues with billing and SEO / Business Hosting management. Overpaid, can't switch SiteLock; still isn't set up properly and it's been 3 months. Feel they dropped the ball on this;
Also HATE the opening screen where it blatantly lies, flat-out lies to me as a customer and tries to falsely sell me into domain privacy, which I already have. You have really done a number, HostGator and it's gotten way worse than six months ago. I'm not impressed. Weird new look, but too many inconsistencies and it feels like you're lying to me as business partner.
Date of experience: February 18, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Andres,
We are more than happy to assist! We have asked an Escalations Manager to reach out and see what we can do!
DJ
Customer Advocate at HostGator