HostGator

I originally chose Hostgator because it seemed like a good option to build and host my website. Now I have had so many issues with my hosting plan and talking to the support team to resolve my problems that I am now shopping for another hosting provider.

I purchased a hosting package and paid a year for it. I was told my current website would be migrated to Host Gator in 3-4 days. It has not been over a month and still not done. Every time I reach out to Host Gator support (migration team) it has take 3-5 days for them to respond every single time. Not a great 1st impression! How can you migrate a site in 3-4 days when it takes you more than that to even respond?

Host Gator was my first web hosting service I've ever had, and so far there has been no problems. Also, the fact that Host Gator was one of the most cost effective choice's out there.

I thought it would be cheap and easy, but I was misled. Whenever I go to CPanel to log into Webbly, the link doesn't work. Also I keep getting new charges on my account I don't understand. I paid for the next three years or so I thought. GoDaddy is starting to look like a better option for me. I'm not sure if my linking issues have to do with using Mozilla Firefox as a browser, but it has never been a problem for me before. Right now, you're looking like a big waste of money. If you care to contact me on any of this, my number is *******594.

When originally purchased, the SSL was included. I came into my dashboard only to find out that SSL has been inactivated and will now cost me about another $100. I was under the impression this was part for the deal when I renewed.

Please give me the option to extend sessions for at least a month. I use 2FA and have to constantly get my SIM card and log in again. You are incentivizing turning off 2FA, which is a terrible security practice. A constantly accessible SIM card is not a reality for everyone, mine doesn't leave the house for theft prevention and other security reasons. There is also no sensitive data on this account, to please let me decide what is a good security practice in my situation. Thank you!

We had our website on HostGator VPS Hosting for a number of years - it's an older site with older software, but we update the products on it at least once a week. Last week they moved our website to a new server with no notice to us. The new server destroyed our website - no pages would load and every link gave a 500 Internal Error. I called their support and basically everyone who I spoke to refused to provide any help at all - they promised to do something (to get a good review on their review system), but did absolutely nothing. We are working with a new hosting company and have spent tons of hours trying to recover from their horrible service. I would never recommend this company!

Thank you.

Tony Auretto

Why all the popups when i am trying to log into my account. If this were an important login, i would be super pissed of now. Also, if you know that i have domain privacy, why are you offering domain privacy?

Hostgator was great when I started however many years ago, but the price almost doubled and it's not worth it anymore, I didn't notice a notification on the price increase, but it doesn't matter - I'm gone.

Very complicated new customer portal. I complained 10s of times that i cannot recognize which of mine account is going to expire coz i dont see my primary domain inside customer portal. It is uselss to submit complaints or feedbacks and its also useless to take surveys and opinions from HG as no one address the issues.

New look and feel developed by tech geeks without deference to user experience. Control panel hard to get to. Consider giving up cute look for functionality. And of course with HORRIBLE tech support...

I keep having issues with opening my email. I will log in and the server will not take me to my inbox. This issue happens across both accounts that I manage. At the same time, the inbox will not sync on my phone so I miss important time sensitive emails.

I originally chose Hostgator for the excellent customer support and inexpensive plans. I stuck with Hostgator because customer service cared and offered me a discounted plan. I'll be switching from Hostgator because the last agent didn't care and would do nothing for me.

I originally chose host gator because of the unlimited subdomains, which allows me to help small companies and nonprofit afford to have a web presence. Since the change to the new plans, I have had nothing but problems.

This company used to be the gold standard. It has fallen so far I have taken 3 of my VPS clients to GoDaddy Managed Wordpress or Enhanced - and about to take 2 more - that's 5 clients plus the additional services. That's how much you suck

Sold a web site design for our account that was to contain ability to store files on it. Condition of sale for a lot of money to us. Now that the site is built we get multiple answers as to why we cannot do this. This company oversells there product.

The better price and it was highly rated. However, I am considering moving to another hosting service due to the difficulty to do anything on this platform since the redesign. I am willing to pay more to be able to actually DO something that I want/need.

Your new portal is less customer friendly; it is too much pushing to sell something new and it is not smooth, means it looks like not finished constructions... Some messages do not disappear, even when I click X, and disturbing the whole work..

HostGator seemed to offer professional support at a reasonable price - way back 10+ years ago when I first started using them to host my websites. However, I've found their support for website hosting to be lackluster. For instance, I cannot update the PHP used on my websites above version 7.4 (deprecated). The current version, which would offer better security, is 8.3. HostGator's online tool (MultiPHP Manager) actually informs me that I should update my sites to a non-deprecated PHP version, but it will not allow me to do so. Yes, I've contacted Customer Service and was informed that there is no solution for this situation without paying more for hosting services. This is just one of several examples of how HostGator's customer experience falls below reasonable expectations. And, as a long-time customer, I've got to say that HostGator's trajectory does not look promising.

I love Host Gator because whenever I had a question, I was always able to get a live agent. Instead of having their customers go through the time-consuming, frustrating, none-humaned; FAQ (process of elimination) questionnaire.for their customer service option. At one point, no matter what time of the day I called, someone always answered. But, now-a-days their hours are more limited. Yet, I still love them because, whenever I am able to catch them (because I work so late). Whoever answers, they are always patient, helpful, and attentive to all my concerns. And for these reasons, I just love HOST GATOR.

Why can I not exit the message us conversation and easily? I see Start New - hell no. It is covering the info I need now. I see no X, I see no video on how to exit. The experience with the tech was fine. But this has ruined my entire experience and taken up too much time. It doesn't go away when I log out. HOW do I get this chat closed?

Just found on google search... do not like wordpress though; not easy to use at all... i would scap that aspect of things and use a different one... customer service though via the chat service is AMAZING! I am very pleased with that! Very very very! Great Job Host Gator! Thank you!

I chose HostGator a long time ago. I've had issues every time HostGator changes to a new setup. My baby plan is now showing as expired because it's showing up under the wrong domain name, an expired domain name. Other domains aren't renewing. The bank card has expired, so I have to reset every domain. After doing so for a few, I'll then get an error message and have to come back at a later time and set it for another few. Ugh. There should be a way to change the billing information for all domains at once.